eBay dispute (MBP)

[akkkmed]

He just replied:

Well I'm not going to argue about this problem anymore. Im just going to file a charge back as PayPal has told me to do so as your item description does not state any third party hardware installed. eBay and PayPal will not cover you as it has passed the 45 day from the time of sale.

Sorry, if you would like to ship the ORIGINAL Apple hard drive then I will not file a complete charge back and we can be done with this matter. If not, I will be filing the dispute today with the credit card company.

 

[xkmxkmxlmx]

I think you should just leave this thread. You're full of ***** that isn't helping anyone or anything.

Haha I should leave because I won't help you justify being a shady ebay seller? I am glad you got these few on your side to help you dupe somebody.

You came here asking for advice on how to handle a situation. On a PUBLIC forum. When you don't hear what YOU want to hear, you spout names and ask me to leave? Between this attitude and the stuff you're pulling on ebay, you sound like a great person overall

I will leave this thread, don't worry. Carry on with your scam. I really REALLY hope it comes back to bite you in the ass

 

[ljonesj]

I say the drive in that laptop is actually working he just wants the stock drive for what ever reason my stock drive for my macbook is sitting in my cousins laptop. His kids lucky him spilt a drink and it killed the drive the rest of the computer is fine. I have a momentous xt hybrid in my macbook that i love. just wish some of the issues with lion would be ironed out i did a clean install and it actually mad the problems i have with lion worse were my mini is a snow leopard upgrade to lion. the thing that i have problems with on my mini is firefox just sitting not doing anything i have ram creep its sitting at around 4-5gb of ram.

 

[akkkmed]

Haha I should leave because I won't help you justify being a shady ebay seller? I am glad you got these few on your side to help you dupe somebody.

You came here asking for advice on how to handle a situation. On a PUBLIC forum. When you don't hear what YOU want to hear, you spout names and ask me to leave? Between this attitude and the stuff you're pulling on ebay, you sound like a great person overall

I will leave this thread, don't worry. Carry on with your scam. I really REALLY hope it comes back to bite you in the ass

No, you're making up hypothetical situations.

 

[xkmxkmxlmx]

No, you're making up hypothetical situations.

Nope, all I asked is what you would have done if he found this out under warranty. And you never answered. Because you know deep down that you were not truthful about the product you sold. It's cool though, you got what you wanted (money), anything that happens after that is not your fault whatsoever :roll eyes:

Society, indeed.

 

[Dhelsdon]

Credit card chargebacks are by no means a sure thing. The customer needs to show the item was materially different than described and and/or cannot be used for its intended purpose. They can't just say I don't like the transaction give me my money back. This is further complicated by having Paypal as an intermediary. Just because someone files a chargeback doesn't mean they will win.

However, once a chargeback is filed, Paypal will freeze funds in your account until the issue is resolved. For this reason the threat of a chargeback is often used to extort partial refunds or other concessions from sellers due to the potential of tying up a large sum of money vs a "relatively" small issue that can be resolved by paying the buyer off in the form of partial refunds or additional merchandise, gift cards, etc.

In this case, standing on principal rather than capitulating may not have been the best avenue to resolve the issue. These sort of issues are the reason I keep the original drives and RAM until I've sold or retired the system.

Nobody wants to be taken advantage of but based on the amount of time you've spent, I'm sure you've invested much more than it would have cost to provide the OEM drive or offer some small credit. However, I think at this point ultimatums have been given and I'm sure both sides are not willing to back down. This is a disappointing mess. I wish you well.

Cheers,

Based on what he said, if I were you.. I'd pull all my funds so there's nothing to freeze. That guy is a D-bag

 

[4God]

Nope, all I asked is what you would have done if he found this out under warranty. And you never answered. Because you know deep down that you were not truthful about the product you sold. It's cool though, you got what you wanted (money), anything that happens after that is not your fault whatsoever :roll eyes:

Society, indeed.

Are you the buyer?

 

[akkkmed]

Nope, all I asked is what you would have done if he found this out under warranty. And you never answered. Because you know deep down that you were not truthful about the product you sold. It's cool though, you got what you wanted (money), anything that happens after that is not your fault whatsoever :roll eyes:

Society, indeed.

If he was under warranty, I'd tell him to RMA the drive. It's easy.
And thanks for telling me how I feel. You should be a shrink.

----------

I replied:
Do what you must; this email only proves you're attempting to extort me.

