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How to: AT&T upgrade swap.

You must take it into AT&T if you purchased from Apple.com or call Apple per the onscreen instructions. I did this with an AT&T rep on the phone before powering up the device.

Sorry folks. Apple's number might be able to help.
 
CosmoPilot said:
You must take it into AT&T if you purchased from Apple.com or call Apple per the onscreen instructions. I did this with an AT&T rep on the phone before powering up the device.

Sorry folks. Apple's number might be able to help.
Click to expand...

no you don't...I bought mine from apple called the number from google voice (don't have a lan line), gave them the IMEI and SIM number and everything activated just fine.
 
jtp098 said:
I don't get why people think there is so much conflicting information. There is but all wrong.....

1) yes the sim comes set up for the line you upgraded.
2) AT&T can reformat the sim with the SIM card number and attach it to the imei of that phone.
3) so on power up the phone connected to the network and sees it needs to update........

The steps are

1) call AT&T with the imei and SIM card number
2) press 2 for upgrading but switch the lines
3) tell rep and they are care of it....

here is my backup!
http://www.att.com/esupport/article.jsp?sid=KB411462#fbid=H8VMnfGIoLl

YOU DO NOT NEED A NEW SIM!!! and this is from a order from apple.com. Just a FYI. and I still do not need a new SIM...

This is for AT&T.. Figured I would add that. Same goes for Verizon though....

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Please read my last post...l. Why do yo u need a nano sim...
Click to expand...

You are completely correct.

I will just note that they don't even need to reformat the SIM. They just need to go into your account and attach that SIM number to the line on which you want to use it, then activate that SIM.

Easy peasy. :)
 
bova80 said:
no you don't...I bought mine from apple called the number from google voice (don't have a lan line), gave them the IMEI and SIM number and everything activated just fine.
Click to expand...

I think the people who mess this up will be the ones who have powered up their phones already. Or they'll have gotten a rep on the phone who doesn't understand the process.

I recommend not touching the power button until talking to a rep to do the SIM number switch.

And hanging up if you get a rep that sounds at all confused by what you're asking them to do. :D
 
bova80 said:
no you don't...I bought mine from apple called the number from google voice (don't have a lan line), gave them the IMEI and SIM number and everything activated just fine.
Click to expand...

Just so I am on the right page, you bought your iPhone from Apple under a different phone number on your account and when you received it you called AT&T. You then gave AT&T the IMEI and SIM number from the phone and had it switched to your phone number. Then you activated it and the original number that it was attached to was untouched and worked fine. Is this correct?

Reason I ask, is if I accidentally deactivate my wife's phone while she is at work, I will never hear the end of it. haha
 
bunnicula said:
You are completely correct.

I will just note that they don't even need to reformat the SIM. They just need to go into your account and attach that SIM number to the line on which you want to use it, then activate that SIM.

Easy peasy. :)
Click to expand...

Well spoken. figured it was something like that :p
 
iproductsuser said:
Thru your computer? Can I run a google voice call through my macbook pro?
Click to expand...

yes that's how i did it, had to use google chrome and did it through my gmail google talk.

jazoi said:
Just so I am on the right page, you bought your iPhone from Apple under a different phone number on your account and when you received it you called AT&T. You then gave AT&T the IMEI and SIM number from the phone and had it switched to your phone number. Then you activated it and the original number that it was attached to was untouched and worked fine. Is this correct?

Reason I ask, is if I accidentally deactivate my wife's phone while she is at work, I will never hear the end of it. haha
Click to expand...

yup that's what I did, didn't turn the phone on just took sim out right away to get numbers.

when you do turn it on you might get scared cause it will show the other number when it says is this the number you used to purchase the phone and you just say yes and it will activate with the one you called in for.
 
jtp098 said:
Well spoken. figured it was something like that :p
Click to expand...

Hehehe.

I just had a momentary jolt of fear because I realized that to give this 4s to my kid, I need a SIM. He's got a 3GS right now, so his SIM won't fit.

Then, I remembered that I asked for an extra when I last shopped at the AT&T store. Crisis averted.
 
bova80 said:
yes that's how i did it, had to use google chrome and did it through my gmail google talk.



yup that's what I did, didn't turn the phone on just took sim out right away to get numbers.

when you do turn it on you might get scared cause it will show the other number when it says is this the number you used to purchase the phone and you just say yes and it will activate with the one you called in for.
Click to expand...

the IMEI and other numbers are on the box ;)
 
bova80 said:
yes that's how i did it, had to use google chrome and did it through my gmail google talk.



yup that's what I did, didn't turn the phone on just took sim out right away to get numbers.

when you do turn it on you might get scared cause it will show the other number when it says is this the number you used to purchase the phone and you just say yes and it will activate with the one you called in for.
Click to expand...

