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It arrived!

After my last conversation with the apple suppervisor, the machine magically shipped the next day. She gave me another 100$ just the day before. It arrived this morning but I am at work so I cant touch it untill later. It feels a little like a long wedding day.......if ya know what I mean......

I know to all those waiting, every one of the "it has arrived" posts increased both temperature and blood pressure a bit. I do feel your pain. It is a little strange to actually have it here, can some out there pinch me......
 
Just got this official push back on my order:-

"Dear Apple Store Customer,

Thank you for shopping at the Apple Store.

We trust you received our email indicating a revised ship date for the
product you ordered. We regret to inform you that we must revise the ship
date once again, as demand for the product remains beyond our expectations.
We now expect to ship your order by October 15th, 2004.

Please note that product availability can change rapidly and it is possible that
your order may ship much sooner than we anticipate.

We appreciate your patience and apologise for any inconvenience.

We fulfill all orders in the order they are received. Once your order has dispatched,
you will receive a Shipment Notification email, which will enable you to track your order.

Answers to many post-sales questions can be found at the Apple Store
Customer Service website: http://promo.euro.apple.com/promo/help/uk/consumer

Kind regards,
The Apple Store"


I am hoping that this will be superceded by the telephone conversation I reported earlier.

Cheers

Glassbathroom
 
6800 in the UK (on the 13th)

Just got my bump email from AppleStore UK. My ship date was today for my 2.5Ghz 6800 + 30". It's an ADC order, and I'm really thinking of just cancelling the order altogether. Have had and iMac G5 20" on order from day one, so I may just live with that untill the next G5 PowerMac revision.

I guess everyone else will get pushed back too. Apple this is a complete disaster!



Dear Apple Store Customer,


Thank you for shopping at the Apple Store.


We trust you received our email indicating a revised ship date for the
product you ordered. We regret to inform you that we must revise the ship
date once again, as demand for the product remains beyond our expectations.
We now expect to ship your order by October 15th, 2004.


Please note that product availability can change rapidly and it is possible that
your order may ship much sooner than we anticipate.


We appreciate your patience and apologise for any inconvenience.


We fulfill all orders in the order they are received. Once your order has dispatched,
you will receive a Shipment Notification email, which will enable you to track your order.


Answers to many post-sales questions can be found at the Apple Store
Customer Service website: http://promo.euro.apple.com/promo/help/uk/consumer


Kind regards,
The Apple Store
 
Same for me, message sent at 17h52 :

Chère cliente, cher client,

Nous vous remercions d'avoir passé commande sur l'Apple Store.
Nous espérons que vous avez reçu notre e-mail indiquant une modification de la date d’expédition du produit que vous avez commandé. Nous sommes au regret de vous informer que nous devons à nouveau repousser cette date, la demande pour ce produit ayant dépassé nos attentes. Nous envisageons désormais un envoi avant le 15 octtobre 2004 au plus tard.
Nous vous remercions pour votre patience et vous prions de nous excuser pour la gêne occasionnée.
Nous traitons toutes les commandes dans leur ordre d’arrivée. Une fois votre commande expédiée, vous recevrez un avis d’expédition par e-mail qui vous permettra d’en effectuer le suivi.
Vous trouverez la réponse à de nombreuses questions relatives à notre service après-vente sur le site Web du service clientèle de l'Apple Store à l'adresse :
http://promo.euro.apple.com/promo/help/fr/consumer

Cordialement,

L'équipe Apple Store


Don't find words ... 😡
 
I take exception to this line:

Apple Store Mail said:
"...We fulfill all orders in the order they are received...."

Except where third-party suppliers are failing to deliver necessary parts!

I fired off a good-natured, but pointed missive BEFORE I received this. I mentioned that customer loyalty has a breaking point, and I am rapidly approaching the turning point...
 
grebo said:
Slightly off-topic, but does anyone know a way to go directly to the last page of posts on this thread?

I'm sick of seeing CrazzyEddie's avatar and his naively sweet comment: Awesome! Are they in the stores yet?

If only...

me too! that post is annoying.
 
Apples latest bump.....

Just got the same bump email as Glassbathroom and others 😡
I wonder why the last bump only pushed orders 10 days ahead,and this time it's a whole month?
New expected date is the same as that for my firstborn child,so my patience is being sorely tested on both counts...! 😱
 
recursivejon said:
Anyone here talk to an Apple Executive Relations representative?

