Disappointed 10 Dead Pixels Retina MBP

Discussion in 'MacBook Pro' started by mstgkillr, Jul 9, 2012.

  1. mstgkillr, Jul 9, 2012
    Last edited: Jul 9, 2012

    mstgkillr macrumors regular

    Feb 11, 2012
    I guess I should have stated things a little more clearly...

    I am mostly disappointed with the 10 dead pixels.

    I placed an order for a 2.3/256/16/AppleCare RMBP but Apple made a mistake and my order consisted of a 2.6/512/16/AppleCare. Yes, I had the opportunity to cancel the order and place a new order. Yes, I should have checked the e-mailed receipt sooner. I decided to keep the original order even though it was a mistake because for the price difference vs the delay and specification increase, I thought it was worth it. This was mainly due to the delay, if I had my choice, I would have went with the 2.3/256/16/AppleCare that I originally ordered. This was disappointing but I decided I could live with it because I needed the notebook for school and couldn't wait any longer.

    There is noticeable lag but hopefully Mountain Lion will fix this.

    Yes, I knew about the 3-4 week shipping estimate but that doesn't mean it wasn't a disappointment.


    Apple is issuing me a replacement notebook. They are sending me a box so that I can return my defective RMBP. I should have the box tomorrow or the day after. Once I send the notebook back it will take 2-5 days to process and 5-7 days after that to ship out a replacement. So, I am looking at another 10-18 days until I receive my replacement. I tried to keep the defective unit until the replacement arrived but they wouldn't go for it. I will be getting my correct order, a 2.3/256/16 this time around and refunded the difference.
  2. jav6454 macrumors P6


    Nov 14, 2007
    1 Geostationary Tower Plaza
  3. tomegun macrumors 6502


    Sep 29, 2007
    Las Vegas
    I think all of this could have happened with any manufacturer. However, Apple is probably the only manufacturer that will make all of that right with minimal additional hassle. The only thing they probably can't fix in short order is the supply for a different model.
  4. mstgkillr, Jul 9, 2012
    Last edited: Jul 9, 2012

    mstgkillr thread starter macrumors regular

    Feb 11, 2012
    Updated original post just for you :)
  5. ogs macrumors member

    Jan 26, 2012
    TL;DR: OP didn't realize there was a wait time before shipping, OP ordered a different model than intended, OP had 10 dead pixels.

    The first two reasons are your fault @OP, the last one is apples they should've taken care of you.
  6. jav6454 macrumors P6


    Nov 14, 2007
    1 Geostationary Tower Plaza
    Thank you.

    AppleCare covers that, why pay? Warranty service is there....
  7. midtownhd macrumors member

    Jun 25, 2012
    You should just return it.
    I'm very curious to how you managed to get a 16GB rMBP+Apple Care for under $2200 after taxes, even after Discover 5% cashback.
    Did you have a business discount of some sort?
  8. Funkenstein macrumors regular

    Jul 9, 2012
  9. greytmom macrumors 68040


    Jun 23, 2010
    Sorry, OP, I don't buy that you placed the right order, Apple got it wrong, and you quietly decided to just pony up another $800 for their mistake. Just admit you ordered the wrong thing.

    For the pixel situation, Apple will replace it, of course.
  10. swordfish5736 macrumors 68000


    Jun 29, 2007
    Student discount brings the price down
  11. zone23 macrumors 68000

    May 10, 2012
    I really don't see the problem, return it and get what you want. I mean you might have to wait a couple days for the credit to appear on your discover card but at this point whats a couple more days?

    BTW I did the same thing converted to all Apple. Love it.. cost a small fortune though..
  12. mstgkillr thread starter macrumors regular

    Feb 11, 2012
    I will admit that the first one is my fault...

    As far as the order goes, it was Apple's fault, they screwed up my order. I wanted the base model with 16GB not the higher end.

    The dead pixels were really disappointing.
  13. Slivortal macrumors 6502

    Jun 14, 2012
    Student discount makes it barely under $2200 just after the RAM upgrade. If I could find a way to get free AppleCare on it as well, I'd probably get it in a heartbeat.
  14. kamran9558 macrumors regular

    Jun 23, 2010
  15. greytmom macrumors 68040


    Jun 23, 2010
    You may have wanted the base model, but did you click on the base model? I'm guessing you didn't.
  16. 01mggt macrumors 6502

    Jun 23, 2010
    Even with military discount I still payed over $2,300 for a 2.3/16/256 WITHOUT apple care.
  17. daleski75 macrumors 68000


    Dec 10, 2008
    Northampton, UK
    apple have very good after care service so give them a call and see what they can do for you.
  18. mstgkillr thread starter macrumors regular

    Feb 11, 2012
    Absolutely not... I placed the order correctly but I did consider the higher end model. Apple admitted to something strange with the order but couldn't figure it out. It may have been something due to going through Discover.com and then through Apple.com to place the order.
  19. ugahairydawgs macrumors 68030


    Jun 10, 2010
    Disappointment in the dead pixels I get and you absolutely should take it in for a replacement, but the order snafu is on you. It's on you to review your purchase to make sure everything is as intended. Once you discovered the issue you could have contacted them to let them know about the error (which they would have quickly corrected), but you chose to hang the extra expense and go with it.

    As far as the whole "shipping today" thing....the initial orders did ship immediately. Once the initial stock sold out that is when the delays started. For you to be in the 3-4 week window means you ordered at least a day after they went on sale. If there was ever an appropriate time for the phrase "you snooze, you lose" it is here.

    These types of things happen though with all manufacturers. No sense in getting too upset about these types of things because you're going to run into them everywhere.
  20. DaffyDuck macrumors 6502

    Jun 18, 2007
    You didn't have to pay that. You made a mistake when ordering and then decided not to return it.
  21. greytmom macrumors 68040


    Jun 23, 2010
    Sorry, still don't believe it. All you had to do was show your original order (you did print a copy, I presume) to prove that you do not owe the $800. Not sure where you live, but here in the US you are NOT obligated to pay for something you did not order.
  22. stuaz macrumors 6502

    Jun 16, 2012
    Isn't there an email confirmation as well?
  23. Krazy Bill, Jul 9, 2012
    Last edited by a moderator: Jul 9, 2012

    Krazy Bill macrumors 68030

    Krazy Bill

    Dec 21, 2011
    Holy crap. Why is it so impossible to believe Apple made an administrative error?

    What's not clear is if the OP actually thought he'd be getting a 512 SSD for the price of a 256. If so he was naive.
  24. leman macrumors G3

    Oct 14, 2008
    Tells something about your personality.

    If there is a problem with your purchase, just return it and get something which suits you better instead. Venting on a forum helps no one. You had several weeks to react after you discovered that you ordered the wrong model, yet you decided not to. You seem to be the kind of person who just complains but actually never does anything to improve the situation. And what does this 'quickly and easily resolved' even supposed to mean? Call Apple, they will pick the machine up, apologize and give your money back. My final advice: grow up.
  25. bigjnyc macrumors 603


    Apr 10, 2008
    Deal with the 10 dead pixels until demand dies down and all models are readily available, then get it replaced with your applecare..... As for the extra $846 its not like you are paying extra money for lower specs, you are getting higher specs for that extra money.... I understand that you weren't looking to pay that much and Apple screwed up your order but when you decided to keep it you lost your right to complain about it.

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