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Heart rate updates after 1.01

Pagemakers said:
That's interesting. Is my understanding that the health app does not allow heart rate data to read by 3rd party apps.

Is the app for jail broken devices?
Click to expand...

No, I don't think that is true. The app is available in the app store, just doesn't read HR yet. The new version, is supposed by released in early June. There are other apps in the app store that read heart rate from the Health app (such as Health Data Display), but it is usually just summarized by hour, etc.

The developer was actively seeking beta testers, see last post in this thread:

https://discussions.apple.com/thread/7053459
 
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stoomc said:
One of the posts above states they are also having issues with steps not being counted... is anyone else having issues with their steps not being counted, or is it only the HR side of things?

2nd thing to note: to the guys that are showing multiple readings per minute, were you on the HR glance at that time?
Click to expand...

my steps are being counted as usual. I use a fitbit one, and while it isn't as accurate as the Fitbit, it seems pretty consistent. The HR on the other hand, the AW is just all over the place.
 
Bob190 said:
No, I don't think that is true. The app is available in the app store, just doesn't read HR yet. The new version, is supposed by released in early June. There are other apps in the app store that read heart rate from the Health app (such as Health Data Display), but it is usually just summarized by hour, etc.
Click to expand...

Can you give me an example?

I use an app called cyclemeter and it can read data from the heart app but not heart rate. When I reported it to them as a bug they said it's not a bug, Apple do not allow heart rate data to be read by 3rd party apps.

Their web page details it here.... http://abvio.com/question/can-i-record-heart-rate-with-apple-watch/
 
alexcue said:
my steps are being counted as usual. I use a fitbit one, and while it isn't as accurate as the Fitbit, it seems pretty consistent. The HR on the other hand, the AW is just all over the place.
Click to expand...

When you say not as accurate as the Fitbit, which way is it going, over counting or under counting steps?

I had a Fitbit charge and it always overcounted, which I didnt like.
The iPhone was more accurate than the Fitbit.
 
stoomc said:
When you say not as accurate as the Fitbit, which way is it going, over counting or under counting steps?

I had a Fitbit charge and it always overcounted, which I didnt like.
The iPhone was more accurate than the Fitbit.
Click to expand...

undercounting... The Fitbit is on me 24/7 (except in shower when it charges). I trust it much more than the AW. The only time its ever really off on the count is when i ride the motorcycle and the reason is obvious. Too much vibration.

The iPhone was never as accurate but then again it isn't on me 24/7 either.
 
Bob190 said:
No, I don't think that is true. The app is available in the app store, just doesn't read HR yet. The new version, is supposed by released in early June. There are other apps in the app store that read heart rate from the Health app (such as Health Data Display), but it is usually just summarized by hour, etc.

The developer was actively seeking beta testers, see last post in this thread:

https://discussions.apple.com/thread/7053459
Click to expand...

I don't think Apple will approve their app...


http://www.macobserver.com/tmo/article/apple-watch-apps-cant-track-heart-rate-and-its-all-healthkits-fault
 
alexcue said:
undercounting... The Fitbit is on me 24/7 (except in shower when it charges). I trust it much more than the AW. The only time its ever really off on the count is when i ride the motorcycle and the reason is obvious. Too much vibration.

The iPhone was never as accurate but then again it isn't on me 24/7 either.
Click to expand...

Well as I say, I had the exact opposite problem. The Fitbit was overcounting far too much that it done my head in.
Even going in the car the sensitivity was far too much. It would count 1500+ steps for a 40 minute journey every day... and it wasnt a particularly bumpy road.
The iPhone 6 plus was spot on.

I'm glad to hear the AW is undercounting rather than over though.
 
Bob190 said:
No, I don't think that is true. The app is available in the app store, just doesn't read HR yet. The new version, is supposed by released in early June. There are other apps in the app store that read heart rate from the Health app (such as Health Data Display), but it is usually just summarized by hour, etc.

