Yeah...I haven't received any of the apology letters/emails. I can't even log into my me.com account. Haven't been able to since day 1. BEST . EMAIL. SERVICE . EVER!
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Extended MobileMe Email Outage Due To Server Issue
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I hope they take this opportunity and warning to check out all aspects of their service to ensure something like this doesn't happen again. I will stay a member as long as this is the last huge problem. Hopefully they think about replacing all the servers for iDisk since they obviously suck and have forever.
This whole iphone 2.0, mobileme roll out was a disaster.
It's too bad because for many this is their first exposure to Apple.
Apple has never had to deal with the volume that they are dealing with now. It's like watching a mom & pop company trying to become a major player.
Apple fanboys always give MS a lot of crap but now I think people are beginning to see how difficult it really is to be a big company and service a high volume of customers properly.
It's too bad because for many this is their first exposure to Apple.
Apple has never had to deal with the volume that they are dealing with now. It's like watching a mom & pop company trying to become a major player.
Apple fanboys always give MS a lot of crap but now I think people are beginning to see how difficult it really is to be a big company and service a high volume of customers properly.
They deserve to get beat up in the public for this. They neglected .mac for a very long time, but it was relatively unknown. Now that they are finally getting the deserved bad PR, it's on Job's radar and **** will finally get fixed. Years in the making, this debacle is. 
I am absolutely blown away that I have had such damn trouble getting to my email the last few days
I had only a few minor problems the first few days but the last 2-3 have been a nightmare
Not receiving email, not sending mail, and rarely being able to log in
I had only a few minor problems the first few days but the last 2-3 have been a nightmare
Not receiving email, not sending mail, and rarely being able to log in
Wirelessly posted (Mozilla/5.0 (iPhone; U; CPU iPhone OS 2_0 like Mac OS X; en-us) AppleWebKit/525.18.1 (KHTML, like Gecko) Version/3.1.1 Mobile/5A347 Safari/525.20)
I really feel bad for that 1% out there. Apple should give em whole year for free for making then go through this ordeal...
I really feel bad for that 1% out there. Apple should give em whole year for free for making then go through this ordeal...
I've had my .Mac account for years (family pack) and use the iDisk, sync'ing and other features nearly 100% of the time.
I've seen a few outages over the years, but the last few days have obviously been a little more rough, although in our (family) case it hasn't been offline for any lengthy period of time.
I do think that most of the negative comments in here are just complainers jumping to conclusions that are all based on a lack of actual insight into the technology behind the scenes.
Apple has obviously missed several key points during the transition and you'd have to speculate that they didn't see them coming.
Unfortunately, those who use the service as any primary source of communication are going to have to trust that Apple is working hard on the solution.
It'll be resolved, and I honestly get tired of people "expecting" compensation when something isn't perfect. Look in a mirror... I am sure the job you do for a living isn't full of "compensate me" situations, or you'd be standing in the unemployment line as well.
Typically if you offer a service you will have some form of compensation in place when things go bad.
Even if it's a tiny amount - pennies per day, they'll still offer it.
What does 0.0001% risk mean? Sounds like a bullsh*t pr quote which sounds good but doesn't actually mean anything.
If you're talking about up time then you'd never get that from any server company on a $100 a year plan. You'll also find that most don't include planned down time in their availability figures.
A 5 day outage for mail sounds like some sort of major data corruption, rather than a simple hardware failure, and they're having to rebuild it. That might seem like a long time but if it affected an entire storage array or more then you could easily by talking about 100's of TB's of data.
I don't have a clue as to the hardware and setup behind Mobile Me but trying to write them off for this is making a massive jump.
FWIW, I too am seeing Mail trickle in correctly time stamped but not received for (up to) ~6 hours late.
Not sure what's really going on, but this issue is now costing people, amongst other things, revenue.
Not good.
I have been a heavy & consistent .Mac Member since the free days... patiently paying my dues, every year since. As many have (and will continue to state), this has been painful to not only watch but experience.
Light-switching all that they did (MobileMe, 2.0, iPhone 3G launch, App Store, etc.) , in the time frame they did (a few days... and counting), appears uncharacteristically ill-planned.
Not more privy to anything within Apple than anyone else here, but it seems you roll MobileMe at least a week before 2.0 and do 2.0 at least a week before iPhone 3G launch. Stagger. More consistent traffic over a longer period of time sounds better than everyone jumping in the pool at once. But again, I have no idea the details of the launch - form Apple's end. Just that of a user. And it has not been successful. In the least.