I think that was the title of the man i had spoken to a month ago. He was going to try to speed up my order but was unsuccessfull.
 
wdlove said:
Try taking some slow deep breaths. Count to 10. It will help when you speak to the supervisor. I'm very sorry to hear about the delays that you are experiencing. To cancel would be the easy way, but afterward you would regret having done that. I would imagine that the supervisor will offer you some compensation. Everyone is here to support you.

Thanks WDLove, your right, being angry probably wont help the G5 turn up any quicker. I guess I was just frustrated at the constant push back, with no valid reason for the slip. An official reason for the delay would help in understanding the situation. I have been following this thread from the beginning and I know there are people here who have been waiting longer than me, but everybody has a limit and I'm close to reaching it.

The supervisor never called me, I guess I'll be calling Apple tomorrow.

At least I have a 3 week vacation to look forward to....hopefully it will arrive before I leave....hang on....new ship date is the 15th of October and I leave on the 19th......nooooooooooooo
 
Push comes to shove

ganders said:
Just got the same bump email as Glassbathroom and others 😡
I wonder why the last bump only pushed orders 10 days ahead,and this time it's a whole month?
New expected date is the same as that for my firstborn child,so my patience is being sorely tested on both counts...! 😱

This is a tactic so they can be 'heroes' by delivering 'early' on 8 October (my birthday)!

P.S. I wonder which baby's going to get more attention in October... 😉
 
congrats!

ganders said:
Just got the same bump email as Glassbathroom and others 😡
I wonder why the last bump only pushed orders 10 days ahead,and this time it's a whole month?
New expected date is the same as that for my firstborn child,so my patience is being sorely tested on both counts...! 😱


Well, can't say congrats on your g5, but dude, congrats on your first newborn child! that's so much cooler than any computer could ever be. At least, that's what I think it is, when you can have this with the woman you love.

Hmm, that makes me wonder, what would be quicker :
- waiting for my G5 to arrive
- trying to get my girlfriend (if I had one) pregnant

😀
 
klaus said:
Hmm, that makes me wonder, what would be quicker :
- waiting for my G5 to arrive
- trying to get my girlfriend (if I had one) pregnant

😀

Definitely more fun than the wait,🙂 I'm sure.
Just checking on how things are going. Hang in there guys.
 
Hi Everyone

I feel for all of you who have had their order pushed out again and again. I am not sure if I would have it in me to wait three or more weeks after 3 plus months. Hang in there! 😉

Sorry, been working on my G5. As easy as everyone tellls me about macs, it took me a while to set up the two disk drives. Spending the time to understand solo-acts strategy helped alot. In my case it came at the right time. Thanks......

Here is the updated spreadsheets. Tell me directly or post errors/changes to your order.
 
haunebu said:
I haven't been following the thread lately, but Klaus, WTF? Your Mac still hasn't shipped? That's absolutely insane!

Hi haunebu, yes, we are still hanging in here! still waiting, tough, but hey, it's worth it.

RJaMmin said:
definitely more fun than the wait

Hell yeah 🙂, but both would be the absolute nirvana


😱
 
klaus said:
Hmm, that makes me wonder, what would be quicker :
- waiting for my G5 to arrive
- trying to get my girlfriend (if I had one) pregnant

😀

It would be quicker for anyone to find and get someone pregnant compared to Apple delivering a G5 because.....
Unlike Apple, no one would ever think of postponing delivery 😉
 
klaus said:
Well, can't say congrats on your g5, but dude, congrats on your first newborn child! that's so much cooler than any computer could ever be. At least, that's what I think it is, when you can have this with the woman you love.

Hmm, that makes me wonder, what would be quicker :
- waiting for my G5 to arrive
- trying to get my girlfriend (if I had one) pregnant

😀

perhaps spending less time on the forum could help with the girlfriend issue 😀
 
Power Users, we

tamtam said:
...As easy as everyone tellls me about macs, it took me a while to set up the two disk drives. Spending the time to understand solo-acts strategy helped alot. In my case it came at the right time...
I think we are true power users, and not the people who buy a Mac based on the 'three steps to connect to the internet' ad campaigns voiced-over by Jeff Goldblum.

