Face ID did NOT fail for Federighi

[BugeyeSTI]

I'm sure there will be instances when Face ID won't register correctly, hell, Touch ID doesn't work every single time for me and that's been around for quite awhile… It definitely was unfortunate it happened during the first time it was demonstrated to the public.

 

[EM2013]

https://finance.yahoo.com/news/really-happened-apples-face-id-fail-onstage-181213050.html

Tonight, I (David Pogue) was able to contact Apple. After examining the logs of the demo iPhone X, they now know exactly what went down. Turns out my first theory in this story was wrong—but my first UPDATE theory above was correct: “People were handling the device for stage demo ahead of time,” says a rep, “and didn’t realize Face ID was trying to authenticate their face. After failing a number of times, because they weren’t Craig, the iPhone did what it was designed to do, which was to require his passcode.” In other words, “Face ID worked as it was designed to.”

I don't buy that either, they're just saying that to save face.

"That message appears if you don’t use your iphone for 5 hours — Touch ID (and Face ID) tokens are zeroed after five hours in non-use state, and you have to enter passcode to reenable the security feature"

The article lost all credibility reporting that because that's not true. I don't use my phone all day at work, or when I'm asleep for that matter, and I still unlock with Touch ID at the end of the day and in the mornings when I wake up.

 

[HEK]

https://finance.yahoo.com/news/really-happened-apples-face-id-fail-onstage-181213050.html

Tonight, I (David Pogue) was able to contact Apple. After examining the logs of the demo iPhone X, they now know exactly what went down. Turns out my first theory in this story was wrong—but my first UPDATE theory above was correct: “People were handling the device for stage demo ahead of time,” says a rep, “and didn’t realize Face ID was trying to authenticate their face. After failing a number of times, because they weren’t Craig, the iPhone did what it was designed to do, which was to require his passcode.” In other words, “Face ID worked as it was designed to.”

Thank you, millions can sleep better now.

Not unlocking is not a fail, that's what it is designed to do under specific circumstances.

 

[dallas112678]

For everyone saying it didn't fail, then why did he go to a backup device? If it was a problem of having just been restarted, I think a "Oh, guess we forgot to unlock the phone after restarting, haha" and then he could quickly use the code for the initial unlocking, lock the phone, and then show off FaceID. Would have gone much better than the big "Uh oh" he muttered.

He also took quite a big wipe on both sides of his face after the first mishap before trying again.

At this point, those of you saying it didn't fail are really just grasping at straws.

 

[dojoman]

I don't buy that either, they're just saying that to save face.

"That message appears if you don’t use your iphone for 5 hours — Touch ID (and Face ID) tokens are zeroed after five hours in non-use state, and you have to enter passcode to reenable the security feature"

The article lost all credibility reporting that because that's not true. I don't use my phone all day at work, or when I'm asleep for that matter, and I still unlock with Touch ID at the end of the day and in the mornings when I wake up.

Yeah your experience is more credible.
Mine ask for password if don’t use it for a few hrs which lines up David Pogue’s theory but that’s not even the truth.

Apple’s log showed that stage people were handling the phone and it triggered Face scanning then failed thus it asked for password.

 

[HEK]

I don't buy that. He was the one that was going to demo it, no way it wouldn't have been set it up for his face.

We can discount my potential conjecture.

The actual log is now out. Other people looked at that phone before presentation and after second incorrect face it required passcode. When Craig picked it up, it required him to enter passcode. It worked perfectly. Craig became flustered and instead of entering passcode he got flustered, said ho, ho, ho, and went to back up phone, which also worked correctly.

There was no fail of the phone or face ID. Just a demonstration of how human can get flustered and make things appear as a fail.
[doublepost=1505362597][/doublepost]

For everyone saying it didn't fail, then why did he go to a backup device? If it was a problem of having just been restarted, I think a "Oh, guess we forgot to unlock the phone after restarting, haha" and then he could quickly use the code for the initial unlocking, lock the phone, and then show off FaceID. Would have gone much better than the big "Uh oh" he muttered.

He also took quite a big wipe on both sides of his face after the first mishap before trying again.