He replied:
The emails only show that I am trying to resolve an issue and you are being unwilling to help me out with. The fact is that you never stated there were 3rd party hardware installed in the computer. The computer may have been covered under different warranties but it was not covered under Apple as it is not their hardware. I have dealt with Apple products for several years and with a third party install on hardware it does actually depreciate the item. If you do not want to resolve this issue without processing a chargeback and returning the laptop then we need to do this promptly.

 

[nvcplus]

Are you the buyer?

Way to contribute there, buddy.

If he was under warranty, I'd tell him to RMA the drive. It's easy.
And thanks for telling me how I feel. You should be a shrink.

Yeah, because you would have been forced to lmao.

So you need everyone to agree with you or you get mad, right?

 

[akkkmed]

Way to contribute there, buddy.



Yeah, because you would have been forced to lmao.

So you need everyone to agree with you or you get mad, right?

I would have told him to RMA the drive he has, AKA the 3rd party drive. It's under warranty, therefore it's his responsibility to get it fixed.

 

[DWBurke811]

just stop answering his emails.

 

[aluren]

I would have told him to RMA the drive he has, AKA the 3rd party drive. It's under warranty, therefore it's his responsibility to get it fixed.

But it still doesn't take away the fact that it wasn't a stock HD. I think that's what the buyer is worried about most. So all this time he thought he had a 500GB "Apple" HD... What he fails to realize is that there is no Apple HD, most MBP carries Samsung or Hitachi HD to begin with (something perhaps you should mention to him and back it up with an Apple website that list the HD). He said he's been dealing with Apple products for years, but apparently can't understand that simple concept. He thinks an Apple 320GB HD is worth more than a 500GB Seagate.

Is it too hard to buy that 320GB "Apple" HD and replace it for him? At most it'll cost you $50, think of it as the cost of a lesson learned for your non-disclosure. You've already admitted that mistake...

 

[4God]

Do you still have that stock drive laying around? If so, I would just send it to him and call it a day. Be done with it and have peace of mind. All this going back and forth is pointless. What's he gonna do? Email you again?

EDIT: Oh, and don't let the sarcasm and hostility by a couple of posters here get to you either.

 

[randomrazr]

But it still doesn't take away the fact that it wasn't a stock HD. I think that's what the buyer is worried about most. So all this time he thought he had a 500GB "Apple" HD... What he fails to realize is that there is no Apple HD, most MBP carries Samsung or Hitachi HD to begin with (something perhaps you should mention to him and back it up with an Apple website that list the HD). He said he's been dealing with Apple products for years, but apparently can't understand that simple concept. He thinks an Apple 320GB HD is worth more than a 500GB Seagate.

Is it too hard to buy that 320GB "Apple" HD and replace it for him? At most it'll cost you $50, think of it as the cost of a lesson learned for your non-disclosure. You've already admitted that mistake...

apple doesnt make the hard drives. seagate and hitachi do. u can order them , there like under 100 dollars LOL

i dont undersatdn how the buyer is still b itching about this when the warrenty has expired, and plus the hard drive hes got is better.

its really pathetic and time frame that this occured is to late to file any dispute

 

[mac jones]

I wouldn't continue with this. It's stressful.

Just move his emails to a folder (just in case) and be done.

Not only is this Ebay guy a drag, but this thread is out of control now.

 

[GuitarG20]

I doubt he's really gonna initiate any kind of complaint at this point... because you would definitely win. Seems like you did everything you could reasonably do to appease him, and he's just being a whiney buyer.

having said that, if you wanna clear out accounts/make new ones to keep yourself from losing money, go ahead. I wouldn't, but I'm not you, so...

If he really wants the original hard drive, why isn't he willing to just swap with the upgraded one you had in the computer?

 

[jenlevin]

While it will be very frustrating, the easiest thing for you to do would be to ship him the hard drive he wants. If you use paypal shipping, go to the original transaction and make the label from there so that it will be attached to the transaction.