In many ways, I think a number of us are more tech-y than our Windows counterparts (and arguably more open-minded, and definitely more stylish!) 😉

That said, I am truly tempted to get the new G5 iMac -- because THEY ARE SHIPPING NOW!!!
 
aidamahn said:
perhaps spending less time on the forum could help with the girlfriend issue 😀

haha, yes I know, but the truth is, I don't need a girlfriend right now, have had a couple relations a few months back, ranging from 6 months, to 2 years, but now i'm happy single, doing what I want, coming home when I want, going where I want. Spend money on what I want (G5 anyone? 😀)

oh well, i'm only 23, girlfriends will come, and go 😉
 
grebo said:
Just got my email, can't believe my eyes.

With regard to our recent conversation, I would like to confirm that your order for the PowerMac G5 is now scheduled to ship on or before the 12th of Never. Please note that product availability can change rapidly and it is possible that your order may ship much sooner than we anticipate.

Once your PowerMac G5 has dispatched, you will receive a Shipment Notification email, which will enable you to track your order.

We appreciate your patience and sincerely apologise for any inconvenience this has caused you.

If you do not cancel order, we are pleased to extend an offer of 100 Common Shares of Apple stock -- which will probably be worthless once word of our shabby customer service hits the street.

Hey, if you think you've got it bad, look that schmucks we rodgered with the XServe G5 earlier this year! Some of those guys had to wait FIVE months. And yet, you complain...

We thank you for your interest in Apple products and hope you will be satisfied with your new PowerMac G5.

My sincere apologies for the delay

Kind regards and best wishes for the future,

P.S. This mail was entirely fabricated for the amusement of my commsierators...

😛

Trouble is this is not far from the truth. I have just received my email and it says.... 15th October not 21st September as I was told on the phone.


Re compensation, Apple have given me a voucher for £150 of my next purchase...
 
JW Pepper said:
Trouble is this is not far from the truth. I have just received my email and it says.... 15th October not 21st September as I was told on the phone.


Re compensation, Apple have given me a voucher for £150 of my next purchase...
Hang on, did you get an ADDITIONAL discount? or are you merely mentioning the one we were offered at the end of August when they initially pushed it back to 03 September?

Still, you can apply that discount to the current order -- of course they want you to buy MORE stuff, but it should also be applicable to the current order. In my case, I applied it and it amounted to 176.25 discount, as it was pre-VAT.
 
Are we doing a deal, or are we doing a deal?

Glassbathroom said:
Dream on, Grebo. Good luck with the negotiations! I'm kinda wondering if I should have promised not to ring again until November in return for a free 40Gb iPod.

I'm thinking of getting a supervisor on the phone tomorrow with the following challenge:

I'll order a beefed up 20" G5 iMac -- and if they can get me my current CTO G5 order to me before the iMac arrives, I'll keep them both and be happy. If they fail, however, the iMac is FREE...

I hope I get a gambler on the line...
 
Delayed again

I just received the email I've been expecting all day.

Dear Apple Customer,
*
Thank you for ordering the Power Mac G5 with the NVidia GeForce 6800 Ultra DDL Graphics card. *We look forward to making this exciting new technology available to you.
*
Unfortunately, we are experiencing unexpected delays and cannot meet the ship date we previously estimated for you. *We now expect to ship your Power Mac G5 with the NVidia GeForce 6800 Ultra DDL Graphics Card on or before October 15th. *If your order includes an Apple 30" Cinema HD Display, it will also ship on or before October 15th. *Your satisfaction remains important to us and we do appreciate your patience. *We sincerely apologize for any inconvenience this delay has caused you.
*
Please rest assured that we fulfill all orders in the order they are received.
*
If you do not contact Apple Sales Support to indicate that you consent to the revised shipping date, Apple is obligated by law to cancel your order. *If you have prepaid for your products and we do not hear from you before October 15th, we will cancel your order and refund your payment promptly. *We apologize sincerely for any inconvenience.
*
Contacting us is easy:
*
By email: *Forward this note to customerconfirm@apple.com and check the option below.
*
*____ *Please ship my order for the Power Mac G5 with NVidia GeForce 6800 Ultra DDL card order by October 15th. *My order number is W________.
*____ *Please cancel my Power Mac G5 order. *My order number is W________.
*
By telephone: *Please call 800-676-2775, extension 56500, Monday through Friday between 8:00 a.m. and 9:00 p.m. central time and Saturday and Sunday between 9:00 a.m. and 6:00 p.m. central time.
*
*To check the status of your order, visit <http://www.apple.com/orderstatus>. *When your Power Mac ships, you will receive a Shipment Notification via email explaining how you may track the package.
*
*Sincerely, *
*The Apple Store Team
 
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