At this point, those of you saying it didn't fail are really just grasping at straws.

Flop sweat, he was nervous.

These people are NOT professional presenters. Most nerds do not think fast on their feet. Regardless how rich they get.

 

[dojoman]

For everyone saying it didn't fail, then why did he go to a backup device? If it was a problem of having just been restarted, I think a "Oh, guess we forgot to unlock the phone after restarting, haha" and then he could quickly use the code for the initial unlocking, lock the phone, and then show off FaceID. Would have gone much better than the big "Uh oh" he muttered.

He also took quite a big wipe on both sides of his face after the first mishap before trying again.

At this point, those of you saying it didn't fail are really just grasping at straws.

I would say he panicked and whipped out the backup instead. I actually thought this was the worst presentation Apple has done so far under Tim Cook. Everyone seemed distracted probably because of the earlier leaks.

People can go on and argue to no ends. Even if Apple provided a log someone would still won’t believe it.

 

[Gathomblipoob]

Most nerds do not think fast on their feet.

MacRumors.

 

[HEK]

I don't buy that. He was the one that was going to demo it, no way it wouldn't have been set it up for his face.

Ok, but you ever hear of Murphy? Just saying, man makes plans, and god looks down and laughs.
[doublepost=1505364091][/doublepost]

I would say he panicked and whipped out the backup instead. I actually thought this was the worst presentation Apple has done so far under Tim Cook. Everyone seemed distracted probably because of the earlier leaks.

People can go on and argue to no ends. Even if Apple provided a log someone would still won’t believe it.

The real point is who cares if they don't believe. In fact hope they decide not to buy iPhone X on 27 Oct. could give me better chance of getting mine.

 

[zeesix]

We can discount my potential conjecture.

The actual log is now out. Other people looked at that phone before presentation and after second incorrect face it required passcode. When Craig picked it up, it required him to enter passcode. It worked perfectly. Craig became flustered and instead of entering passcode he got flustered, said ho, ho, ho, and went to back up phone, which also worked correctly.

There was no fail of the phone or face ID. Just a demonstration of how human can get flustered and make things appear as a fail.
[doublepost=1505362597][/doublepost]
Flop sweat, he was nervous.

These people are NOT professional presenters. Most nerds do not think fast on their feet. Regardless how rich they get.

Ugh, Craig is an excellent presenter. Yeah he probably could have had a smoother backup but something obviously failed in this case. This was such an important part of the phone X since they weren't able to include TouchID in the bezel-less design. They know when it would lock. They would know that someone setting up and moving the phone may do unintentional wake-ups and failed scans. They would know a restart requires a passcode, etc. It's mildly entertaining reading about all the justifications though.

Sadly, they could have just thrown the trusty TouchID on the back and none of this would have been a big issue since FaceID would have been a nice addition vs. a necessity.

 

[HEK]

MacRumors.

Good thing I am sitting down.

 

[Theophil1971]

One of the pictures in the demonstration shows a swimmer in the pool unlocking her phone...

Good point...

The recent explanation from Apple (via David Pogue) makes sense, too. I really do hope it worked as designed. And that it's capable of working even if there's water on a face.

 

[HEK]

Good point...

The recent explanation from Apple (via David Pogue) makes sense, too. I really do hope it worked as designed. And that it's capable of working even if there's water on a face.

Just not one tear too many.

 

[EM2013]

Yeah your experience is more credible.
Mine ask for password if don’t use it for a few hrs which lines up David Pogue’s theory but that’s not even the truth.

Apple’s log showed that stage people were handling the phone and it triggered Face scanning then failed thus it asked for password.

So you mean to tell me your phone asks for a passcode every morning when you wake up? It only asks for a passcode after about a week not after 5 hours of not being used.

 

[44267547]

Federighi confirms Face ID did not fail.

https://forums.macrumors.com/thread...fail-onstage-during-iphone-x-keynote.2067191/

 

[Gathomblipoob]

So you mean to tell me your phone asks for a passcode every morning when you wake up? It only asks for a passcode after about a week not after 5 hours of not being used.

