Having problems with iCloud photos downloading VERY slowly and making duplicates?

ToddJ

macrumors 6502
Original poster
May 23, 2008
456
13
I am having a lot of problems with my iCloud library when I edit photos or share photos ...it takes forever to download from the cloud (it keeps saying ‘Preparing...” and the circle (that indicates the download progress) barely moves. Also, when I use the ‘share sheet’ it takes forever for it to download the photo to share it.....at first I thought it was a problem with my WiFi at home but it seems to do this everywhere…Also, when i try to edit these photos that are slow to download, for some reason, duplicates show up…the duplicates usually are lower resolution and if the original photo is a Live photo, the duplicate is usually not a Live photo
 

ToddJ

macrumors 6502
Original poster
May 23, 2008
456
13
Also, my internet seems to be fine (55 mbps)...however, i have a LOT of photos (over 100,000)
 
Last edited:

TheSkywalker77

Contributor
Sep 9, 2017
2,275
1,587
Are you trying to download these one at a time? If you try to do them all at once it can take very long. Also if your phone has enough storage you might want to disable iCloud Photo Library.
 

ToddJ

macrumors 6502
Original poster
May 23, 2008
456
13
Are you trying to download these one at a time? If you try to do them all at once it can take very long. Also if your phone has enough storage you might want to disable iCloud Photo Library.
I was just downloading them one at a time...
 

drmacnut

macrumors member
Mar 7, 2005
49
8
Hawaii
Has anyone else had this problem?
Yes! All the darn time. I also cannot understand why single photos that one selects to share (via an iMessage for example) just sit on the “preparing” sheet waiting ... even with high broadband connections. It’s ridiculous to be honest.
 
  • Like
Reactions: andrewr2123

JDPZ

macrumors newbie
Jul 10, 2018
4
2
I am having a lot of problems with my iCloud library when I edit photos or share photos ...it takes forever to download from the cloud (it keeps saying ‘Preparing...” and the circle (that indicates the download progress) barely moves. Also, when I use the ‘share sheet’ it takes forever for it to download the photo to share it.....at first I thought it was a problem with my WiFi at home but it seems to do this everywhere…Also, when i try to edit these photos that are slow to download, for some reason, duplicates show up…the duplicates usually are lower resolution and if the original photo is a Live photo, the duplicate is usually not a Live photo
I have a similar problem but with videos stored in the iCloud library: download time takes forever and some videos simply cannot be watched. I’m thinking in storing my library in an external hard drive to solve this issue....cannot understand why Apple won’t allow streaming videos stored in iCloud
 
Last edited:
  • Like
Reactions: IvanMarez

Jdrake90

macrumors newbie
Oct 29, 2018
1
1
I have a similar problem but with videos stored in the iCloud library: download time takes forever and some videos simply cannot be watched. I’m thinking in storing my library in an external hard drive to solve this issue....cannot understand why Apple won’t allow streaming videos stored in iCloud
I've had this problem with iCloud FOR YEARS. Any time I want to show family members old videos of photos I have taken it's a tedious struggle to get iCloud to consistently download photos and videos without completely freezing and stopping altogether. Doesn't matter that I have completely acceptably fast WiFi/internet access. It's like the whole world runs on 55mbps and iCloud operates like it's run out of a 56k modem.

In contrast, Google Photos is lightening fast. But I still use iCloud because I really want to believe that this system can work.
 
  • Like
Reactions: andrewr2123

JDPZ

macrumors newbie
Jul 10, 2018
4
2
I've had this problem with iCloud FOR YEARS. Any time I want to show family members old videos of photos I have taken it's a tedious struggle to get iCloud to consistently download photos and videos without completely freezing and stopping altogether. Doesn't matter that I have completely acceptably fast WiFi/internet access. It's like the whole world runs on 55mbps and iCloud operates like it's run out of a 56k modem.

In contrast, Google Photos is lightening fast. But I still use iCloud because I really want to believe that this system can work.
[doublepost=1540898064][/doublepost]How does Google Photos interact with the Mac Photo app?
 

luezuve

macrumors newbie
Jan 16, 2010
1
0
I'll just add some fuel to the fire. I have Windows 10. I right-click on the icloud taskbar icon, then click download photos. Gives me a polite message saying I have a large amount of information so it might take a while. It starts downloading about 2500 files. I only have 200GB of icloud space and 90GB of that is free AND it's shared with my family. So I figure there's no way it's more than 10-20gb of photos/videos of mine.

