Forums comments are often very harsh, in real life I know many Apple Arcade subs and everybody is loving the service myself included.
I did the free trial and could not find a single game I wanted to even try. It was full of cutesy kiddie games that only 8 year olds would be interested in playing.
Compare it with Microsoft's gaming service and Apple Arcade seems like a horrible joke. I'm not a fan of Microsoft, but at least they can get gaming right.