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LOL
The brand new machines with the “new materials” are immediately included in the repair program?

My god...

Is this some sort of weird satire?
Is this The Onion?

What the hell is Apple doing?

I think it is called, we haven't tested it and it probably won't work, but F-it, we are going to release the product anyway and people will buy it regardless :)
 
Me too but good luck getting a hold of one unless someone wants to burn $3,000.
I'm sure we'll see whats new with this keyboard within 2 weeks now
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Did the apple senior advisor get back to you?

I'm going to be on my 5th repair with my 2017 15". I am going to wait though until they redesign the keyboard again, because my boyfriend has the 2018 13" and his as well is beginning to fail at 6 months of use. Which is surprising to me since he said I'm ridiculous for being so OCD about my laptop yet experienced the same issue LOL. I don't feel like getting a new one if I know that it will break in about 6 months and I have to play the repair game.

Right now my space bar doesn't work well, along with my U (I have to hit it a lot harder because its so stiff). My boyfriends delete key is stiff as well and even stuck down! Also I want to note that he doesn't eat near his computer too and babies it since he didn't get AppleCare!

These computers are serious lemons!
she did but hasn't since. This was my second motherboard replacement I need to call her back about issues with my keyboard they didn't fix that when it was out. This would be my second keyboard replacement and 4th major repair(2 motherboards and about to be 2 keyboards).
 
I can't wrap my head around the fact that the "supporters" of the butterfly keyboard are mostly expressing their experiences in terms like "adapted", "gotten used to" etc.

People used to LOVE typing on macs, now we are "adapting".

Totally agree.

I haven’t adapted at all - I’ve fully avoided.
 
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Totally agree.

I haven’t adapted at all - I’ve fully avoided.

I really don't like any of the keyboards that much since the 2008 MBPs but the 2014/2015 are usable. I use an attached mechanical keyboard 90% of the time. I'm a bit surprised that Apple doesn't come up with their own mechanical keyboards. They good ones cost a lot of money and a lot of people will pay up for them.
 
Is there a poll related to the MBP keyword? I have a 3rd gen, bought 2 months ago, so far so good. Wondering if the new keyboard is better somehow and it worth the change under warranty.
 
Is there a poll related to the MBP keyword? I have a 3rd gen, bought 2 months ago, so far so good. Wondering if the new keyboard is better somehow and it worth the change under warranty.
Most likely you will have an issue. Yes it’s worth the change if issues arise. The 4th gen keyboard is interchangeable with the 2019’s according to another source I read
 
Is there a poll related to the MBP keyword? I have a 3rd gen, bought 2 months ago, so far so good. Wondering if the new keyboard is better somehow and it worth the change under warranty.

The third-gen change was to protect against dust but that didn't seem to be a real problem. Some review site will have to get one and take apart the keyboard and one of the keys to see the difference in materials and/or thickness.
 
Does anyone know if you submit a late 2016 MacBook Pro in for repairs if they replace it with a quieter, GEN 3 Keyboard or if you simply get the GEN 1 keyboard? Thanks
 
My third keyboard has now broken - definitely heat related. When it’s cold, it’s fine. When it heats up, space bar stops popping back up on the right hand side.
[doublepost=1558603105][/doublepost]If the 2019 keyboard fixes it, at least that means one repair for 2018 owners and you should be sorted.

2016/17 owners are SOL though.
 
So in terms of objective information, since 2016 our company have been using a variety of MacBooks, MacBook Pros and I picked up a new Air last year. I think the numbers are 2 * Macbook 12", 2 * 2016 MBP (13"), 2 * 2017 MBP (15") & 2 * 2018 MBP (13").

The team have access to a few iMacs as well for the heavy lifting tasks, but the machines themselves are used in offices and also outdoors - properly outdoors in forests, on hills etc supporting our events. We don't have any sort of keyboard protection on them.

Out of those MacBooks and MBPs, we've had zero keyboard failures.

My 2018 MacBook Air suffered within a few months - not double presses or failed keys, but a few of the keys on the left hand side lost enough travel that it was easily noticeable, but didn't affect use.

Just thought I'd share that. I'm still not a massive fan of the keyboard and there's clearly an issue with the materials used, but like others have said, I don't think its all primarily down to dust (if it was, ours would all be borked) and I'd love to see the stats from Apple on failures.
 
So in terms of objective information, since 2016 our company have been using a variety of MacBooks, MacBook Pros and I picked up a new Air last year. I think the numbers are 2 * Macbook 12", 2 * 2016 MBP (13"), 2 * 2017 MBP (15") & 2 * 2018 MBP (13").

The team have access to a few iMacs as well for the heavy lifting tasks, but the machines themselves are used in offices and also outdoors - properly outdoors in forests, on hills etc supporting our events. We don't have any sort of keyboard protection on them.

Out of those MacBooks and MBPs, we've had zero keyboard failures.

My 2018 MacBook Air suffered within a few months - not double presses or failed keys, but a few of the keys on the left hand side lost enough travel that it was easily noticeable, but didn't affect use.

Just thought I'd share that. I'm still not a massive fan of the keyboard and there's clearly an issue with the materials used, but like others have said, I don't think its all primarily down to dust (if it was, ours would all be borked) and I'd love to see the stats from Apple on failures.

Do the MacBooks get used for any heavy lifting?

My experience seems to put this down to heat (heat related metal fatigue/deformation perhaps). Given I've had a failure after 2 weeks, I also agree this is not down to dust/dirt ingress (this one hasn't really had a chance to get any dust in - but it does get bloody hot when compiling software).

Been testing mine this morning before I take it in later today, and there's a clear correlation - the hotter the machine is, the worse the problem is.
 
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Do the MacBooks get used for any heavy lifting?

My experience seems to put this down to heat (heat related metal fatigue/deformation perhaps). Given I've had a failure after 2 weeks, I also agree this is down to dust/dirt ingress (this one hasn't really had a chance to get any dust in - but it does get bloody hot when compiling software).

Been testing mine this morning before I take it in later today, and there's a clear correlation - the hotter the machine is, the worse the problem is.

Yes they do, but it doesn't make up the bulk of their work. So I think it absolutely backs up the theory that heat plays a factor, along with the tolerances in the materials used.
 
Does anyone know if you submit a late 2016 MacBook Pro in for repairs if they replace it with a quieter, GEN 3 Keyboard or if you simply get the GEN 1 keyboard? Thanks
I don't believe you'll get the gen 3 or gen 4, you'll get the same keyboard
 
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