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If I may make a suggestion to any posters who talk about the supposed accuracy of the watch for steps or heart rate compared to other devices. Almost every time they make statements about how the watch doesn't match their Fitbit (or whatever) device and it is presented as if the Apple Watch is the one that is off.

My point is, nothing in most of these posts establishes which device is the most accurate. The posters may have made various tests to know, but the info in their posts do not give that information so it kinda sounds like an assumption that the device they had before is "right" and thus any difference in the watch means the watch is wrong.

I had one of the Fitbits for steps and I ran some tests where I'd count the number of steps myself - typically around 1000 - and then I'd look at the fitbit results and they were always off. Might have been "close enough", but it was off more than I expected. When I checked (just once though) the watch, I got a more accurate number.

I checked the HR against both a separate app on the phone and also a separate device for checking blood pressure and HR. The watch was always within 1 bpm. I have seen problems with the HR on the watch though. Most commonly I'll manually check the HR and sometimes, when it shows the rate for "x minutes ago", it will seem higher than I expect - and when the manual result comes in, it is always what I expect. Also occasionally see spikes (always high) at other times. Usually not, but often enough that it does bug me.

Anyway, if people would tell us how they know their other device is more accurate, the posts would have more meaning. Even a HR strap, which should be better, may not necessarily be so if you don't actually compare it with something solid - like taking your own pulse by feel.

Or by actually mentally counting steps for that metric.
 
The OP on the Apple support forum related to this exact HR issue got a call today from Tim Cook's office. See below for the post:

https://discussions.apple.com/thread/7050353?start=120&tstart=0
"Jcannonb
May 26, 2015 11:54 AM
Re: After the Apple Watch 1.0.1 Update, Heart Rate stopped working...
in response to Jcannonb
I just got a call from Tim Cook's office. Needless to say they are now investigating the issue and are looking to fix it."

definitely my favorite part of Tim Cook's regime. Having customer relations imply they are directly from his office and not just someone in a cubicle
 
I received my replacement watch last Friday for this issue. I stated I wouldn't update to 1.0.1 (came with 1.0) until software fix was released. Readings like clockwork every 10 min active or not. I updated to 1.0.1 knowing the result. Yep heart rate readings erratic as with my other watch that was sent back. No readings while simply walking only when resting. Called Apple. Got a senior tech who said she works closely with engineers. Bad news was as she looked into engineers notes and nothing has been reported on this issue. Emailed her several photos of readings of the past with 1.0 and with 1.0.1. Told her I would sit for 30 min and then she called back to look at those readings. Of course it read while resting with no problem. She admitted that it looked like a software issue but you never are happy when you know others have reported the same issue and they say this is the first time I've heard of this. Said she will elevate to engineers and call back tomorrow.
 
Mine is erratic since update but that's not best part -- today AW went 6 hours with no HR readings. While I was working and very active.

Interesting that without a beating heart I completed all my rings. #
 
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I'll be deeply surprised if this isn't addressed by the time WWDC starts. In other words, that's my definition of pushing a quick update out to all of us, at the very latest. Hopefully, 1.0.2 or 1.1 arrives much sooner than that.
 
Got a senior tech who said she works closely with engineers. Bad news was as she looked into engineers notes and nothing has been reported on this issue... She admitted that it looked like a software issue but you never are happy when you know others have reported the same issue and they say this is the first time I've heard of this. Said she will elevate to engineers and call back tomorrow.

I can tell you in no uncertain terms that this is not the first time Apple/Tech Support/Engineering has heard of this as I reported my findings yesterday, including screen shots demonstrating the erratic readings and support logs from my iPhone, and was told that my data would be sent to engineering for investigation. Further, considering the numerous web sites and forums documenting this issue and the numbers of seemingly different people stating that they have reported their findings to Apple as well, there is no way that Apple is unaware or that you were the first person to report this.

The "senior advisor" just gave you the we've never heard of this before line because that is what is scripted.
 
I love how all the Apple and Tech blogs all had stories on this last week, and most ended with ..."we've reached out to Apple for comment".

Not a one of them .. including this site .. has bothered to follow up on the story, as if it has somehow magically been resolved. I guess journalism truly is dead.
 
I can tell you in no uncertain terms that this is not the first time Apple/Tech Support/Engineering has heard of this as I reported my findings yesterday, including screen shots demonstrating the erratic readings and support logs from my iPhone, and was told that my data would be sent to engineering for investigation. Further, considering the numerous web sites and forums documenting this issue and the numbers of seemingly different people stating that they have reported their findings to Apple as well, there is no way that Apple is unaware or that you were the first person to report this.

The "senior advisor" just gave you the we've never heard of this before line because that is what is scripted.


