Unlucky.![]()
So, I called into Apple. They're expecting to ship my Dec. order next week, and upgraded me to Next Day delivery, though I doubt that's going to change much. I was really, really nice (called in on a Sat, before Christmas - told them I appreciate how hard they're working, and how hammered with calls they must be.) At the end, as suggested, I said I had a question about the SuperDrive, and the representative added it onto my order for free. Win![]()
On the flip side, probably won't see my iMac till early Jan...
So, I called into Apple. They're expecting to ship my Dec. order next week, and upgraded me to Next Day delivery, though I doubt that's going to change much. I was really, really nice (called in on a Sat, before Christmas - told them I appreciate how hard they're working, and how hammered with calls they must be.) At the end, as suggested, I said I had a question about the SuperDrive, and the representative added it onto my order for free. Win![]()
On the flip side, probably won't see my iMac till early Jan...
What did you told to representative, to get the SuperDrive for free ?
I want to go to Apple Customer Service file a formal complaint about the handling of their 27" i Mac release
Please contact me via quote of this post or private message, if you ordered your 27" iMac after 2:00 PM PST on 11/30 and it is preparing for shipment, Shipped or received. If possible, include date / time ordered and specs. I ordered the i7 wit 8GB, 680 and 3TB fusion and am still processing
hey guys, so i just got off the pone with apple just wanting to know whats up with my order, i placed it on dec 5. and its still just saying processing, I know some of you are still waiting way before that..but i just wanted to see what was up..my email says available to ship in january, he just told me that their telling people february now just to be on the safe side!!?? anyone else hear this nonsense? or is this guy just an outright retard? Im cool with january, even january 31 ill take, but i start getting into february when i was initially promised a jan 4-9 delivery date, I'm gonna start getting pissed...Anyway thats my rant for the day, thank you.
Have they missed the promised delivery date? if not, what are you complaining about?
I really don't get all these complaints: does it occur to you what does it possibly mean to mass produce something custom built? A zillion things can and do happen that make orders not shipping in the exact order they're placed.
When they build your BTO Mac and maybe find a defect what do you think they do? they stop the entire assembly line to re-build yours so you can keep your "priority"?
What do you think happens when you're building in more than one factory and maybe one of them is delivering at higher than expected rates, while another one at lower? what if one factory has quality control issues? Do you seriously expect that some sort of magic supply chain software continuously reshuffle the production lines accordingly?
Would be great, we would have Decembers orders filled by next December, maybe.
Start complaining when they miss the promised delivery date, and i doubt they will, because for sure they do have some priority lines set-up exactly to avoid that when something goes wrong.
I had a mini Ipad delivered 10 days earlier than expected, i'll probably have my iMac as possibly late as they said, but i won't shout here filing some law suit because they are not delivering my order earlier than promised.
You are missing the point ... Apple has been giving customers free super drives and track pads because of this release fiasco. No one mentioned anything about lawsuits.... Get a grip
Which fiasco are you talking about? Delivering in December what was promised to be delivered in December?
Can someone here list the delivery date that was given to them at the time of order vs. the actual delivery date? Since when early delivery or matching delivery is a fiasco?
I posted in another thread about this. I ordered on November 30th...
Processing Items, Processing Items...
I checked last night and I had a small change to the status of my order, original shipping dates of Dec. 20 - Dec. 27 moved to January 2 - January 7.
Called customer service was not helpful, no explanation for the change, no explanation for the delay and was informed that all orders are fulfilled in the order in which they were received, even when I questioned them on this they stuck to that line over and over.
I am tired of this, no movement on my order. Orders placed after mine with the exact same specs have gone out for delivery.
3.4GHz Quad-core Intel Core i7
8GB 1600MHz DDR3 SDRAM - 2x4GB
1TB Fusion Drive
NVIDIA GeForce GTX 680MX 2GB
Nothing crazy with my order.
Great job Apple, keep it up!
Which fiasco are you talking about? Delivering in December what was promised to be delivered in December?
Can someone here list the delivery date that was given to them at the time of order vs. the actual delivery date? Since when early delivery or matching delivery is a fiasco?
My order moved from Dec 21-31 to just "January"....l'm going to cancel my order and just get the 21.5 inch system....This is a load of garbage....l ordered my system Nov 30 at 5:00 AM EST....
You are missing the point ... Apple has been giving customers free super drives and track pads because of this release fiasco. No one mentioned anything about lawsuits.... Get a grip
It's far from a fiasco. Name one member who did not get their iMac by the promised date.
I just see a lot of impatient people who think they are special and entitled to something for free simply because someome who ordered after them got their iMac before them. Oh BooHoo.
I ask for information and you choose to belittle people ... How immature!
Have they missed the promised delivery date? if not, what are you complaining about?
I really don't get all these complaints: does it occur to you what does it possibly mean to mass produce something custom built? A zillion things can and do happen that make orders not shipping in the exact order they're placed.
When they build your BTO Mac and maybe find a defect what do you think they do? they stop the entire assembly line to re-build yours so you can keep your "priority"?
What do you think happens when you're building in more than one factory and maybe one of them is delivering at higher than expected rates, while another one at lower? what if one factory has quality control issues? Do you seriously expect that some sort of magic supply chain software continuously reshuffle the production lines accordingly?
Would be great, we would have Decembers orders filled by next December, maybe.
Start complaining when they miss the promised delivery date, and i doubt they will, because for sure they do have some priority lines set-up exactly to avoid that when something goes wrong.
I had a mini Ipad delivered 10 days earlier than expected, i'll probably have my iMac as possibly late as they said (yes, its still processing), but i won't shout here filing some law suit because they are not delivering my order earlier than promised.
You are missing the point ... Apple has been giving customers free super drives and track pads because of this release fiasco. No one mentioned anything about lawsuits.... Get a grip
I ask for information and you choose to belittle people ... How immature!
Maybe you should hold out for the 2013 model. Joking aside that is a bum deal.
Pop open the champagne, my iMac is FINALLY preparing for shipment!![]()