The developer was actively seeking beta testers, see last post in this thread:

https://discussions.apple.com/thread/7053459
Click to expand...

If you read the post on your link the developer states that Apple don't currently allow 3rd party apps to read heart data.
 
Pagemakers said:
If you read the post on your link the developer states that Apple don't currently allow 3rd party apps to read heart data.
Click to expand...

I am beta testing this app right now. Apple does not allow reading 'live' (or during the workout) heart rate data.

The app does show a heart rate graph of completed apple watch workouts.

Of course Apple could decide not to give final approval to the app but they did approve it for beta testing. Again it is graphing HR after the workout, not live.
 
Pagemakers said:
If you read the post on your link the developer states that Apple don't currently allow 3rd party apps to read heart data.
Click to expand...

Incorrect ... it is only live heart rate data from the AW. This is data that is read after workout is sycned to the Health app.

As I stated in my earlier post, there is at least one other app (Health Data Display) that reads heart rate from the Health app after it is synced from the watch.

Such a restriction would be silly anyway if it did exist. Why would Apple prevent me from viewing / displaying my own HR data anyway. You can go to any of the popular training apps like Strava or Garmin Connect and see HR graphs from users to your heart content.
 
Pagemakers said:
Ok. I hope Apple allow live heart rate data to be read by 3rd parties. The health app itself is terrible.
Click to expand...

Me too. No argument from me on the utter uselessness of the health app to display data in a way the user would like to see it.
 
tivoboy said:
Is it Health Dash? they SAY at least that HR data is "coming" I wonder if they can get away with taking 1.99$ while saying that HR data is coming if it won't. they could get stuck with some refunds possibly.

It seems like a pretty decent app at this point though.
Click to expand...


Again ... there is no restriction against reading HR data from the Health app. It is live HR data from the AW that Apple is being heavy handed about.

The whole 3rd party apps can't read live HR from the AW, is just silly if you think about it. I can go buy any off the shelf bluetooth chest strap or optical wrist monitor and have my iPhone view and record live HR readings with a myriad of 3rd party apps and then have them write that data to the Health app. What makes the AW any different.
 
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I spoke to Apple today to raise this with them, I went through the normal on and off routine. Unpaired and paired. Still not working. They offered me a replacement several times (I almost decided to go for it) I advised them this wasn't a problem with hardware, the update had a 'bug' and that MANY people are also experiencing this exact same issue since the update. The advisor said he was going to raise this with the engineers and they'll have to look into this and will release an update should that be required. SO anyone who is having this problem needs to contact Apple about it, the more people that raise it with them the more reports go to the engineers the quicker we get a new update and one of the strongest features will work again.
 
Is there *anyone* with the 1.0.1 update that ISN'T seeing this problem?

Up until last Friday, I was using a stainless steel (w/ milanese loop) watch. When it was on the original firmware, the heart rate monitor was working as documented/expected. When I installed 1.0.1, I observed the same thing that everyone else here has reported.

I just took delivery on a space-black watch (the one I'm keeping, giving the other watch to someone as a gift). I restored my backup onto it and interestingly/fortuitously enough the firmware is still pegged at 1.0 and it is working great. Heart rates are being recorded automatically at 10-minute intervals.

As of now, I'm holding off on updating but I would like to know if there's anyone at all that has taken the update and hasn't run into the problem? I've seen some people being offered new watches, but this simply does not appear to be a hardware issue.
 
Lotabob said:
I spoke to Apple today to raise this with them, I went through the normal on and off routine. Unpaired and paired. Still not working. They offered me a replacement several times (I almost decided to go for it) I advised them this wasn't a problem with hardware, the update had a 'bug' and that MANY people are also experiencing this exact same issue since the update. The advisor said he was going to raise this with the engineers and they'll have to look into this and will release an update should that be required. SO anyone who is having this problem needs to contact Apple about it, the more people that raise it with them the more reports go to the engineers the quicker we get a new update and one of the strongest features will work again.
Click to expand...