Been over 24 hours and I still have 1557 items to download, not even half done.

I have a 300mbps connection. I downloaded a 16GB Microsoft Virtualization session for VMWare in about 4 or 5 minutes. 10-20gb, even slowly should take 30 minutes at the most. Looking like 48 hours plus.

The whole icloud photo system is a stink bomb. No permanent backup. Slow downloads. I guess I really pay apple for icloud storage so I can backup my devices but it sure is annoying for photos.

Google photos is a good option, photos are free, but you have to pay for video space. I'm already paying Apple, I'd have to pay Google too.

Is it really too much to want to download my icloud photos to my computer in a timely fashion? These are jpg and mov files. Not full length blu-ray movies.

I guess the bottom line is that I have one question for Apple: "Huh?"

Oh, and don't get me started about using icloud with a VPN.
 

JDPZ

macrumors newbie
Jul 10, 2018
4
2
Is there anyway to use Onedrive with the Mac Photo library? And what about Bropbox?

I'll just add some fuel to the fire. I have Windows 10. I right-click on the icloud taskbar icon, then click download photos. Gives me a polite message saying I have a large amount of information so it might take a while. It starts downloading about 2500 files. I only have 200GB of icloud space and 90GB of that is free AND it's shared with my family. So I figure there's no way it's more than 10-20gb of photos/videos of mine.

Been over 24 hours and I still have 1557 items to download, not even half done.

I have a 300mbps connection. I downloaded a 16GB Microsoft Virtualization session for VMWare in about 4 or 5 minutes. 10-20gb, even slowly should take 30 minutes at the most. Looking like 48 hours plus.

The whole icloud photo system is a stink bomb. No permanent backup. Slow downloads. I guess I really pay apple for icloud storage so I can backup my devices but it sure is annoying for photos.

Google photos is a good option, photos are free, but you have to pay for video space. I'm already paying Apple, I'd have to pay Google too.

Is it really too much to want to download my icloud photos to my computer in a timely fashion? These are jpg and mov files. Not full length blu-ray movies.

I guess the bottom line is that I have one question for Apple: "Huh?"

Oh, and don't get me started about using icloud with a VPN.
 

nieldv

macrumors newbie
Feb 14, 2019
1
0
I was using Google Photos until recently, which worked really well, but I decided to move over to iCloud so that everything's in one place. What a mistake, thumbnails are there but if I try to open any of them my phone freezes. I have around 28gb worth of photos, I really can't believe that that's a lot. It's a new iPhone XS as well
 

andrewr2123

macrumors member
Jan 12, 2009
74
42
I've been having this issue for 2+ years as well.

I just sent the feedback below to Apple, and I would suggest everyone else do the same so they can maybe fix the issue!

"Hello,

I have been using iCloud Photos for about three years now and STILL have been having an issue of individual photos "preparing" or downloading when I try to show the full resolution version or send the picture through iMessage. Whether I have lightning fast wifi or LTE, I always always always have this issue. It seems especially apparent on older photos (the older the photo, the longer it takes).

Can you PLEASE fix this bug so photos load much quicker, similar to Google Photos? Google Photos take no more than 2-3 seconds to fully load a photo, but the iCloud Photos on my iPhone can sometimes take over 5 minutes and STILL NOT LOAD the photo... It's very annoying.

It would also be a great feature to be able to have "starred" or "favorite" pictures or albums that remain downloaded."
 

andrewket

macrumors regular
Dec 14, 2012
132
10
I’ve been having this problem for at least year. I’ve got about 150k photos and 7k videos. The system was clearly not designed to handle this number. Not only is it sometimes slow for download images when trying to attach, it can timeout causing the app to crash. I don’t think I have a choice but to go to google photos or amazon. I’ve had not the best experience with Google’s uploaded app on a Mac. Amazon’s ripped through everything pretty quick. My library is on SSD raid0 snd I’ve got a reasonably fast Internet connection. Any delay is being of their app or purposely rate limiting.

This issue is beyond frustrating.
 
  • Like
Reactions: andrewr2123
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.