My backup 5s asks for it a lot more often than that.

 

[Absrnd]

I don't buy that either, they're just saying that to save face.

"That message appears if you don’t use your iphone for 5 hours — Touch ID (and Face ID) tokens are zeroed after five hours in non-use state, and you have to enter passcode to reenable the security feature"

The article lost all credibility reporting that because that's not true. I don't use my phone all day at work, or when I'm asleep for that matter, and I still unlock with Touch ID at the end of the day and in the mornings when I wake up.

Can you upload a video with your iPhone-X showing that it is the same as your older iPhone ?

ohh, wait ....

 

[Bobby Corwen]

I wonder if this is more beneficial for publicity than it is hurting Apple.

 

[alpi123]

It may not be a failure but people will remember it as one.

 

[Bobby Corwen]

It may not be a failure but people will remember it as one.

The people who were gonna buy will have the sense not to look too much into it. This isn't like in the 90s when new tech was often unstable, and there were actual legit problems during those rogue times, there is a whole army designing these now. Obviously its gonna be fine and it will work, especially after the initial updates to create max consistency.

The people who would make a big deal out of this; that old tech world trope - "omg the demo failed, its a clue it a shoddy product" -those people weren't gonna buy it anyway if they are propagating such a plot line; its so outdated as a notion in anything beyond the scope of patronizing Apple fans knowing damn well they will realistically probably deliver like usual.

 

[alpi123]

The people who were gonna buy will have the sense not to look too much into it. This isn't like in the 90s when new tech was often unstable, and there were actual legit problems during those rogue times, there is a whole army designing these now. Obviously its gonna be fine and it will work, especially after the initial updates to create max consistency.

The people who would make a big deal out of this; that old tech world trope - "omg the demo failed, its a clue it a shoddy product" -those people weren't gonna buy it anyway if they are propagating such a plot line; its so outdated as a notion in anything beyond the scope of patronizing Apple fans knowing damn well they will realistically probably deliver like usual.

Yeah, I didn't even think that this was really a fail but most people aren't educated about this stuff and would think it was a fault before actually trying the thing.

 

[KhunJay]

What else can they say? But why allow others to handle these phones if the technology is so sensitive to who's looking at them. Both phones should have been in federighis pocket till it was time to use them. Im not saying that this proves face id doesn't work….but it sure screwed up what was meant to be an aha moment and turned into an anti-climax. Poor showmanship….Jobs would have been livid.

https://finance.yahoo.com/news/really-happened-apples-face-id-fail-onstage-181213050.html

Tonight, I (David Pogue) was able to contact Apple. After examining the logs of the demo iPhone X, they now know exactly what went down. Turns out my first theory in this story was wrong—but my first UPDATE theory above was correct: “People were handling the device for stage demo ahead of time,” says a rep, “and didn’t realize Face ID was trying to authenticate their face. After failing a number of times, because they weren’t Craig, the iPhone did what it was designed to do, which was to require his passcode.” In other words, “Face ID worked as it was designed to.”

 

[dojoman]

So you mean to tell me your phone asks for a passcode every morning when you wake up? It only asks for a passcode after about a week not after 5 hours of not being used.

I can't confirm exactly 5 hours but my iPad does if I don't use it for all day.
[doublepost=1505400665][/doublepost]

Ok, but you ever hear of Murphy? Just saying, man makes plans, and god looks down and laughs.
[doublepost=1505364091][/doublepost]
The real point is who cares if they don't believe. In fact hope they decide not to buy iPhone X on 27 Oct. could give me better chance of getting mine.

Was think the same thing I hope people bail out so I can easily preorder it.

 

[razormaid]

Ok, but you ever hear of Murphy? Just saying, man makes plans, and god looks down and laughs.
[doublepost=1505364091][/doublepost]
The real point is who cares if they don't believe. In fact hope they decide not to buy iPhone X on 27 Oct. could give me better chance of getting mine.

I was thinking the same thing! <LOL>. “Don’t buy it. Please don’t buy it or at least give pause until October 28th that way I’ll get mine first.” <Grin>