Green line down side of iPhone X screen

Discussion in 'iPhone' started by tmiles81, Nov 3, 2017.

  1. tmiles81 thread starter macrumors member

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    Sep 13, 2011
    Location:
    Melbourne, Australia
    #51
    Do report back on anything of interest.
     
  2. NovemberWhiskey macrumors 68030

    NovemberWhiskey

    Joined:
    May 18, 2009
    #52
    I've seen this on Samsung TVs. not yet on my X. You can call Apple if the store is too far. You'll get a replacement.
     
  3. Bswartz95 macrumors 6502

    Bswartz95

    Joined:
    Feb 3, 2011
    Location:
    Columbus, OH
    #53
    I get a horizontal green line above all my pictures in Tweetbot. I don’t have a green line anywhere else, so I assume this is an app specific problem. Weird that it’s also green though. Anyone else use Tweetbot?
     

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  4. mcdj macrumors G3

    mcdj

    Joined:
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    Location:
    NYC
    #54
    Zero difference.
     
  5. sep23, Nov 5, 2017
    Last edited: Nov 5, 2017

    sep23 macrumors newbie

    Joined:
    Mar 16, 2010
    #55
    DN0zILdUEAAfa-a.jpg
    I had the same thing on day 2 with my new iPhone X. Same bright green vertical line of pixels down the right side of the screen. See below. Rebooting, Power cycling nor a full wipe/restore helped. Same green line. Seems to be a hardware problem!
    Tried to get a same day appt. at local Apple Store Genius but none available for 3 days. I called Apple Support and they were VERY interested in my problem. He immediately called the manager at my Apple Store and I was told that I could bring the phone in immediately without an appt. Seems they are very concerned about this problem as I was instantly greeted by a genius who swapped out my phone with, supposedly, the last remaining version of my iPhone X (256GB Space Gray). They took great care of me and I was out of there within 30 mins - the store was extremely busy too!!! Thanks Apple!

    DN0zILdUEAAfa-a.jpg
     
  6. tmiles81 thread starter macrumors member

    Joined:
    Sep 13, 2011
    Location:
    Melbourne, Australia
    #56
    Yeah i dare say Apple will be intrigued in this considering its happened to several devices already so soon (ok i admit its not a rampant issue, but still...)
    Those who have the problem on their devices, do you/we all have the same model? Mine is a 256gb SG.
     
  7. jettech macrumors newbie

    Joined:
    Nov 5, 2017
    #57
    Encountered the green line today while on a FaceTime call. Purchased on Friday at Apple Store. 256gb Silver model. Took it to the Apple store today and they were talking about swapping out the screen. I said no way I will return it and get an 8+...as I was waiting I asked if they had any X’s in stock, the said no, only online customer orders were being filled. As I was processing the return, another Apple rep came by and said we are not letting you leave without a new X and new replacement phone was brought out. I assume they gave me someone’s online order. They also gave me a new Belkin screen protector and a case of my choice for my troubles. Overall came out ok considering but no way was I going to swap out a screen on a 2 day old phone...hopefully this isn’t systemic and the new X has no further issue.
     
  8. tmiles81 thread starter macrumors member

    Joined:
    Sep 13, 2011
    Location:
    Melbourne, Australia
    #58

    This was the right move by Apple! Shame it took another rep to do this...
    I'm really hoping that my new phone doesn't have that same issue, or any issue for that matter!
    Lets hope we see less of these issues moving forward, no one should have to witness what we have on their new iphone X's.
     
  9. macfacts macrumors 68020

    macfacts

    Joined:
    Oct 7, 2012
    Location:
    Cybertron
    #59
    It would be cool if this green line on the side was for battery life indicator.
     
  10. tmiles81 thread starter macrumors member

    Joined:
    Sep 13, 2011
    Location:
    Melbourne, Australia
    #60
    In theory this could work, but not this green and not the brightness it emits.
    It's a horrible thing to see when trying to use the phone - i was lucky in that i only had to put up with it for a few hours before Apple replaced it.