Just reporting what Apple said.
Never said I believed them.
Figured they would listen to someone that had this issue with my last watch then was sent a replacement. Saying it was a hardware not software issue. Didn't believe that one either
 
I can't wait for a fix. It seems the only way my HR gets tracked is manually through glances or with the workout app. That's it, never on its own... :rolleyes:
 
Today in the apple support forums, people are reporting that Apple says this is not a bug:

"I just was informed that this is NOT AN ISSUE.
It is a WORK AS DESIGNED feature.
(sorry for shouting)

My Apple Support Advisor had a talk with the development team and they implemented the "feature" to preserve battery life.
I told that it preserves about 5 % a day with my watch and that I'd appreciate to let the user choose to enable the constantly measuring."

https://discussions.apple.com/thread/7050353?start=150&tstart=0

Hope there is some miscommunication somewhere at apple but this is not encouraging.....
 
Today in the apple support forums, people are reporting that Apple says this is not a bug:

"I just was informed that this is NOT AN ISSUE.
It is a WORK AS DESIGNED feature.
(sorry for shouting)

My Apple Support Advisor had a talk with the development team and they implemented the "feature" to preserve battery life.
I told that it preserves about 5 % a day with my watch and that I'd appreciate to let the user choose to enable the constantly measuring."

https://discussions.apple.com/thread/7050353?start=150&tstart=0

Hope there is some miscommunication somewhere at apple but this is not encouraging.....

Saw that too. Definitely not encouraging :confused:. I left even more feedback using the Apple Watch link.
http://www.apple.com/feedback/watch.html
 
Saw that too. Definitely not encouraging :confused:. I left even more feedback using the Apple Watch link.
http://www.apple.com/feedback/watch.html

I also left feedback including asking for Apple to give us a user setting for the HR recording interval. Let us manage battery life. My battery life has been fine for a day, even when I have recorded over 2 hours of workout activity.

And if this was a planned change, it seems to work backwards, when I am sitting at my desk it records about every 10 minutes. When I am moving about it doesn't record for 3-4 hours.
 
I also left feedback including asking for Apple to give us a user setting for the HR recording interval. Let us manage battery life. My battery life has been fine for a day, even when I have recorded over 2 hours of workout activity.

And if this was a planned change, it seems to work backwards, when I am sitting at my desk it records about every 10 minutes. When I am moving about it doesn't record for 3-4 hours.

I agree. Seems very backwards, though I want it tracking all the time. I can't imagine self-confessed fitness buff Tim Cook or any other Apple employee being ok with this new behavior.

What's more, if there's some new finding from an in-house expert/fitness consultant/doctor, they should change the documentation and educate the customers as to why they changed it. Saving a tiny fraction of battery life is being penny wise and pound foolish and doesn't fly with me as an answer.
 
I also got a call from Tim Cook's office about the issue after emailing tcook@apple. I am working with Executive Apple to figure out the problem.
 
Not only is not recording every 10 minutes, but looking back over all my data, and using the glance to check heart rate, it's just not as consistent or as fast as it was before the update.

I get more try again, and more wrong readings that are very low. I changed nothing watch is on the same way it always was. Tried a watch without the update and it's just so much better.

Whatever code was changed for the heart rate sensors, just roll that part back:D
 
Tell em to get a move on with it! One is most displeased.

My Apple Exectuive has put me in contact directly with engineers. I'll be receiving a phone call from the engineers tomorrow at 4:15PM.

I'm very pleased with the service I have received so far. Very professional, extremely understanding and wants to do whatever it takes to help. I was told by him that Tim personally read my email and forward it to him to contact me.
 
Is anybody else seeing multiple heart beat reads for the same time in the Health app? Going back through my log, it looks like this started on 19 May - I think the day 1.0.1 came out?

I'm getting this too. And in the same minute (during a workout) I had readings of 39, 130, 130, 39, 39, 40 eyc.
 
My Apple Exectuive has put me in contact directly with engineers. I'll be receiving a phone call from the engineers tomorrow at 4:15PM.

I'm very pleased with the service I have received so far. Very professional, extremely understanding and wants to do whatever it takes to help. I was told by him that Tim personally read my email and forward it to him to contact me.

This post is music to my eyes. Looking forward to what you learn from the call.
 
Strangely I get consistent readings whilst wearing it for bed. Apart from the time, the only difference is, it's in Do Not Disturb mode.
 
The heart rate glance just had to rub it in today didn't it :(
 

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Bahahaha @ all the people that immediately updated to a the new OS as soon as it was released.

If history is the best teacher, then most of you should already know to wait a couple of days till the bugs are reported before upgrading.
 
My Apple Exectuive has put me in contact directly with engineers. I'll be receiving a phone call from the engineers tomorrow at 4:15PM.

I'm very pleased with the service I have received so far. Very professional, extremely understanding and wants to do whatever it takes to help. I was told by him that Tim personally read my email and forward it to him to contact me.

Anything that you can report?
 
Anything that you can report?

Not yet. Collected more information. Serial numbers for all 3 of my watches and 3 iPhones on my account with the issues. Will be hearing back in a day or two. They have to run some "tests" with the information I have provided.

Everyone has been extremely friendly and they are working to address the issue ASAP.
 
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