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Help with sticky crown!! [MERGED]

findnemo said:
My watch is ready for pickup. It says that it was replaced not repaired..
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Did you need to leave the original watch before they ordered the replacement? I'd have happily done that but it wasn't offered. I was told they would have to take my watch and send it away. In 7-10 days a replacement (new or fixed) would be returned.

I'm not blaming them but the geniuses didn't have a clue what would actually happen and definitely weren't familiar with the Apple guideline for rinsing the crown.
 
I'm surprised Apple would recommend running the watch under water. They must have confidence in their water resistance.
 
NovemberWhiskey said:
I'm surprised Apple would recommend running the watch under water. They must have confidence in their water resistance.
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Several Youtube videos prove it to be fine underwater. There's one who even takes it for a 15 minute swim and it works great.
 
My digital crown and my wife's both feel like they have no resistance. It's a little strange since I'm used to feeling some resistance in watch crowns. They feel like there is no dampener in the watch to make it harder to turn. If Apple wants a higher quality feel, a little more resistance will make it even better.
 
NovemberWhiskey said:
I'm surprised Apple would recommend running the watch under water. They must have confidence in their water resistance.
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I'd be surprised and highly worried if they didn't! It's IPX7 certified.

Apple Watch is splash and water resistant but not waterproof. You can, for example, wear and use Apple Watch during exercise, in the rain, and while washing your hands, but submerging Apple Watch is not recommended. Apple Watch has a water resistance rating of IPX7 under IEC standard 60529.
 
whtrbt7 said:
My digital crown and my wife's both feel like they have no resistance. It's a little strange since I'm used to feeling some resistance in watch crowns. They feel like there is no dampener in the watch to make it harder to turn. If Apple wants a higher quality feel, a little more resistance will make it even better.
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Have you been able to compare them to the watches at the Apple Store to see if they're OK? I think the resistance (when it's working) is just right for its intended use. Remember you aren't winding a mechanism or making an infrequent change to the time. It's something you turn day in, day out and use to *quickly* scroll through messages and menus, zoom in/out etc. It has more in common with a scroll wheel on a mouse than a regular watch crown.
 
Found out on my own that rinsing the crown while turning it fixes the issue entirely. Good as new. Most likely happened after washing my hands a day before. Never happened to any of my watches though so it's safe to say that this digital crown was badly designed by Apple.
 
I gave it good rinse before bed last night and this morning it seemed fine again. I don't know what to think anymore :(

Question for people who have got/are going to get new ones...will you be carrying out the rinsing method every time you workout now?
 
SchneiderMan said:
Found out on my own that rinsing the crown while turning it fixes the issue entirely. Good as new. Most likely happened after washing my hands a day before. Never happened to any of my watches though so it's safe to say that this digital crown was badly designed by Apple.
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No other crowns in other watches serve the exact same purpose and are used as much, so it's normal that both the design is different and maintenance is different.
 
latrava_190309_01.jpg

Genius Bar, upgraded for Apple Watch.
 
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I've had to wash watches when' the crowns became difficult to operate after being in salt water. It's not really a stretch to believe that sweat could cause a similar problem.
 
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I just started having this problem. Got my SS with black sports band early last week, haven't tried the water trick yet, but will to see if it fixes the issue.

My crown is harder to depress or double click, and the scrolling isn't as smooth as it was when I first got it.
 
Had this today finally after more than 2 weeks of use. Mild resistance to start turning but noticeable, once it had been turned then it moved freely then if you left it for a minute or two it would stick slightly again.

Followed the Apple instructions and it's been free since and not showed any signs of stickiness.

It's going to happen to everybody really, minute salt granules from sweat are almost certainly the cause in my case.
 
I worked out yesterday with the watch, today it was very hard to turn the crown. I rinsed under warm water and now it spins freely.
 
So most of you will laugh at this but I got a big glob of ranch dressing on my digital crown about 2 weeks ago (42mm SS Milanese). I quickly wiped it off and cleaned it but I believe some got between the small space in between the watch and the crown. Now when I first use the crown it offers a tad bit of resistance but after a second "breaks free" and feels normal. Stop using it for a while and this process repeats. It operates normally but just feels "sticky" at times.

If this were your watch what would you do? I have thought about running it under water but just something about the risk of water getting into the spot where the ranch is seems counterproductive. I have thought about seeing if the Genius bar has the tools to disassemble for a quick cleaning but I don't know. What do y'all think?
 
Just run some water over the area while turning the crown (make sure the watch is off just in case).
 
claydoh said:
Oh wow thanks. I had thought about that but I never dreamed apple would recommend running it under water since they scream about it being water resistant not water proof. I am about to try it now. I will let y'all know how it goes. Thanks for your help! :)
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You're welcome :)

Good luck with the ranch dressing!!
 
the watch keeps getting sticky. I already did the water rinse thing. It doesn't help. Is here another fix??

The crown resists when you first move it. But once you get it rolling it's fine.
 
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