Paypal is generally very good about covering problems for sellers. However. In their terms, they do not provide protection for credit card chargebacks with the reason 'item not as described' (they do cover cc chargebacks for unauthorized payments, though). they will still dispute the charge with the credit card company, but there is no guarantee that you will end up with your money.

once the credit card company places the chargeback, paypal will put a hold for the amount on the transaction. if you do not have that much in your account, you will have a negative balance. they can pull it from your bank account, if it is connected. it will be weeks that it is on hold, then paypal will likely release it back to you (pending further review, and then it will get held again for a few weeks - and then either refunded to the buyer or returned to you).

if you don't care to use paypal (or possibly ebay) in the future, withdraw any funds from paypal, disconnect your bank account, and turn your back on the situation. <--not recommended, though.

the buyer is obviously not satisfied with the solution of just getting the hard drive replace. that is too bad, but there's nothing you can do about them deciding they're unhappy.

if you want to resolve it peacefully, send him the original drive (assuming you have it). you will be out the value of that drive, but could potentially save yourself the cost of paying him back for the computer and getting it back.

i am certain that the value of your hard drive is significantly less than your original ebay fees, shipping fees PLUS the difference of what the computer sold for then vs what it's sell for now (and the headache of having to sell it again - plus get the drive warrantied if it does happen to be dead).

// also - it does vary by company, but credit card chargebacks can be initiated a ridiculous amount of time beyond the original purchase. there's no telling when you might be 'safe'.

 

[mac8867]

EBay "protection" is a two way street. You need to file a complaint against the buyer for harassment. You have offered to replace the drive (through RMA assistance). You can, perhaps have, offered to replace the drive if they ship the broken one back to you. No Seller on the planet will send out a replacement drive without receiving the broken one back first. You are no different.

If the buyer actually files a claim against you, you need to have your counter complaint logged with EBay. Do that now, and stop talking with the buyer. If they would prefer to dispute through a different arbitrator, let them.

 

[GuitarG20]

EBay "protection" is a two way street. You need to file a complaint against the buyer for harassment. You have offered to replace the drive (through RMA assistance). You can, perhaps have, offered to replace the drive if they ship the broken one back to you. No Seller on the planet will send out a replacement drive without receiving the broken one back first. You are no different.

If the buyer actually files a claim against you, you need to have your counter complaint logged with EBay. Do that now, and stop talking with the buyer. If they would prefer to dispute through a different arbitrator, let them.

This. Is a really good idea. I forgot about that step. you should get that done immediately.

 

[GoCubsGo]

Although you believe you've taken care of this and you're safe, I'd like to take some time out and knock you down just a bit because I think you were wrong in not stating the drive was not Apple's drive.

Really...? Are you positive? (I see your point, I just want to make sure the CC company can't come after me)

Here's what I just sent him:

"Apple says you don't have Apple Care. I'm not going to pursue this any more.

For the Seagate drive, all you need to get it replaced is the model number and serial number. No receipt. I won't go back and forth regarding my ad. The ad stated everything was under warranty until May 31, 2011. That statement was 100% true."

His reply:

The ad didn't state that there was any 3rd party hardware. If you didn't state anything then we assume it's 100% genuine. If you would have stated it had 3rd party hardware I wouldn't have purchased it and it would have made the computer worth less. If you do not want to come to an agreement I will be forced to do a charge back for the full purchase and the computer will be returned. It's your choice. You have by 5PM mountain standard time today to decide

You guys keep saying there's no way he'll get away with the charge back, BUT I'M STILL EXTREMELY WORRIED.

And you should be worried. If the buyer can prove that the computer's warranty won't cover all parts it normally covers, no matter if it is expired or not, he could possibly win his case. I'm not sure if you linked to your eBay ad, but I don't think I saw it. I'm going to assume you said Apple Care. You even exchanged e-mails and also suggests you're talking about AC all along. You should have mentioned the third party drive, you were wrong. You did not list the machine as you should have, you forgot a step and frankly to sit back and think you were right only means you will make this mistake again.

^^^ this ... and you might as well tell him to pound sand.

Your Ad seemed to be fine ... everything was covered.

No, his ad said warranty, the OP hasn't quite told us if he truly said all parts have a warranty or if he just assumed AC was good with the third party drive and by good it means AC could have covered the third party drive.

He admitted he did NOT extend the warranty. He lied.

And I was 100% truthful in my ad. I stated it was perfect cosmetic and working condition and the warranty was good through May 31, 2011. I did NOT say who the warranty was from. Either way, my ad WAS accurate.

