eBay dispute (MBP)

[killerrobot]

Let me put it to you and everyone else that feels you are in the right here, like this: What if Apple or PowerMax sold you a used or refurbished model and it had the same issue. And you bought applecare and all that and a few months later you went to go get it fixed at apple (duh), and they told you you can't because of said drive. What would you do? 100% of you would contact Apple or PowerMax and DEMAND your money back or the issue resolved. But somehow this seller should not have to worry about it?

The problem is that he sold it in March, it was under warranty until the end of May, and NOW the guy is trying to claim this warranty BS.

If I bought from Apple or Powermax and was told it had a 90 day warranty then 120 days later I had a problem, I wouldn't expect them to do anything for me because it was past the stated time of warranty at time of purchase.

The HD is covered by Seagate, all the buyer has to do is send it in - that has actually had a longer warranty than was advertised by the eBay ad. The buyer should be happy.

 

[DustinT]

This guy is a jerk. Frankly, I would be really pissed that he went to Paypal first, before even contacting me. That in itself is indicative of what you are dealing with. (And yet you are so nice, that your feeling guilty?)

You have zero obligation to him.

If this happened to me, I would just ignore him. I would not engage him in conversation.

Sine he went to paypal before even trying to contact you about it, I would tell him where he could go and what he could suck on; however, you seem like a much nicer person than me lol. I really don't think you did anything wrong or owe him anything, if he hadn't handled the issue like an assclown I might have been more inclined to help him RMA the drive(assuming it didn't cost me anything or take more than 5 min).

I think he's bluffing about the charge back, it's been so long I don't see how he could. I would just make sure you didn't have any money in your paypal, and that it isn't hooked to any back account or credit card(I don't really know how paypal works with any kinds of disputes or anything), then send him a email back that pretty much says "you're SOL, have a nice life."

it is covered under warranty though...




send him that hard drive but charge him for it if he wants it so bad. what ever you do, do not send him the hard drive for free. don't let him win.

he can't open another dispute with the same transaction. the only thing he can do is do a chargeback through his credit card company, who will call PayPal and not allow that **** to happen because it's too late and also has the computer in his hands.

he's just using scare tactics against you.

btw.. you should check yourself if he actually purchased apple care.. you must have the SN handy somewhere? check online

Don't bother with taking off all your PayPal information because if you don't even out a negative balance, then they will come after your credit rating.

The buyer is not being reasonable. Tell him that he either has to PAY for the stock HDD or that he needs to send back the old HDD (bigger right?). Also state that you will send the old HDD back if you see any types of physical alteration, including water damage and dents which indicate a drop of some sort. Say that you already say his attempt to open a dispute and that it failed. Tell him that he's treading on thin ice right now because technically you don't have to do anything.

Side note: I hate scum buyers like this. They try to abuse PayPal and CC companies in order to get everything they want.

Here's what I just sent him:

"Apple says you don't have Apple Care. I'm not going to pursue this any more.

For the Seagate drive, all you need to get it replaced is the model number and serial number. No receipt. I won't go back and forth regarding my ad. The ad stated everything was under warranty until May 31, 2011. That statement was 100% true."

Sorry for the multi-quote madness, but this thread was an interesting read. I agree that he's trying to scam you and I applaud your efforts to not let him get away with it. Paypal is an awful company but I think even they will go to bat for you on this one.

I don't like eBay because of this kind of crap. Craig's list, cash payments and a disposable cell phone are much safer. Paypal is not governed by any banking laws and, frankly, are only slightly above pimps and drug dealers.

 

[Dhelsdon]

The problem is that he sold it in March, it was under warranty until the end of May, and NOW the guy is trying to claim this warranty BS.

If I bought from Apple or Powermax and was told it had a 90 day warranty then 120 days later I had a problem, I wouldn't expect them to do anything for me because it was past the stated time of warranty at time of purchase.

The HD is covered by Seagate, all the buyer has to do is send it in - that has actually had a longer warranty than was advertised by the eBay ad. The buyer should be happy.

The seller is not in the wrong, that buyer needs to buck up and quit whining. He is eligible for a replacement. That SHOULD be the end of it!

 

[akkkmed]

This guy is full of ****. He does not have Apple Care, and I'd bet my life that the hard drive is fine.

