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Help. Cracked My Macbook Pro trackpad. anyone eles?:

Beaverfish

Beaverfish

macrumors regular
Original poster
Dec 15, 2008
156
8
UPDATE.

ok so i take my broken macbook pro to the Bullring apple store to get told its a customer damaged repair, and it is going to be £360.00.

DO ANYONE ELES HAVE ISSUES WITH THEIR MACBOOK / PRO GLASS TRACKPAD CRACKING UNDER NORMAL USE ?

please post so i can show the store manager to help my case.



pictures

http://gallery.me.com/karlnicholson#100129/IMG_0547&bgcolor=black[/IMG]
http://gallery.me.com/karlnicholson#100129/IMG_0544&bgcolor=black[/IMG]

you may need to copy this address into the address bar for it to work !


as you can see the crack is even in the shape of my finger! (apart from the pointy bit obviously)


..................................................................................................................................................................................................

Ok, so i startup my mac this morning and the first time I pressed the trackpad bottom center and it cracked in my hand!!!!

will apple cover it under warranty ????

im a poor student.....................
 
Beaverfish said:
Ok, so i startup my mac this morning and the first time I pressed the trackpad bottom center and it cracked in my hand!!!!

will apple cover it under warranty ????

im a poor student.....................
Click to expand...

I would think if there is a related issue that caused the weakness, that the cracked trackpad would be seen as a symptom or result of the other issue. Without some heat or stress problem, I think it will be more difficult to convince them to cover it.
 
My bet is that they will cover it. If there are signs of abuse or misuse then they may not. But if you were using it in a normally and it broke they should cover it. As long as it is under warranty!
 
Make an appointment and take your MBP into an Apple Store. I have to believe that Apple will afford you a favorable outcome. Good luck . . . ;)
 
JCastro said:
My bet is that they will cover it. If there are signs of abuse or misuse then they may not. But were using it in a normally and it broke they should cover it. As long as it is under warranty!
Click to expand...

alphaod said:
Except the fact that they don't crack very easily.
Click to expand...

Yeah I know the glass seems really durable. But literally all I did was press down on it normally.
 
Beaverfish said:
Ok, so i startup my mac this morning and the first time I pressed the trackpad bottom center and it cracked in my hand!!!!

will apple cover it under warranty ????

im a poor student.....................
Click to expand...

Upload a pic of the MBP and the crack. If the other parts of the body are in relatively good condition you have a good chance of getting it replaced. As other people have said before be nice but firm.
 
Its made from toughened glass, you must have fingers like sharks teeth, anyway they will most likely say you dropped something on it, like a glass or plate, because thats the only real way to break it.
 
kastenbrust said:
Its made from toughened glass, you must have fingers like sharks teeth, anyway they will most likely say you dropped something on it, like a glass or plate, because thats the only real way to break it.
Click to expand...

yep, it's the same glass as windshields actually.
 
looks like you will have a good case to get it replaced for free, looks like the crack pattern corrosponds directly with the tension screw/brace on the under side of the trackpad.

Compare these two pics

web.jpg


RJNdtkvPDvpTymoX.large
 
shoulin333 said:
looks like you will have a good case to get it replaced for free, looks like the crack pattern corrosponds directly with the tension screw/brace on the under side of the trackpad.

Compare these two pics

web.jpg


RJNdtkvPDvpTymoX.large
Click to expand...


Ouch....I don't want to be alarmist, but that looks like something that could become a more widespread issue. Does anybody know what kind of material is between the actual screw and the glass? It's hard to tell from the pictures, but it almost looks like the screw is pushing through somehow from underneath, no?
 
Hey

Heya guys,
thanks for all your input so far. i hope this isn't going to become a wide spread issue over time.

I see what you mean about the screw underneath. hopefully apple will admit this as a warranty repair. i live quite away from an :apple: store, and don't know when i will have the time to get it repaired, but i will keep you all updated.
 
*reads thread, looks at pictures*


....... And I start using the "Tap-to-Click" feature.


Are the track pads really that breakable, or was he just clicking heavily?
 
Wow. I'm surprised it broke. On my trackpad, I can push down the lower 2 corners of it so much that the whole trackpad bends. It hasn't broken yet, but I guess I should stop trying to test it. :rolleyes:
 
Apple will definitely fix this. But, I would take that photo in to show them exactly how the screw underneath has to have something to do with this. That photo really makes sense of why this happened. And proves that has nothing to do with dropping it like if it happened in a random spot.

Good luck. Please do inform us what happens. How does it affect using the trackpad? Does the cursor jump at all?
 
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