Lying about AC or not, you were not exactly accurate. You're now trying to win with semantics and you just may get away with it this time but you have to admit that you implied the warranty on the machine was fine, the buyer had reasonable expectation to suspect the warranty was ok on the entire machine and it was not. Even if he buys AC today, it won't cover the drive. He lied about buying AC, but then again, you're trying to push this to the point of winning when I personally gave you sound advice and you choose to ignore it. That was stupid to say the least. Why bother with this at all? Send him the drive? Is the stress really worth this piece of **** slow drive from Apple? I don't think so but apparently you do.

Get the right CC representative and you could be out the cash. In a way I hope it happens because you clearly think not stating the drive installed is not Apples and it will not be covered under warranty should not warrant a buyer's dissatisfaction when he finds out the hard way.

 

[akkkmed]

EBay "protection" is a two way street. You need to file a complaint against the buyer for harassment. You have offered to replace the drive (through RMA assistance). You can, perhaps have, offered to replace the drive if they ship the broken one back to you. No Seller on the planet will send out a replacement drive without receiving the broken one back first. You are no different.

If the buyer actually files a claim against you, you need to have your counter complaint logged with EBay. Do that now, and stop talking with the buyer. If they would prefer to dispute through a different arbitrator, let them.

I will do that now.

I HATE Americans that are sue happy, but if for some odd reason he's able to screw me over, I was told to enlighten my lawyer relative about the situation ahead of time. This sounds ridiculous, but I'm more than sure I'm doing the right thing.

If I send the stock drive back, as a "good will" gesture, there's ZERO proof he won't try to screw me over again.

 

[GoCubsGo]

I will do that now.

I HATE Americans that are sue happy, but if for some odd reason he's able to screw me over, I was told to enlighten my lawyer relative about the situation ahead of time. This sounds ridiculous, but I'm more than sure I'm doing the right thing.

If I send the stock drive back, as a "good will" gesture, there's ZERO proof he won't try to screw me over again.

Yeah enlighten your lawyer, I think it'd be interesting to see what he/she tells you about this situation. If you would have sent back the drive and explained that him sending you payment means this issue is resolved then your lawyer should be able to support the true meaning of that. If you truly have a lawyer. Sounds to me like you're fairly young but I can't say that doesn't mean you don't have counsel on standby.

I just don't get why you're trying to "win" when resolution seems so close.

 

[akkkmed]

Although you believe you've taken care of this and you're safe, I'd like to take some time out and knock you down just a bit because I think you were wrong in not stating the drive was not Apple's drive.

And you should be worried. If the buyer can prove that the computer's warranty won't cover all parts it normally covers, no matter if it is expired or not, he could possibly win his case. I'm not sure if you linked to your eBay ad, but I don't think I saw it. I'm going to assume you said Apple Care. You even exchanged e-mails and also suggests you're talking about AC all along. You should have mentioned the third party drive, you were wrong. You did not list the machine as you should have, you forgot a step and frankly to sit back and think you were right only means you will make this mistake again.


No, his ad said warranty, the OP hasn't quite told us if he truly said all parts have a warranty or if he just assumed AC was good with the third party drive and by good it means AC could have covered the third party drive.

Lying about AC or not, you were not exactly accurate. You're now trying to win with semantics and you just may get away with it this time but you have to admit that you implied the warranty on the machine was fine, the buyer had reasonable expectation to suspect the warranty was ok on the entire machine and it was not. Even if he buys AC today, it won't cover the drive. He lied about buying AC, but then again, you're trying to push this to the point of winning when I personally gave you sound advice and you choose to ignore it. That was stupid to say the least. Why bother with this at all? Send him the drive? Is the stress really worth this piece of **** slow drive from Apple? I don't think so but apparently you do.

Get the right CC representative and you could be out the cash. In a way I hope it happens because you clearly think not stating the drive installed is not Apples and it will not be covered under warranty should not warrant a buyer's dissatisfaction when he finds out the hard way.

1. I've said a million times YES, I FORGOT to say it was a 3rd party drive.
2. My wording in the ad was everything was under warranty until May 2011. I did not specify Apple's warranty or not.
3. I can't link to my ad because it won't show up since it's so old.
4. If I send him the drive, there's no telling he won't try to screw me more.
5. The fact of the matter is: I advertised a warranty. I provided the warranty. End of story.
5. We're not close to resolution. Buyer's story keeps changing and that clearly means he just wants his damn money back. Whether the HDD is really broken or not, he'll never be happy.


