iPhone X Green line down side of iPhone X screen

Discussion in 'iPhone' started by tmiles81, Nov 3, 2017.

  1. ACST Suspended

    Joined:
    Sep 5, 2016
    #26
    Even without the time and amount of phones that will always happen. No production process is perfect even with all the checks.
     
  2. FrankySavvy macrumors 65816

    Joined:
    Mar 4, 2010
    Location:
    Long Island, NY
    #27
    Bring it in to the Apple Store, Exchange, no questions asked.
     
  3. SamwellG macrumors member

    Joined:
    Sep 18, 2013
    #28

    Refurbished item. Its not what I paid for, I paid for a brand new iPhone in box. If said product is defective, I have to now settle for a refurbished iPhone? no.....thanks
     
  4. BoxerGT2.5 macrumors 68000

    BoxerGT2.5

    Joined:
    Jun 4, 2008
    #29
    It hasn't been out more than 4hrs, they haven't had any phones to refurbish yet.
     
  5. SamwellG macrumors member

    Joined:
    Sep 18, 2013
    #30

    Refurbished is anything not in a fresh white box from China....

    Theres brand new in box and refurbished.
     
  6. tmiles81 thread starter macrumors member

    Joined:
    Sep 13, 2011
    Location:
    Melbourne, Australia
    #31
    Thanks everyone for the sympathy in this matter. Many have said to head to Apple and all will be sorted. I am definitely doing that. If the problem didn’t present itself right before midnight local time I’d have been at my local store already. As it is now, a few minutes before 7am, I’ll get ready to head there for opening at 9am.

    Will post back here how it all goes!
     
  7. justperry macrumors G3

    justperry

    Joined:
    Aug 10, 2007
    Location:
    In the core of a black hole.
    #32

    Hope they give you a MBP for this mayor inconvenience, good luck.
     
  8. Rum_Becker macrumors regular

    Joined:
    Sep 1, 2017
    Location:
    Canada
    #33

    Line-Gate should be reserved for when the iPhone box is empty and is filled with cocaine instead.
     
  9. tmiles81 thread starter macrumors member

    Joined:
    Sep 13, 2011
    Location:
    Melbourne, Australia
    #34
    Apple store replaced the bad unit with a fresh one.
    The genius had not seen this occur before (obviously since so new) and another guy said this is their first faulty unit of an iPhone X!
    Unfortunately this meant no go on a free case or anything but so be it!

    Great service from the team as well for what is my first Apple product issue!
     
  10. benvolio1979 macrumors newbie

    Joined:
    Nov 4, 2017
    #35
    ME TOO same thing happened and only day1
     
  11. tmiles81 thread starter macrumors member

    Joined:
    Sep 13, 2011
    Location:
    Melbourne, Australia
    #36
    Oh no! Can I ask if it looks almost identical to my picture?
    Did it happen while you were using the phone?
    Apple were fantastic about it when I took it in so fear not!
     
  12. Carac macrumors regular

    Joined:
    Apr 21, 2015
    #37
    Me too, now I have to make a 2 hour drive to the Apple Store on a Sunday.
     

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  13. Carac macrumors regular

    Joined:
    Apr 21, 2015
    #39
    Besides the point that the X and 8 have IP67 water resistance, no it has not been in contact with water. Was just using it at my desk when the bright green line showed up on the right side.
     
  14. AndrewR23 macrumors 68040

    Joined:
    Jun 24, 2010
    #40
    there were 2 phones on display at the apple store that had this line on it. the apple guys said they will be replaced monday with new ones
     
  15. macfacts macrumors 68030

    macfacts

    Joined:
    Oct 7, 2012
    Location:
    Cybertron
    #41
    Did it happen over time or was it like that out of the box?
     
  16. Reno Raines macrumors 65816

    Joined:
    Jul 19, 2015
    #42

    Glad it worked out for you. My 8 had a screen defect on launch day and I got a new one right away to replace it.
     
  17. Carac macrumors regular

    Joined:
    Apr 21, 2015
    #43
    I'd been using mine since about lunch on Friday, so it happened after a little more than 24 hours.
     
  18. Dvance600 macrumors newbie

    Dvance600

    Joined:
    Nov 4, 2017
    #44
    --- Post Merged, Nov 4, 2017 ---
    I had the same issue! Went to the nearest apple store (1 1/2 hours away) and replaced it. Was the last unit they had! Lol
     
  19. benvolio1979 macrumors newbie

    Joined:
    Nov 4, 2017
    #45
    C09AF68F-C38B-45D5-A6E0-7112E8D2FD78.jpeg A5B3DA6C-EE6C-4334-806F-287C833F6CBF.jpeg
    Excactly like your picture! But get this, before I get to the Apple store I decide to go ahead and use it, set it on a wireless charger a friend has to try it out and the line went away. So will see what they say
     
  20. hipnetic macrumors 6502a

    Joined:
    Oct 5, 2010
    #46
    I wonder if it might be a software bug. If anyone else experiences this, try rebooting to see if it goes away. If not, try a hard reset. Be sure to report back.
     
  21. Mathias Denichi macrumors 6502

    Mathias Denichi

    Joined:
    Jun 21, 2013
    #47
    Everybody Hurts
     
  22. Carac macrumors regular

    Joined:
    Apr 21, 2015
    #48
    Hard reboot had no effect, it’s there whenever the screen has power.
     
  23. Carac macrumors regular

    Joined:
    Apr 21, 2015
    #49
    Supposed to have a replacement by Tuesday.
     
  24. Newtons Apple Suspended

    Newtons Apple

    Joined:
    Mar 12, 2014
    Location:
    Jacksonville, Florida
    #50
    Back it up before you go and take your receipt and everything that came with it. Tell them you want a new phone.
     

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