Here's everything:

Him
Hello,

I am contacting you in regards to the MacBook Pro that was purchased back in March. We need to come to an agreement to resolve my issue with the third party hardware which I am having issues with now and Apple will not cover it under warranty. Your ad did not state that there was a third party hardware installed on the device. If I do not receive a reply or if we cannot come to an agreement I will have to process a charge back with my credit card company. Please let me know how you would like to work this.

Thanks

Me
I'm sorry you're having issues.

First off, the hard drive was added by me. The RAM, and everything else for that matter, is stock. So I'm not sure why you think the RAM is also 3rd party… I just tried pulling up the ad, but I can't because it's so old. I don't recall saying the parts were stock. No, I didn't say anything was 3rd party, but at the same time, I didn't say they were stock. All I listed was that everything works and is in mint condition, which it did and was.

Also, I'm remembering the warranty ended on May 31, 2011. It's now August, putting it out of warranty. So I don't see how a failing drive is relevant right now. I'm not trying to be rude, but it doesn't seem right.

The hard drive I added was brand new from NewEgg. It is still under warranty (2 years.) Here is the drive: http://www.newegg.com/Product/Product.aspx?Item=N82E16822148371 . I think you should pursue a warranty replacement from Seagate. Here's the Seagate warranty page: http://support.seagate.com/customer/en-us/warranty_validation.jsp?form=0

Given that the drive is under warranty, this should be an easy fix. Even though it's a 3rd party drive, it's not like it was used or I knew it was going to fail. I apologize for not mentioning it was not stock - I didn't intentionally leave it out. But since there's an easy solution to your problem, all I can advise is a warranty replacement on your end. If I still have the packing slip (not sure if you'd need that or not), then I could mail it to you. I don't know if I have it or not, though.

Hopefully this helps.

Him

Well I did purchase the extended warranty that is why I am contacting you which I cannot replace anything as its 3rd party. Apple is the one who also stated 3rd party RAM was installed as well. Do you happen to have the 320GB original Apple hard drive still? If you do not, I see I wasted my money purchasing the extended warranty if I cannot get anything replaced if it breaks.

Me
Okay, that makes more sense in my mind. (Less fishy now)

But anyway, if you RMA the drive, it won't affect anything else covered under your Apple Care. Like you said, the hard drive won't be, but that isn't an issue considering you can get it replaced by the manufacturer.

I may have the drive. I will have to look. We'd have to work it out though that you send back your HDD in return…


Him
Well even when the hard drive now is out of warranty it won't be covered and I will still have the Applecare on the computer. That's my issue. And if I downgrade to the original 320GB hard drive it makes it worth less and doesn't make sense to turn around and send the bigger drive back. But if I could get the original hard drive so if I have any problems in the long run I could pop it in and get a replacement after this hard drive now is out of warranty. Do you know what I mean?

Me
I do understand… And at the same time, I feel like you should pursue the RMA first. If the replacement were to fail on you in the future, out of warranty, I'd be happy to send the stock one back.

I don't think sending you the stock drive and having you keep the current one

Him
What is RMA? And how does that not seem fair? You are the one who removed the original Apple hard drive and did not mention that there was a 3rd party hard drive installed. You have to see where I am coming from after spending $280 for a extended warranty and then find out the hard drive and RAM is void.

Me
RMA = Return Merchandise Authorization/Agreement (the warranty/replacement process)

The RAM is *not* void. Never touched it. If Apple is telling you that, they're absolutely mistaken. In that case, I highly suggest trying a different Genius.

I admit I forgot to mention it was a different hard drive. But it doesn't seem fair because you'd have both drives, which would be functioning drives. For the sake of having a "back up", that's what doesn't seem fair.

Him
Well I can try the replacement but I will still want the original drive so I could be able to install it back into the computer if I have problems in the future. Its fair because I am having problems and it wasn't mentioned in the ad. But we need to come to an agreement

Me
I will have to see if I have the drive. Not positive. I'll let you know tomorrow, okay?

Him
Okay yes that would be great! Thanks

Me
Please send me the serial number of the laptop. Thanks.

Him
The Serial #XXXXX

Me
Apple says you don't have Apple Care. I'm not going to pursue this any more.