Can you help me with using google voice? I just downloaded and started chrome and i'm logged in google. Can't make a successful call.
 
bova80 said:
no you don't...I bought mine from apple called the number from google voice (don't have a lan line), gave them the IMEI and SIM number and everything activated just fine.
Click to expand...

So you did this with an iPhone 5 today? Just looking for confirmation that someone has done this with an iPhone 5 upgrade swap.
 
bova80 said:
yes, but the sim card number isn't

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yes my iphone 5 is up and working on the swapped line.
Click to expand...

Awesome. Thanks. So you had to open the box and pop the sim out? I always thought the number was on the box too, but never looked.
 
randy98mtu said:
Awesome. Thanks. So you had to open the box and pop the sim out? I always thought the number was on the box too, but never looked.
Click to expand...

yes I opened the box took the phone out and took the sim card out and didn't turn it on. got imei number from box.

call the number, press 2, tell them the numbers you want to swap, give them the info, wait for confirmation, turn on device and activate.
 
bova80 said:
yes, but the sim card number isn't

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yes my iphone 5 is up and working on the swapped line.
Click to expand...

Is the SIM number the ICCID number? That number was on the 4S box.

It didn't interfere with the line who's upgrade you used at all
Did it?
 
bunnicula said:
Hehehe.

I just had a momentary jolt of fear because I realized that to give this 4s to my kid, I need a SIM. He's got a 3GS right now, so his SIM won't fit.

Then, I remembered that I asked for an extra when I last shopped at the AT&T store. Crisis averted.
Click to expand...

There you go. I use a sim adapter for my 3gs which has my 4s sim in it right now. But since yours is for longer use that makes sense to have a new one.
 
bova80 said:
I'm not sure if that's the same as the sim number didn't check and don't feel like it right now.

no it didn't interfere with that number at all.
Click to expand...

Thanks for the info. There has been do much conflicting into because I think previous iPhones may have needed a new sim. Whether that is true or not is irrelevant. It's good to know that the new iPhone bought from Apple can be done by phone.
 
My experience

Well...got my phone delivered.....opened the box...called ATT....spoke with with support...told them I was doing a upgrade swap...she said no problem...she did the swap...now...here is what happened....she told me to turn on the phone...I turned on the phone and started the process....got to the screen with the phone number....it was my wife's phone number....her line is where I got the upgrade....told the rep...she had me restart the phone...did it again....got to the same screen....still showed my wife's number....so...now I have to go to an ATT store and get a new sim....thought it was going smoothly but hit that snag...on my way to the ATT store...hoping there is no long lines....
 
Question for anyone who did this. Called at&t and they claim they did the swap. When I go to the activation screen, however, it's showing the original phone number I used to purchase the phone. Is this true and will it activate on the number I swapped to anyway? I haven't proceeded with activation yet.
 
takufu01 said:
Well...got my phone delivered.....opened the box...called ATT....spoke with with support...told them I was doing a upgrade swap...she said no problem...she did the swap...now...here is what happened....she told me to turn on the phone...I turned on the phone and started the process....got to the screen with the phone number....it was my wife's phone number....her line is where I got the upgrade....told the rep...she had me restart the phone...did it again....got to the same screen....still showed my wife's number....so...now I have to go to an ATT store and get a new sim....thought it was going smoothly but hit that snag...on my way to the ATT store...hoping there is no long lines....
Click to expand...

Should've read the thread.

An earlier post said just activate it even if it shows the original number. It'll still activate the line you want to activate.
 
Just to let you guys know, I purchased my iPhone from Apple. I ordered using my wife's number but wanted to use it on mine. I called AT&T customer service. I gave them the SIM card number and IMEI number and she switched it off of my wife's number to my number. I turned the phone on.

HERE IS THE SCARY PART:

It will say the old phone number, but if you read it says this is for ordering info from Apple only. Hit next, hold your breath. Go thru the prompts and then I went into the Phone section and my number appeared. Called my wife and she said her phone still works. Good to go.

Just in case people were wondering, that is all you have to do.
 
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