I agree with what you are saying, but why doesn't the left hand no what the right is doing?

I mean, when the splash of media reports came out about the HRM not working on tattooed wrists, Apple wasted no time in responding. This affects many, many, many more users.

I am sorry, but it is inconceivable that Apple doesn't know that there is a problem with the HRM since the 1.0.1. release. There were many reports on the Apple and Tech blogs about it, there own user forum as a 10 page thread about it, and many including myself (multiple times) have sent feedback via the Apple Watch Feedback link.

Can't we just get a "We know about the issue and are working diligently to get if fixed".
 
robsonrjs said:
I went for a outdoor run today and I had the heart rate measurer lost for a couple of times, not being consistent, sometimes it went 1 minute without updates

Does anybody has the same issue?
Click to expand...

I do. I'm experiencing this, and the other issues described in this thread. I'm also experiencing notification issues with messages that were not present in 1.0.

Patiently awaiting the next update.
 
Lotabob said:
I spoke to Apple today to raise this with them, I went through the normal on and off routine. Unpaired and paired. Still not working. They offered me a replacement several times (I almost decided to go for it) I advised them this wasn't a problem with hardware, the update had a 'bug' and that MANY people are also experiencing this exact same issue since the update. The advisor said he was going to raise this with the engineers and they'll have to look into this and will release an update should that be required. SO anyone who is having this problem needs to contact Apple about it, the more people that raise it with them the more reports go to the engineers the quicker we get a new update and one of the strongest features will work again.
Click to expand...

I'm really surprised they're offering replacements for a problem that is so obviously software related. It suggests a lack of communication between Cupertino (who absolutely MUST be aware of the problem) and Apple Support. As you have, I'm tempted to call up and report the problem but I'm not sure it'll do any good and will just be a waste of time. Fingers crossed we'll get a patch soon.
 
I just finished a particularly useless chat with Apple about this issue. Like others, I am seeing inconsistent heart rate recording including a gap from about 9:30 this morning to about 1:30 this afternoon (and I was wearing the watch all that time). I am also seeing inconsistent recording during exercise. Plus, several times during my workout I saw the "measuring" notice in place of a heart rate reading and the watch seemed to get stuck for a minute or so during that time.

I spoke with support via chat and was fairly quickly transferred to a "senior advisor" for assistance. I sent screen shots of the issues with the heart rate recording. I also send diagnostic data from my iPhone. The end result: some apps such as Things, Mail, and Springboard are reporting low memory so you need to wipe your phone out and start over.

Um... no.

He ultimately said that my data was being sent to engineering for investigation. We'll see.

...and just as I finished typing this post, I got an email/advertisement from Garmin. Perfect timing.
 
Update from Apple

The OP on the Apple support forum related to this exact HR issue got a call today from Tim Cook's office. See below for the post:

https://discussions.apple.com/thread/7050353?start=120&tstart=0
"Jcannonb
May 26, 2015 11:54 AM
Re: After the Apple Watch 1.0.1 Update, Heart Rate stopped working...
in response to Jcannonb
I just got a call from Tim Cook's office. Needless to say they are now investigating the issue and are looking to fix it."
 
ReardenMetal said:
The OP on the Apple support forum related to this exact HR issue got a call today from Tim Cook's office. See below for the post:

https://discussions.apple.com/thread/7050353?start=120&tstart=0
"Jcannonb
May 26, 2015 11:54 AM
Re: After the Apple Watch 1.0.1 Update, Heart Rate stopped working...
in response to Jcannonb
I just got a call from Tim Cook's office. Needless to say they are now investigating the issue and are looking to fix it."
Click to expand...

Good to hear. I guess we sit tight for a fix!

It's actually quite reassuring to know that major issues actually get noticed by the people in charge.
 
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