For the Seagate drive, all you need to get it replaced is the model number and serial number. No receipt. I won't go back and forth regarding my ad. The ad stated everything was under warranty until May 31, 2011. That statement was 100% true.

Him
The ad didn't state that there was any 3rd party hardware. If you didn't state anything then we assume it's 100% genuine. If you would have stated it had 3rd party hardware I wouldn't have purchased it and it would have made the computer worth less. If you do not want to come to an agreement I will be forced to do a charge back for the full purchase and the computer will be returned. It's your choice. You have by 5PM mountain standard time today to decide

Me
You don't have Apple Care. It's that simple.

Him
It doesn't matter if I have AppleCare or not. It still makes the computer worth less without genuine Apple parts. But if your okay with getting it back then that's fine. I'll go file the chargeback today

 

[xkmxkmxlmx]

The problem is that he sold it in March, it was under warranty until the end of May, and NOW the guy is trying to claim this warranty BS.

If I bought from Apple or Powermax and was told it had a 90 day warranty then 120 days later I had a problem, I wouldn't expect them to do anything for me because it was past the stated time of warranty at time of purchase.

The HD is covered by Seagate, all the buyer has to do is send it in - that has actually had a longer warranty than was advertised by the eBay ad. The buyer should be happy.

No, the PROBLEM is that the seller was not upfront. Put it this way, if he WAS upfront about it to begin with, he would not be in this mess, right?

And so what if it is past the warranty? He extended it. It is moot anyway because if he brought it in before May, he would still have had the same exact issue.

The buyer should not have to deal with multiple companies because the seller didn't hold up to his end of the contract (i.e. disclose all and every piece of important information).

 

[akkkmed]

No, the PROBLEM is that the seller was not upfront. Put it this way, if he WAS upfront about it to begin with, he would not be in this mess, right?

And so what if it is past the warranty? He extended it. It is moot anyway because if he brought it in before May, he would still have had the same exact issue.

The buyer should not have to deal with multiple companies because the seller didn't hold up to his end of the contract (i.e. disclose all and every piece of important information).

He admitted he did NOT extend the warranty. He lied.

And I was 100% truthful in my ad. I stated it was perfect cosmetic and working condition and the warranty was good through May 31, 2011. I did NOT say who the warranty was from. Either way, my ad WAS accurate.

 

[xkmxkmxlmx]

No, I didn't say anything was 3rd party, but at the same time, I didn't say they were stock.

If he has Apple care or not is irrelevant since this voids your entire argument. That is such a crappy thing to say and a crappy way of handling business. If you were on the other end of this transaction, you would be feeling pretty bad about it all.

And there is no scam here. We are talking about a matter of $50 give or take that is rightfully the buyers.

He admitted he did NOT extend the warranty. He lied.

And I was 100% truthful in my ad. I stated it was perfect cosmetic and working condition and the warranty was good through May 31, 2011. I did NOT say who the warranty was from. Either way, my ad WAS accurate.

So if he brought it in before May when the original warranty was still good and they told him that he couldn't get it fixed, what would you have done about it then?

I really hope you lose this one.

 

[Dhelsdon]

What a dick that buyer is!

 

[killerrobot]

No, the PROBLEM is that the seller was not upfront. Put it this way, if he WAS upfront about it to begin with, he would not be in this mess, right?

And so what if it is past the warranty? He extended it. It is moot anyway because if he brought it in before May, he would still have had the same exact issue.

The buyer should not have to deal with multiple companies because the seller didn't hold up to his end of the contract (i.e. disclose all and every piece of important information).

The buyer never extended it. If he had taken it to Apple to be fixed, the Apple Care data would have been entered on the page that the OP looked up. So your argument is moot.

Had it crashed before the original warranty was up I'm sure we wouldn't be having this discussion. But I can think of a thousand of "what-if"s that take us away from the reality at hand.

 

[Dhelsdon]

If he has Apple care or not is irrelevant since this voids your entire argument. That is such a crappy thing to say and a crappy way of handling business. If you were on the other end of this transaction, you would be feeling pretty bad about it all.

And there is no scam here. We are talking about a matter of $50 give or take that is rightfully the buyers.




I really hope you lose this one.