    Your suggestion, but with a very subtle white perhaps could look cool in future?
     
  11. sep23 macrumors newbie

    Joined:
    Mar 16, 2010
    #61
    Yes, mine was a 256gb Space gray model for ATT...
    Thanks,
    Scott
     
  12. WhiteHawk macrumors regular

    Joined:
    Feb 16, 2008
    #62
    OLED's seem more prone to this problem, guy in work's Samsung had similar, seems like if one pixel is defective it can have a chain reaction.
     
  13. Carac macrumors regular

    Joined:
    Apr 21, 2015
    #63
    Also, the color is now off/washed out. The contrast is also way off as well.
     
  14. Jayklew macrumors newbie

    Joined:
    Nov 5, 2017
    #64
    I am having the exact same issue here in the US. Just happened suddenly. Won’t go away with a reset or power off/on.
     
  15. Andyymontenegro macrumors newbie

    Andyymontenegro

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    Nov 6, 2017
    #65
    I just got the same green line on my X I’ve had since Friday. No drops or anything
     
  16. deuxani macrumors 6502

    deuxani

    Joined:
    Sep 2, 2010
    #66
    This doesn't sound good. Especially because it's not an "out of the box" hardware issue, but something that can just miraculously show up.

    By the way, I don't know if it has anything to do with it, but all screenshots posted here seem to be phones with black or dark wallpapers....
     
  17. hipnetic macrumors 6502a

    Joined:
    Oct 5, 2010
    #67
    Agree. I'm probably going to hold off on a purchase because of this, and as a stockholder I'm concerned about the potential impact to the stock value as well.
     
  18. sm2teach macrumors newbie

    Joined:
    Jul 25, 2008
    Location:
    Texas
    #68
    Me too. Unfortunately the closest Apple store is 2 hours away. I’ll be calling Apple support in a bit.
     

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  19. newtim777 macrumors newbie

    Joined:
    Nov 6, 2017
    #69
    I've been having a similar issue, but with some differences. First, the line appears on the centre-left side of the screen (see pics). Also, it's intermittent. If I lock the screen it goes away, but it happened three times in the course of three hours yesterday. It has started in different apps and doesn't go away by exiting an app.

    Needless to say, I'll be taking my phone in today and won't accept anything beyond a completely new replacement.

    aaaa.JPG aaaa2.JPG
     
  20. sm2teach macrumors newbie

    Joined:
    Jul 25, 2008
    Location:
    Texas
    #70
    I took my picture with a dark background because it shows up better in the picture but it is there on a white background as well. Just not as noticeable.
    --- Post Merged, Nov 6, 2017 ---
    256gb Silver
     
  21. justperry macrumors 604

    justperry

    Joined:
    Aug 10, 2007
    Location:
    In the core of a black hole.
    #71
    might be a software issue, hopefully it is so an update will fix it, on the other hand it looks like a hardware issue like the display driver, we will find out soon enough.
     
  22. Gregjwalk27 macrumors newbie

    Gregjwalk27

    Joined:
    Nov 6, 2017
    #72
    Yes I have the exact same line on mine. I live in Maui with no Apple Store but am traveling to Ca this week and have an appointment at the Apple store. Hopefully they will have a replacement phone in stock because this is an obvious defect
     
  23. mjcxp macrumors regular

    Joined:
    Jul 12, 2008
    #73
    This is a bit concerning that the lines just randomly appear. I wouldn’t be as worried if the lines were there out of the box. I wonder if there is some underlying issue causing this.
     
  24. Gregjwalk27 macrumors newbie

    Gregjwalk27

    Joined:
    Nov 6, 2017
    #74
    No mine is a 64 GB
     
  25. sm2teach macrumors newbie

    Joined:
    Jul 25, 2008
    Location:
    Texas
    #75
    I spent two hours on the phone with Apple Support and they determined it is hardware. A new one is on its way.
     

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