You don't imagine the amount of competition between sellers/manufacturers selling in the EU that cut the prices down quite quickly. Anyway, it is a statutory law that isn't available in the US.
We don't have to prove anything, if it's an internal defect -- we don't have to be knowledgeable of whatever the defect. It just has a defect.
Not really, your rights vary by country. Per the
ECC:
Europe wanted to protect consumers because it is often difficult to provide proof of a defect, by resorting to an expert assessment, which can be costly. Therefore, for at least 6 months, any defect is presumed to have existed at the time of delivery and you do not need to prove the defect to invoke the guarantee, unless this presumption is incompatible with the nature of the goods or the nature of the lack of conformity.
In France and in Portugal for example, this reversal of the burden of proof lasts for the entire duration of the guarantee. Thus, you do not have to prove to your seller a defect that would appear within two years of delivery of the product: it is presumed to have existed upon delivery and it is up to your seller to demonstrate that the product was in conformity. In Slovakia and Poland, for example, this period is one year.
Since January 1st 2022, you do not have to prove anything during the first 12 months after delivery. In France and Portugal, the period is still 2 years.
As with everything, it is not as simple as it seems, for example there are additional rules for hidden defects in France. I would suspect most manufacturers would simply fix it unless it is obvious the user caused the damage; but they don't automatically have to; and some smaller sellers however may take a different stance.
Quite naturally. I live there.
We do buy things from companies outside the EU, and if that website is available in the EU, and we buy through that, the EU laws applies to that seller too.
Of course, because they have an EU presence. It's also the reason some companies, while you may be able to access there web site, won't ship to the EU and others simply block EU access to their website. The later is a PITA when I want to ship something to a US address but am in the EU. Fortunately, VPNs come to the rescue.
There's no need to buy Apple devices from other countries outside the EU, as Apple has their own shops in every EU country. And, there are all kinds of large distributions with physical shops all over the EU, which most times sell cheaper than Apple with the same statutory guarantee. If you go abroad and buy an Apple product from a duty free shop, (maybe) you pay less, and you know the risks.
True. Sometimes it's cheaper for me to buy in the EU and sometimes in the US. Getting back the VAT is a nice bonus.
However, manufacturers can say "Sorry. You need to go back to the selling country since we do not have a worldwide warranty on that item," even if they sell the same thing in the EU.
I suspect it is the same for the stuff I buy in the EU and take abroad, I'll have to take it back to Portugal to get the 2 year statutory guarantee honored; even though most of the companies have a US branch, even if I bought it direct from the manufacturer.
My point was the statutory guarantee is not free. It's all baked into selling prices.
Anyway, Apple usually makes good products. My 15" MBP made in April 2019 is still doing well and running Sequoia DB.
Yes, which is why we buy them.