Let's hope we can all put this botched transition behind us and move forward.
To achieve this reliability figure all you need is reliable RAID, daily backup of all data, and offsite backup on a near daily basis.
This is established technology and procedure.
If Apple is not doing that, they are overextended. One wonders if this could be solved by having a co-location agreement with Google, who has similar problems, if on a larger scale.
One also wonders if the adoption rate is actually taxing the bandwidth capacity of their new (former Worldcom) Telco site and their regional provider switch(es).
Rocketman
Perhaps they should have hired some real IT knowledgeable personnel instead of promoting Genius Bar retail employees. Not a good view from the buisnesses considering Apple for enterprise solutions.
Not a good view from the buisnesses considering Apple for enterprise solutions.If that's the case they need to modify their backup schedule. A major reason for backups is to protect from catastrophic failure, the kind you can't recover any data from. They should be doing daily full backups and differentials each hour. Then when the server fails, you don't lose more than one hour of data.
I would go so far as to say that for an enterprise level system, they should be running mirrored backup servers, meaning that if a server fails there is a mirror copy with current data sitting there passively waiting to be activated.
A 5 day outage for a server failure is completely unacceptable in the business world, there's just no excuse for it.
maybe they should call microsoft and ask for help.......
just playin i love you
There's truth in what you say. In the email realm, Microsoft is top dog for good reason. Exchange is an excellent product, Apple could do worse than to copy what MS has done in that arena.
I'd hate to be steve at the next keynote or something, imagine how embarassing it'd be to have to sorta... "walk around" this issue I can imagine steve nervously apologizing for this giant wreck already. Hah and watch as he tries to twist it in a way that makes apple seem good. cause thats simply apples way of doing stuff.
cause thats simply apples way of doing stuff.
maybe they shouldn't have stopped selling their XRaids... they may have had some backups.
My guess is a hard drive died and they are trying to "recover" it at a data recovery place and its not going so good.. what else would take 5 days, really? I can set up a new mail server in 30 minutes and I'm a small potatoes ISP in comparison to apple.
Of course, Apple's mail server sucks ass.
My guess is a hard drive died and they are trying to "recover" it at a data recovery place and its not going so good.. what else would take 5 days, really? I can set up a new mail server in 30 minutes and I'm a small potatoes ISP in comparison to apple.
Of course, Apple's mail server sucks ass.
And another thing while we're talking about MobileMe... just what does it do for you that the free suite of Google apps doesn't (Gmail, Docs, Calendar, Reader, etc etc)?
I use all of the Google apps and they are great. I've never once had an email outage, and they all work very well from my iphone also.
I use all of the Google apps and they are great. I've never once had an email outage, and they all work very well from my iphone also.
Well, I do think that unlike Vista, MM can in fact become a great product
Just when Apple gets off their asses and fixes this mess which can be done
Ever since the initial launch problems were resolved, I had been in the clear as far as problems until late last night...like around 3am...Mail.app kept telling me to type in my password for MM because it was incorrect and I never changed it...then it couldn't retrieve my mail. Then this morning I noticed that my Google Calendar agenda, which I have emailed to me every morning at 4:34am (as a side note...does anyone else get this email at 4:34 cdt every morning? its been consistent ant for over a year...just wondered if thats the time it always is sent or what). Anyhow, my mail showed up at like 6:08am or something like that...with a timestamp of 4:34am. So it apparently didn't get pushed at all. I assume that Apple took some servers down overnight to try to fix some things and brought them back up when most people are getting up. Weird.
Start off topic...
You know what I want? I want it to display my email subject with a few lines on my home screen when I get a new message. Just like text, it dings, but no result. I was just thinking about that today and want it now.
Ok, back to the horrendous MM launch.....
Start off topic...
You know what I want? I want it to display my email subject with a few lines on my home screen when I get a new message. Just like text, it dings, but no result. I was just thinking about that today and want it now.
Ok, back to the horrendous MM launch.....
At this point, I don't. We're seeing a lot of mistakes that have Apple would have never let get through before. I don't know if its being over extended, greed, or arrogance, but Apple seems more concerned with launching on deadlines, ready or not, than making a good produce. You start worrying only about the business side and your own ego, then your Microsoft.