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Help needed - iPhone just not working..is it usual? PLEASE HELP!!
- Thread starter benh-
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Surprised to hear this. I had mine replaced with no issues yesterday at the Chicago Michigan Ave store. Back to a shinny new V1 Iphone. Love it. My 3G has been sitting not getting used yet. I would go to another apple store and try you luck. seems like you were shafted with the non replacement. Do you have the extended applecare for the phone? GL
I thought about this before, but then again, if I do this, they might think, well here we go, he drops it all the time.
Really? That is NOT what the stores are saying. There exact words were that there 'superior' to Apple Care.
Also, I didn't even really notice the dent until the Genius pointed it out.
Do I say prior to it not working, it was overheating?
So...before you even brought it home for the first time, it just stopped working? But you didn't ask for your money back?
Maybe you are not remembering correctly. Maybe it actually happened like this:
Your friend had an iPhone that wasn't working anymore because he dropped it.
You say " hey, let me have it...I'll get apple to give me a new one...ha ha."
Your friend says "whatever...that's on you"
Things don't go as planned for you at the apple store, so you decide to come to an apple forum to get some tips on how to get over on apple.
Realizing that you will get flamed for telling the truth, you decide to craft a more favorable story.
Maybe you are not remembering correctly. Maybe it actually happened like this:
Your friend had an iPhone that wasn't working anymore because he dropped it.
You say " hey, let me have it...I'll get apple to give me a new one...ha ha."
Your friend says "whatever...that's on you"
Things don't go as planned for you at the apple store, so you decide to come to an apple forum to get some tips on how to get over on apple.
Realizing that you will get flamed for telling the truth, you decide to craft a more favorable story.
Just send it to Apple, they have offered to replace it and you will get a new iPhone, so do it! Your point about your laptop coming back scratched is not relevant, that was for a repair this is for a replacement, they are not likely to send a new one out and you return the damaged one, they will however do it the other way round. They are also very quick, and will most likely send a box and courier details so you don't have to pay to send it to them, should have it all turned around before the weeks out.
Or keep arguing with a store that has not interest in helping you, your choice.
Or keep arguing with a store that has not interest in helping you, your choice.
Yes, but on calling Apple Care again today, he said they will not be replacing it either, or repairing it for that matter. Who at Apple can I contact to get further?
No this is not the case. I was on the iPhone the day before it stopped working. My friend took it to the Carphone Warehouse to upgrade, and they swapped the sim. On the way back, he called me off it to tell me it arrived, battery went dead, after been on 10%, never come back on again. Get your facts right and read the whole thread before you accuse me.
Why dont you try and replace the battery yourself to see if that works. You don't really have any other options.
http://video.gearlive.com/video/article/q407-replace-iphone-battery-tutorial/
http://video.gearlive.com/video/article/q407-replace-iphone-battery-tutorial/
I'm on the phone to AppleCare again now. I've demanded to speak to their manager. I'll see how far I get then.. If anybody has any ideas of what I should say, please tell me quick, whilst I'm on hold. She's speaking to her manager so it'll take a bit.
I'm now demanding to speak to the manager of customer relations. Customer relations staff are so useless and rude!
so did it stop working while your friend owned it or had you taken ownership?
and when was it damaged?
Stopped working when I was collecting it from him, but I was on it a day prior to this. It was damaged first week in November...
so, do you think you already owned it when it stopped working?
i'm trying to establish whether this is your problem at all or your friend's problem.
as to your present phone call, you should be saying that the external damage happened almost immediately after buying it in november and the battery worked thereafter for a number months so it would seem, on the face of it, that the two incidents are unconnected. accordingly, the more likely explanation is that that the battery has not been reasonably durable and is not fit for purpose in that it doesn't hold a charge meaning that you are entitled, in these circumstances, to a replacement or a repair under the sale of goods act.
Except he isn't because he didn't buy it from Apple, he bought it from his friend:
AFAIK his only recourse is to get the money back from his friend, or for his friend to take it back to Apple for a replacement.
That is incorrect.
Apple just replaced my friend's last month for a battery issue; she bought it on launch day and was just shy of the warranty running out. They didn't have any 4s so they gave her a new (first gen) 8.
Bear in mind that she didn't have any obvious physical damage.
i'm not talking about the warranty but his statutory rights which are an entirely separate matter.
In this case the item is second hand and was bought as a private sale, not from a trader so all the goods are required to be is "as described": you don't get the same rights in a private sale as if you buy from a trader. Again, if the phone is faulty he only has recourse against the person he bought it from (his friend), not Apple.
Yes, but Apple do not know that I bought from my mate...they know he gave it me because he upgraded to the 3G. They are promoting that you give it to a friend. Anyway, that doesn't change the matter, the phone is in my name.
Apple say they do not have a repair system for iPods or iPhones, so basically what they are telling me is that if it is out of warranty, or the warranty is void, as the insist mine is, there is no way that I can get mine repaired. I have to pay their ridiculous fee for a new 8gb original phone: £220! More than the iPhone 3G costs. It's rubbish customer serivce. Especially when I was told by an Apple Care agent that I could have a new one. But of course, Apple deny that any of their precious staff would say such a thing. They also need to get more staff from the UK. Half of them I spoke to were from China or whatever, and I don't mean to be offensive, but you cannot understand what they are saying.
Your warranty is void, because you're not the original owner. It would be the same if you'd bought a TV, digital camera, etc. etc. second hand that was made by any major manufacturer. Sometimes companies will do a warranty claim in these circumstances as a gesture of goodwill, but they are in no way obliged to. Tough for you, but a (well-known) risk of buying second hand.
All the UK AppleCare staff I've ever spoken to have been from Ireland (that's where their EU support is based) and perfectly understandable.
Nope, that doesn't void the warranty. Already asked about that. Because Apple are promoting this, along with O2, the warranty carries on, and expires one year later from when the iPhone was bought; in my case, 30th November.
Yes, they are, but when there is more than a ten minute wait, you get transferred to other countries. These include Greece and I even got the USA too. California it was.
Warranty
Your not out of warranty atleast in the US. There is a 1 year limited warranty. Did you get the box and books inside the original packaging. They also know when it was bought based on the serial number. Show them the warranty that you are entitled to inside the box.
Your not out of warranty atleast in the US. There is a 1 year limited warranty. Did you get the box and books inside the original packaging. They also know when it was bought based on the serial number. Show them the warranty that you are entitled to inside the box.
I'm not out of warranty: I know that, but according to Apple, my warranty is void: because of the tiny dent, which isn't really a dent.
your best bet is to just send it in to apple care and see what they do with it.
Something just seems fishy here, as I've never had a problem with getting my phone fixed and I'm on my third 2G. One was even due to water damage, but I guess there wasn't enough water to set off the water sensor on the inside.
Additionally, I'd definitely try to get your friend to go in with it and act like it is still his. Apple, like almost every company, is much more friendly to people who actually bought their products from them.
Something just seems fishy here, as I've never had a problem with getting my phone fixed and I'm on my third 2G. One was even due to water damage, but I guess there wasn't enough water to set off the water sensor on the inside.
Additionally, I'd definitely try to get your friend to go in with it and act like it is still his. Apple, like almost every company, is much more friendly to people who actually bought their products from them.