Help. Cracked My Macbook Pro trackpad. anyone eles?:

Discussion in 'MacBook Pro' started by Beaverfish, May 2, 2009.

  1. Beaverfish macrumors regular

    Joined:
    Dec 15, 2008
    #1
    UPDATE.

    ok so i take my broken macbook pro to the Bullring apple store to get told its a customer damaged repair, and it is going to be £360.00.

    DO ANYONE ELES HAVE ISSUES WITH THEIR MACBOOK / PRO GLASS TRACKPAD CRACKING UNDER NORMAL USE ?

    please post so i can show the store manager to help my case.



    pictures

    http://gallery.me.com/karlnicholson#100129/IMG_0547&bgcolor=black[/IMG]
    http://gallery.me.com/karlnicholson#100129/IMG_0544&bgcolor=black[/IMG]

    you may need to copy this address into the address bar for it to work !


    as you can see the crack is even in the shape of my finger! (apart from the pointy bit obviously)


    ..................................................................................................................................................................................................

    Ok, so i startup my mac this morning and the first time I pressed the trackpad bottom center and it cracked in my hand!!!!

    will apple cover it under warranty ????

    im a poor student.....................
     
  2. mcavjame macrumors 65816

    mcavjame

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    #2
    I would think if there is a related issue that caused the weakness, that the cracked trackpad would be seen as a symptom or result of the other issue. Without some heat or stress problem, I think it will be more difficult to convince them to cover it.
     
  3. JCastro macrumors 6502a

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    Feb 12, 2008
    #3
    My bet is that they will cover it. If there are signs of abuse or misuse then they may not. But if you were using it in a normally and it broke they should cover it. As long as it is under warranty!
     
  4. ButtUglyJeff macrumors 6502a

    ButtUglyJeff

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    #4
    I'd bring it in. If the rest of the machine looks pristine, I'd think they'd have little cause to deny you.......
     
  5. alphaod macrumors Core

    alphaod

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    NYC
    #5
    Except the fact that they don't crack very easily.
     
  6. ViciousShadow21 macrumors 68020

    ViciousShadow21

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  7. erratikmind macrumors 6502a

    erratikmind

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    #7
    Make an appointment and take your MBP into an Apple Store. I have to believe that Apple will afford you a favorable outcome. Good luck . . . ;)
     
  8. Beaverfish thread starter macrumors regular

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    #8
    Yeah I know the glass seems really durable. But literally all I did was press down on it normally.
     
  9. K3mp macrumors 6502

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    #9
    Upload a pic of the MBP and the crack. If the other parts of the body are in relatively good condition you have a good chance of getting it replaced. As other people have said before be nice but firm.
     
  10. kastenbrust macrumors 68030

    kastenbrust

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    #10
    Its made from toughened glass, you must have fingers like sharks teeth, anyway they will most likely say you dropped something on it, like a glass or plate, because thats the only real way to break it.
     
  11. shoulin333 macrumors 6502a

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    California
    #11
    DELETED because of pic, thought u meant middle of the trackpad, not middle bottom.
     
  12. pkoch1 macrumors 6502a

    pkoch1

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    #12
    yep, it's the same glass as windshields actually.
     
  13. Beaverfish thread starter macrumors regular

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    #13
    Its because I'm actually the incredible hulk on a part time basis :D !
     
  14. shoulin333 macrumors 6502a

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    #14
    looks like you will have a good case to get it replaced for free, looks like the crack pattern corrosponds directly with the tension screw/brace on the under side of the trackpad.

    Compare these two pics

    [​IMG]

    [​IMG]
     
  15. PDE macrumors 68020

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    Nov 16, 2005
    #15

    Ouch....I don't want to be alarmist, but that looks like something that could become a more widespread issue. Does anybody know what kind of material is between the actual screw and the glass? It's hard to tell from the pictures, but it almost looks like the screw is pushing through somehow from underneath, no?
     
  16. ButtUglyJeff macrumors 6502a

    ButtUglyJeff

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    #16
    Exactly. Maybe that piece of glass was poorly tempered?
     
  17. Beaverfish thread starter macrumors regular

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    #17
    Hey

    Heya guys,
    thanks for all your input so far. i hope this isn't going to become a wide spread issue over time.

    I see what you mean about the screw underneath. hopefully apple will admit this as a warranty repair. i live quite away from an :apple: store, and don't know when i will have the time to get it repaired, but i will keep you all updated.
     
  18. Benguitar Guest

    Benguitar

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    Jan 30, 2009
    #18
    *reads thread, looks at pictures*


    ....... And I start using the "Tap-to-Click" feature.


    Are the track pads really that breakable, or was he just clicking heavily?
     
  19. ViciousShadow21 macrumors 68020

    ViciousShadow21

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    #19
    the general consensus is it is a defect with his computer. so you need not worry.
     
  20. Benguitar Guest

    Benguitar

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    #20
    Whew!! I don't mind tap-to-click but I like the clicking feeling. :cool:
     
  21. Beaverfish thread starter macrumors regular

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    #21
    Yeah don't worry too much. I'm pretty sure apple will acknowledge the fault. so it all cool :cool:
     
  22. ButtUglyJeff macrumors 6502a

    ButtUglyJeff

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    #22
    Have you considered calling Apple?
     
  23. Warranty Voider macrumors 6502

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    #23
    Wow. I'm surprised it broke. On my trackpad, I can push down the lower 2 corners of it so much that the whole trackpad bends. It hasn't broken yet, but I guess I should stop trying to test it. :rolleyes:
     
  24. uiop. macrumors 68020

    uiop.

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    #24
  25. Scottsdale macrumors 601

    Scottsdale

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    #25
    Apple will definitely fix this. But, I would take that photo in to show them exactly how the screw underneath has to have something to do with this. That photo really makes sense of why this happened. And proves that has nothing to do with dropping it like if it happened in a random spot.

    Good luck. Please do inform us what happens. How does it affect using the trackpad? Does the cursor jump at all?
     

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