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I feel like a dog right now... (waiting for delivery) Update: Not a Fun Experience
- Thread starter iBreatheApple
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waiting
Do you ever ask yourself, "Why are you Waiting"? Maybe its because Apple screwed up and didn't produce enough phones. They had no problem taking my money but the kicker is I have to wait until Nov. for the phone. Thats disgusting. What a way to run a business. They should all take Business 101 at a community college.
Do you ever ask yourself, "Why are you Waiting"? Maybe its because Apple screwed up and didn't produce enough phones. They had no problem taking my money but the kicker is I have to wait until Nov. for the phone. Thats disgusting. What a way to run a business. They should all take Business 101 at a community college.
My dad works part time for them so he's not bringing home 60k-80k unfortunately. Benefits are good though, I'll tell you that. Regardless, he mentions how it's still a tough job (my dad is the hardest working person I know) and how guys disappear the first day and never return because they realize how hard it is.
Truth stings sometimes don't it. When you are on your deathbed I am sure you will look back and wanted to have waited for the UPS man more than you did.
Eff off if I had a $700 hold on my card for a faulty anything that wasn't my fault I would be pissed too. Get a life and quit trolling message boards looking for people to be mean to.
Truth stings sometimes don't it. When you are on your deathbed I am sure you will look back and wanted to have waited for the UPS man more than you did.
Wait a second...did you just wish for death upon the original poster?!?
Please, live your own life and let others do likewise!
My 32GB Space Gray iPhone just arrived! The FedEx guy said: "I've had quite a few of these today"
In general I am so sick of those sorts of "In the scheme of things..." "There are far worse things..." "Keep perspective...." "It's only a gadget....." type of posts.
We all get it. When we say something is "outrageous", "horrible", "terrible", "annoying", whatever, we know it pales in comparison to famine, war, hunger, cancer, death etc etc. This is a gadget forum. We're discussing things in this context and adjectives, pejoratives whatever are within that context.
We don't need some sanctimonious tw@ coming along to remind us the world is a big, mean place and we're in a privileged situation. We get that. #sigh
Back to the OP: I'm sorry for your faulty unit. That's disappointing and I hope you can get a replacement soon WITHOUT extra unfair fees.
We all get it. When we say something is "outrageous", "horrible", "terrible", "annoying", whatever, we know it pales in comparison to famine, war, hunger, cancer, death etc etc. This is a gadget forum. We're discussing things in this context and adjectives, pejoratives whatever are within that context.
We don't need some sanctimonious tw@ coming along to remind us the world is a big, mean place and we're in a privileged situation. We get that. #sigh
Back to the OP: I'm sorry for your faulty unit. That's disappointing and I hope you can get a replacement soon WITHOUT extra unfair fees.
If only this could be pinned at the top of the internet forever...
Thanks for the support. They went ahead and "waived it this time." Ugh.
I have to return my brand new iPhone 5s as well and Apple is also both putting the hold on my card and charging me the the $29 + tax. The hold on the card doesn't bother me -- it's just a hold and it'll get lifted once they receive the defective phone back. And the $29 fee doesn't bug me either. That's what you're paying for the Advanced Replacement Service. Otherwise, you'd have to send your phone to them, wait for them to get it and acknowledge the problem, then wait for them to ship the replacement phone and for it to arrive. This way at least you'll have your current dodgy phone to use while you're waiting for its replacement to show up.
If you buy AppleCare+, you won't get charged the $29 fee. That's what I decided to do since Apple now has accidental damage coverage included with AppleCare+.
I guess you have five options:
A. Pitch a fit and see if you can get Apple to waive the $29 fee.
B. Send your defective phone to Apple, wait for its replacement to arrive, avoid the $29 fee, and be without a phone in the interim.
C. Drive to the closest Apple store (three hours away in your case) and get the phone exchanged there although you'll likely spend more than $29 in gas but you'll get your replacement right away
D. Cough up the $29 and use the Advanced Replacement Service (ARS)
E. Buy AppleCare+ for $99 and avoid the the ARS fee
I can understand the principle behind going for option A, but I decided to take the path of least resistance and went with option E. That way if my phone takes a dump any time in the next two years, I can use the ARS with no additional hassle or fees.
If you buy AppleCare+, you won't get charged the $29 fee. That's what I decided to do since Apple now has accidental damage coverage included with AppleCare+.
I guess you have five options:
A. Pitch a fit and see if you can get Apple to waive the $29 fee.
B. Send your defective phone to Apple, wait for its replacement to arrive, avoid the $29 fee, and be without a phone in the interim.
C. Drive to the closest Apple store (three hours away in your case) and get the phone exchanged there although you'll likely spend more than $29 in gas but you'll get your replacement right away
D. Cough up the $29 and use the Advanced Replacement Service (ARS)
E. Buy AppleCare+ for $99 and avoid the the ARS fee
I can understand the principle behind going for option A, but I decided to take the path of least resistance and went with option E. That way if my phone takes a dump any time in the next two years, I can use the ARS with no additional hassle or fees.
Okay, I feel better. You pay extra for something extra. I get it now.
I am so fortunate to live near a couple of Apple Stores. No way am I ever shipping it back.