If I were on the other end of the transaction, I'd RMA the drive and be done with it. I understand his reasoning for wanting the stock drive back, but I wouldn't expect it to be given to me at no extra cost. Especially if I just got a brand new drive from Seagate.

 

[xkmxkmxlmx]

The buyer never extended it. If he had taken it to Apple to be fixed, the Apple Care data would have been entered on the page that the OP looked up. So your argument is moot.

It does not matter if the buyer extended it or not. If he brought it in before the warranty was up, he would still have the same issue and the seller would be responsible.

The issue could have all been avoided if the seller was upfront at the very beginning. And now he claims the buyer is the liar

 

[akkkmed]

It does not matter if the buyer extended it or not. If he brought it in before the warranty was up, he would still have the same issue and the seller would be responsible.

The issue could have all been avoided if the seller was upfront at the very beginning. And now he claims the buyer is the liar

I think you should just leave this thread. You're full of ***** that isn't helping anyone or anything.

 

[killerrobot]

It does not matter if the buyer extended it or not. If he brought it in before the warranty was up, he would still have the same issue and the seller would be responsible.

The issue could have all been avoided if the seller was upfront at the very beginning. And now he claims the buyer is the liar

As I said before, you thinking up other hypothetical what-if ideas doesn't address the issue at hand.

 

[akkkmed]

I just called PayPal. (I am more than shocked that I talked to an American)

She told me basically there's nothing I can do but wait until he files a chargeback. We didn't go into details, but I explained that he's trying to come after me after 6 months. So now I'll play the waiting game....

*Nervous*

 

[NutsNGum]

Logically this makes no sense.

If it's all out of warranty already, what is the buyer going to get out of having the original hard drive back?

He's saying it's useless without the original hard drive and that it's worthless with it.

I guarantee you that this guy is just after his money back, for whatever reason. Maybe he's broke? Hopefully whoever is reviewing the case at PayPal sees it for what it is.

 

[mac jones]

I think you should just leave this thread. You're full of ***** that isn't helping anyone or anything.

Yeah, right HA. I don't think he really read (or thought) it through, as it's sort of obvious now

They guy is a scammer. He threatens chargebacks.

This has been a good learning experience for anyone who trades on Ebay and who's followed this thread. Make sure you let us know how this turns out.

note: You might want to email him saying that his fraudulent activities are now a matter of record, and if he pursues this further you will take appropriate actions yourself.

 

[Dhelsdon]

Logically this makes no sense.

If it's all out of warranty already, what is the buyer going to get out of having the original hard drive back?

He's saying it's useless without the original hard drive and that it's worthless with it.

I guarantee you that this guy is just after his money back, for whatever reason. Maybe he's broke? Hopefully whoever is reviewing the case at PayPal sees it for what it is.

I've always experienced PayPal to be fairly logical when it come to eBay disputes, they compared the advertised to your proof-- make sure you provide ALL information you can, when you present your side of the story. The more the better!

Worse comes to worse - Even if the buyer gets his money back, you get your old laptop back and the buyer is out 280$
you can easily resell it again to an HONEST person

 

[molala]

I just called PayPal. (I am more than shocked that I talked to an American)

She told me basically there's nothing I can do but wait until he files a chargeback. We didn't go into details, but I explained that he's trying to come after me after 6 months. So now I'll play the waiting game....

*Nervous*

Don't be. You did the right thing. Even if you sent him the stock HD (because he wants both HD's), I wouldn't be surprised if someone that greedy/deceptive came up with new outrageous demands.

You're better off to stop dealing with him and let his credit card settle this. Good luck.

 

[Dhelsdon]

Yeah, right HA. I don't think he really read (or thought) it through, as it's sort of obvious now

They guy is a scammer. He threatens chargebacks.

This has been a good learning experience for anyone who trades on Ebay and who's followed this thread. Make sure you let us know how this turns out.

note: You might want to email him saying that his fraudulent activities are now a matter of record, and if he pursues this further you will take appropriate actions yourself.

This. Another example of what I said, create as much concrete proof against him that you can.

 

[akkkmed]

I've always experienced PayPal to be fairly logical when it come to eBay disputes, they compared the advertised to your proof-- make sure you provide ALL information you can, when you present your side of the story. The more the better!

