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Does Apple Reserve = Guaranteed?

arcanic

arcanic

macrumors regular
Original poster
Jun 1, 2007
128
0
Charlotte, NC
I reserved one to pick up at my local Apple store. Got the confirmation email. According to the email, the Apple Store will hold it until the close of business. (24th)

Does you guys think the reserve holds are guaranteed an iPhone at lunch?

Thanks all,

Arc:)
 
i think it does guarantee one, but I don't think it has to be at "lunch" as you say. I think it only reserves it for the first day then it goes back to normal inventory.
 
So this means you must be at the apple store on the 24th or else the reservation is gone the next day?

Wow, what a zoo that's going to be.
 
B/c of a glitch in Apple's reservation system that caused many reservations to be canceled, reservations are no longer guaranteed. They do have a separate stock for reservation people but they will go on a first come, first serve basis.
 
jw nyc said:
B/c of a glitch in Apple's reservation system that caused many reservations to be canceled, reservations are no longer guaranteed. They do have a separate stock for reservation people but they will go on a first come, first serve basis.
Click to expand...

Source or gtfo
 
I'm thinking I dont want to be there at 7am in some long ass line with everyone who needs to be "first", but I would like to go a little later (before or after lunch crowd).

I just hope "reserved" means they are holding one for me all day and not just holding a spot if one is available.
 
Here's the series of events from another thread

1. Well I just called my local Apple store to confirm my reservation and they said my reservation was canceled!!! I'm so angry right now and waiting for a call back from the store manager.

2. I received a confirmation email and I let the woman on the phone know that. I'll let you guys know what happens when the manager calls me later today.

3. Well I just got back from the Apple store and I spoke to the store manager. She said there was a glitch in their system and she is aware of it. She mentioned it has happened to a bunch of people already including a few store employees.

The manager was very nice and said she will be there at 5 am on the 24th and will honor ANYBODY who has a confirmation email of their reservation. She did, however, mention that I should try and get there by 10am as she can't guarantee there will be enough stock for everyone who did have a reservation.

Lastly, she said there will be two lines, one for people who reserved and one for everyone else. As long as you have your email (or you're in the system) you will be able to stay on the reserve line and you will get a phone from the reserve stock. Hope that helps.
 
jw nyc said:
Source is a store manager who said that exact thing to me. I posted info in another thread but I'll copy and paste here...
Click to expand...

Either way, an apple store employee was able to look up my reservation (and my wife's) with my phone number and said I would be good to go on launch day. No credit card charge, either.
 
jw nyc said:
B/c of a glitch in Apple's reservation system that caused many reservations to be canceled, reservations are no longer guaranteed. They do have a separate stock for reservation people but they will go on a first come, first serve basis.
Click to expand...


just spoke with Apple rep and they said that is false. THey said if you received your confirmation letter, you are allocated a phone. As long as you didn't get a cancellation email, if you reserved one and it was confirmed, you are good for launch day.

wwwhhhhhheeewwwwww :)
 
ItsThatKush said:
just spoke with Apple rep and they said that is false. THey said if you received your confirmation letter, you are allocated a phone. As long as you didn't get a cancellation email, if you reserved one and it was confirmed, you are good for launch day.

wwwhhhhhheeewwwwww :)
Click to expand...

It's possible that different stores have different rules. It's also possible that the person you spoke with isn't yet aware of the random cancellations they're having. I never received a cancellation email yet my reservation WAS canceled.
 
I've talked to some people who work at the Apple Store and it seems to be a divided opinion, so it would be best if you get there early. Also, your reservation e-mail has the following footnote:
Pre-authorization does not guarantee iPhone availability at an Apple Retail Store. iPhone is sold on a first-come, first-served basis.
Click to expand...

Then again, my reservation on the Apple Store app says that it will be available until the end of business hours on launch day.

I'm just getting there early to be sure.
 
jw nyc said:
B/c of a glitch in Apple's reservation system that caused many reservations to be canceled, reservations are no longer guaranteed. They do have a separate stock for reservation people but they will go on a first come, first serve basis.
Click to expand...

Since my confirmation email says that my iPhone is guaranteed on June 24th at 7am, and I haven't been notified otherwise, that that apple rep is talking out his ass.
 
actorkid said:
Since my confirmation email says that my iPhone is guaranteed on June 24th at 7am, and I haven't been notified otherwise, that that apple rep is talking out his ass.
Click to expand...

It was the store manager and she said it was her decision to make. After speaking with her I'm 100000% positive that she is right for her store. Do what you want, I'm just relaying the info.
 
jw nyc said:
It's possible that different stores have different rules. It's also possible that the person you spoke with isn't yet aware of the random cancellations they're having. I never received a cancellation email yet my reservation WAS canceled.
Click to expand...

how do you know your reservation was cancelled then?
 
actorkid said:
how do you know your reservation was cancelled then?
Click to expand...

B/c I called the store and they reviewed their reservation list. They saw my name but said it was canceled but they were aware of the glitch. That's what caused me to go into the store and speak with the manager in the first place.
 
Roessnakhan said:
I've talked to some people who work at the Apple Store and it seems to be a divided opinion, so it would be best if you get there early. Also, your reservation e-mail has the following footnote:


Then again, my reservation on the Apple Store app says that it will be available until the end of business hours on launch day.

I'm just getting there early to be sure.
Click to expand...



Pre-authorization means eligible for the reduced rates.

It has nothing to do with a RESERVATION.
 
milerich said:
Pre-authorization means eligible for the reduced rates.

It has nothing to do with a RESERVATION.
Click to expand...

Fair enough, but I'm going off what Apple Store employees have told me as well - and admitted the opinion of them was divided. So its best for people to get there early.
 
I called my Apple Store and he told me to bring the printout with me. Is the price showing in your e-mail? My name or nothing is in the e-mail. I'll bring my phone with me to make sure they can see the e-mail in my phone with my e-mail address. Also, is your reservations showing online? Mines isn't.
 
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