----------

Yeah enlighten your lawyer, I think it'd be interesting to see what he/she tells you about this situation. If you would have sent back the drive and explained that him sending you payment means this issue is resolved then your lawyer should be able to support the true meaning of that. If you truly have a lawyer. Sounds to me like you're fairly young but I can't say that doesn't mean you don't have counsel on standby.

I just don't get why you're trying to "win" when resolution seems so close.

I am indeed young. I'm not out for blood. I'm here to stand my ground. And yes, I do have a lawyer and that's not a bluff.

----------

EBay "protection" is a two way street. You need to file a complaint against the buyer for harassment. You have offered to replace the drive (through RMA assistance). You can, perhaps have, offered to replace the drive if they ship the broken one back to you. No Seller on the planet will send out a replacement drive without receiving the broken one back first. You are no different.

If the buyer actually files a claim against you, you need to have your counter complaint logged with EBay. Do that now, and stop talking with the buyer. If they would prefer to dispute through a different arbitrator, let them.

When I try to file a complaint, it keeps saying "We can't find this user ID or item number. Please verify your information and try again."

I've tried his user ID and the item number numerous times, but both don't work. Could it be this transaction is just too old? (6 months) And yes, he's still an active eBay member.

 

[jenzjen]

I HATE Americans that are sue happy, but if for some odd reason he's able to screw me over, I was told to enlighten my lawyer relative about the situation ahead of time. This sounds ridiculous, but I'm more than sure I'm doing the right thing.

No offense, but people are "sue happy" because of situations like this that are 100% your fault. Yes, you now have a buyer who is aggressive, but this would have never happened had your ad been truthful, i.e. I upgraded the HD myself.

Here's the buyer's dilemma. He thought he was buying an Apple OEM drive with X capacity, and he paid up for it. Now, if you only exchange drives, he's short because while he gets an Apple OEM drive, he gets less capacity than he thought he was buying. Your last offer should be send him the Apple OEM drive and a little $ to makeup for the lower capacity, and you get your 3rd party drive back.

You have a lot of MR history so am making sure you understand that you will lose. PayPal/eBay is buyer friendly, and your ad did not match the description. Unfortunately for you, the buyer now has emails where you acknowledge that you didn't mention the drive upgrade. Lawyer or not, if the buyer is as aggressive as I was with PayPal and/or his cc, you're going to lose. If he is beyond the time limits and chooses to pursue a small claims case, you will still lose. He has your recent emails.

I initiated a refund after 4 months, my buyer had closed his PayPay account, but I still got my money back since they used a collections agency to track down the seller.

The decision is up to you, ride the lightning if you wish, but you're dickering over a stock HD (that reads like you no longer use) and maybe an extra $20-40.

Good luck.

 

[jakemack]

Although you believe you've taken care of this and you're safe, I'd like to take some time out and knock you down just a bit because I think you were wrong in not stating the drive was not Apple's drive.



And you should be worried. If the buyer can prove that the computer's warranty won't cover all parts it normally covers, no matter if it is expired or not, he could possibly win his case. I'm not sure if you linked to your eBay ad, but I don't think I saw it. I'm going to assume you said Apple Care. You even exchanged e-mails and also suggests you're talking about AC all along. You should have mentioned the third party drive, you were wrong. You did not list the machine as you should have, you forgot a step and frankly to sit back and think you were right only means you will make this mistake again.


No, his ad said warranty, the OP hasn't quite told us if he truly said all parts have a warranty or if he just assumed AC was good with the third party drive and by good it means AC could have covered the third party drive.

Lying about AC or not, you were not exactly accurate. You're now trying to win with semantics and you just may get away with it this time but you have to admit that you implied the warranty on the machine was fine, the buyer had reasonable expectation to suspect the warranty was ok on the entire machine and it was not. Even if he buys AC today, it won't cover the drive. He lied about buying AC, but then again, you're trying to push this to the point of winning when I personally gave you sound advice and you choose to ignore it. That was stupid to say the least. Why bother with this at all? Send him the drive? Is the stress really worth this piece of **** slow drive from Apple? I don't think so but apparently you do.

Get the right CC representative and you could be out the cash. In a way I hope it happens because you clearly think not stating the drive installed is not Apples and it will not be covered under warranty should not warrant a buyer's dissatisfaction when he finds out the hard way.

This is a very ignorant post. Have you ever used Ebay before and had to deal with jerks like the OP is dealing with ? Probably not.

Shame on you.

OP, I wish you best of luck with your situation. This exact situation is the reason why america is so jacked up.