Worse comes to worse - Even if the buyer gets his money back, you get your old laptop back and the buyer is out 280$
you can easily resell it again to an HONEST person

He's not out $280 because he didn't really buy AC!!!!

Here's my last email to him:

"This will be my last message to you.

Go ahead and file the chargeback. I will win the case. The evidence supports all of my claims, which my claims are true anyways.
1. I listed the laptop to be under warranty until May 31, 2011. -- the laptop WAS under warranty until May 31, INCLUDING the hard drive
2. Even though my ad was completely accurate, before buying you never asked me about hardware. -- eBay has the means to prove this
3. If you had Apple Care, the hard drive would still be covered under Seagate's warranty. -- I have the receipt of the hard drive purchase to prove it
4. Adding a hard drive with higher capacity doesn't make a laptop "fake" or worth less. -- it actually increases the value of a laptop, given the additional hardware is working properly, from a reputable brand, etc...

It DOES matter if you have Apple Care or not. I sold you exactly what was in the description of my ad. The hard drive actually has a LONGER warranty than the rest of the computer. Even if you have AC, I told you how to get the hard drive replaced through Seagate, which has a 2 year warranty. "

 

[DWBurke811]

I would bet my bottom dollar you won't have any issues; I would almost say that he's bluffing about doing a chargeback, or anything for that matter.

 

[Dhelsdon]

He's not out $280 because he didn't really buy AC!!!!

Here's my last email to him:

"This will be my last message to you.

Go ahead and file the chargeback. I will win the case. The evidence supports all of my claims, which my claims are true anyways.
1. I listed the laptop to be under warranty until May 31, 2011. -- the laptop WAS under warranty until May 31, INCLUDING the hard drive
2. Even though my ad was completely accurate, before buying you never asked me about hardware. -- eBay has the means to prove this
3. If you had Apple Care, the hard drive would still be covered under Seagate's warranty. -- I have the receipt of the hard drive purchase to prove it
4. Adding a hard drive with higher capacity doesn't make a laptop "fake" or worth less. -- it actually increases the value of a laptop, given the additional hardware is working properly, from a reputable brand, etc...

It DOES matter if you have Apple Care or not. I sold you exactly what was in the description of my ad. The hard drive actually has a LONGER warranty than the rest of the computer. Even if you have AC, I told you how to get the hard drive replaced through Seagate, which has a 2 year warranty. "

Oh ya, I forgot he already admitted to lying. Paypal will see that too - What a scumbag

 

[akkkmed]

Society disgusts me. Honestly, it really does.

 

[panzer06]

I just called PayPal. (I am more than shocked that I talked to an American)

She told me basically there's nothing I can do but wait until he files a chargeback. We didn't go into details, but I explained that he's trying to come after me after 6 months. So now I'll play the waiting game....

*Nervous*

Credit card chargebacks are by no means a sure thing. The customer needs to show the item was materially different than described and and/or cannot be used for its intended purpose. They can't just say I don't like the transaction give me my money back. This is further complicated by having Paypal as an intermediary. Just because someone files a chargeback doesn't mean they will win.

However, once a chargeback is filed, Paypal will freeze funds in your account until the issue is resolved. For this reason the threat of a chargeback is often used to extort partial refunds or other concessions from sellers due to the potential of tying up a large sum of money vs a "relatively" small issue that can be resolved by paying the buyer off in the form of partial refunds or additional merchandise, gift cards, etc.

In this case, standing on principal rather than capitulating may not have been the best avenue to resolve the issue. These sort of issues are the reason I keep the original drives and RAM until I've sold or retired the system.

Nobody wants to be taken advantage of but based on the amount of time you've spent, I'm sure you've invested much more than it would have cost to provide the OEM drive or offer some small credit. However, I think at this point ultimatums have been given and I'm sure both sides are not willing to back down. This is a disappointing mess. I wish you well.

Cheers,

 

[randomrazr]

You did more than a normal seller would after this time frame.

I suggest you tell him to go **** himself and quite b****ing.

Hes screwed cause he has no Applecare so it makes no difference.

He's lucky that there is even warrenty on the hard drive.

Your ad was accurate and the buyer agreed to your terms even if they were a bit general.

All in all, tell him to go ******* himself and be done and move on with your life