I have a feeling its more usage patterns, these keys don't last long under a gaming load.
A lot of people probably don't report failures, or they don't have the time to get their keyboards fixed. I also hate that Apple always says "A small number" or "a very small number" when they put out a repair program, even though it's not a small number. There's plenty of people that I know who have dealt with butterfly keyboard failures.
I suspect a combination of high heat and hitting the keys hard. May make those metal parts bend in the switch. Might explain multiple failures by same people, none from others.
no idea, but everytime I went to the Apple store to get my 15" mbp to get repaired the apple employees always talked abut how the keyboard issue is one of the most common problems that customers come in with.
Probably because it depends on your perspective...
No, I . have had 7 or 8 new 2018 MBP computers. This current one I have had since Jan. and in May I started to get the dreaded repeat keys, took it in and had a top case replacement repair, then a couple of weeks later the keys were repeating again, took it in and then told mee they would reeplace the impacted keys. Went back today and was told that I would have to wait as theye didn't have the parts in stock for another topcase repair. Again, they are telling me that that they won't use the 2019 topcase as it is a different part number. I asked for a new computer, a 2019 with . the new keyboard and they refused. I . was told to call Apple Customer Support. I came home and wasted 3+ hours talking to two different people all with no solution other than another repair, um bandaid. I have escalated and am supposed to hear back tomorrow, but my hopes are not high. I told them I would be veery happy with another reepair if they will usee thee 2019 topcase/keyboard, or another swap for a 2019.
my 2019 has no issues so far but its too soon to tell. my 2016 was replaced with a 2019 model. the keyboard feels much more solid.
i sent an email to tim cook not expecting anything but received a call a few days after from someone that checks his email. She was a senior advisor and i had her look into replacing my 2016 with a 2019 model. It took her a few days but she agreed to replacing the machine. I finished my 3rd repair and had scheduled a 4th but they swap it before that repair.
I did the same last Oct. for one of my failed computers - I got Austin and they went through all sorts of testing with me and finally sent me a new machine in Jan - This current failing machine, which is number 7 or 8. So unbelievable I think I might be on a hidden cameera show. Anyway, I contacted him again and he has not beeen helpful - I may try again. I am, now, waiting to hear back from Apple and don't expect any resoluttion.
I have no clue why Apple won't simply buy (or write their own) Unshaky and add it to macOS. It would take us much longer to notice.
That ive had 2 motherboard replacement and going in for my second keyboard replacement in less than 6 months. Brought up the 4 repair junk out policy ive had happen in the past with electronics and said that the 2019's came out with an update to the keyboard and that i dont want to keep replacing the machine with a faulty 2017 keyboard that is known for issues. Basically along those lines. I was about to take in the machine for the second repair and had a senior advisor call me because of the email and discussed options after she looked into it more.