I don't know I'm about 45 minutes from an Apple Store and I'd much rather have Apple send me a replacement phone in a couple of days than have to deal with the headache of going to the store and trying to convince a "Genius" that there's something wrong with my phone. The result winds up being the same except I don't even have to leave the house and I get to keep the first phone while I wait for its replacement. To me, that's well worth $29 but different strokes for different folks.
The $29 "advanced replacement service" fee seems like nothing but a dick move on Apples part to try and force some artificial value into buying AppleCare, or a slimy way to squeeze your customers for more profit. If they sent me a $700+ defective product they should be bending over backwards to make things right, NOT trying to **** me (or other customers) over with additional fees for their own mistake
P.S. not mad at you (the messenger) just furious with Apple for trying to nickle and dime customers. They are the last company I would expect to do such a thing.
Beige-tacular!
OP: Did you get it? I didn't read the whole thread.'
Edit: Disregard. I realized I shouldn't be so frickin' lazy and I went and looked. Congrats!
be happy apple doesn't use ontrack for shipping, lol I ordered 2 day shipping with amazon prime for a case, they were suppose to deliver on Friday but instead they marked it as delivered on Friday and some guy came running to my front door 7am Saturday in a white van that has only 1 small on track decal in the back.
He did but it was a hassle over the phone with multiple agents (one of which telling him to update to the latest software to see if that fixed the hardware button issue...). Then they tried charging him a $31 non-refundable fee, in addition to the $700+ hold placed on his credit card, for sending out a replacement device which he had to argue over.
Not fun times
He did but it was a hassle over the phone with multiple agents (one of which telling him to update to the latest software to see if that fixed the hardware button issue...). Then they tried charging him a $31 non-refundable fee, in addition to the $700+ hold placed on his credit card, for sending out a replacement device which he had to argue over.
Not fun times
Everything u-n-h stated is correct. And as another member posted earlier in the thread, it was like a bad horror movie. I was so excited and then received a defective device; this isn't the end of the world, although it was a bit of a downer. The thing that made this a bad experience for me was Apple (to my surprise). The agent first tried telling me to update to 7.0.1 to fix my volume up button. When I respectfully reiterated that this was a hardware issue he stated "I'm not saying it will [definitely] fix the issue, but sometimes it does." In my head I was baffled but I went ahead and proceeded in the event that they were required to make customers do. Inevitably, we got disconnected. I let my phone update and called back. Once I got through the prompts, I was disconnected. Twice. I finally got an agent who seemed very nice and upbeat and swiftly explained the two options I had (mail my phone back first and wait for a replacement, or they send me one first and then I mail mine back with an $800 hold on my card) but also noted there was a $31 "fee". At this point I was upset. I said "Why on God's green earth would I pay you $31 for a phone that I received 20 minutes ago that I already paid over $300 for?" I have no idea why I said that or where that expression came from, by the way. He then contacted a senior adviser and she was able to waive the fee for me "this time." Although I got away without paying the fee, I am flabbergasted at the audacity. I have never once been frustrated or upset with Apple before, but this was ridiculous, in my opinion.
On a brighter note, I love the phone and TouchID is more useful and hassle-free than I thought. I hope no one else has to go through this.
I hope after all the waiting it's not a defective unit......
Never saw this post before.
Everything u-n-h stated is correct. And as another member posted earlier in the thread, it was like a bad horror movie. I was so excited and then received a defective device; this isn't the end of the world, although it was a bit of a downer. The thing that made this a bad experience for me was Apple (to my surprise). The agent first tried telling me to update to 7.0.1 to fix my volume up button. When I respectfully reiterated that this was a hardware issue he stated "I'm not saying it will [definitely] fix the issue, but sometimes it does." In my head I was baffled but I went ahead and proceeded in the event that they were required to make customers do. Inevitably, we got disconnected. I let my phone update and called back. Once I got through the prompts, I was disconnected. Twice. I finally got an agent who seemed very nice and upbeat and swiftly explained the two options I had (mail my phone back first and wait for a replacement, or they send me one first and then I mail mine back with an $800 hold on my card) but also noted there was a $31 "fee". At this point I was upset. I said "Why on God's green earth would I pay you $31 for a phone that I received 20 minutes ago that I already paid over $300 for?" I have no idea why I said that or where that expression came from, by the way. He then contacted a senior adviser and she was able to waive the fee for me "this time." Although I got away without paying the fee, I am flabbergasted at the audacity. I have never once been frustrated or upset with Apple before, but this was ridiculous, in my opinion.
On a brighter note, I love the phone and TouchID is more useful and hassle-free than I thought. I hope no one else has to go through this.
Never saw this post before.
It's been fun following your journey through the ups and downs. Sorry to hear what happened. Mine gets here today and a part of me thinks it's going to be toast like yours, I can just feel it lol.
I was not even talking about those who knock and leave, but those who never come and lie about attempted delivery.
The shipper paid UPS to do a job (and the money really comes from the consumer). The consumer paid for delivery on the promised date, and for three real attempts, not two, not one. Thus fake attempts are also indirect theft.
There should be no sympathy for liars and thieves, or those who defend liars and thieves. If they lie and steal and do not do their jobs, they deserve to be underpaid -- in fact, they are overpaid.
Sometimes the product is not a phone but medication, although it is not up to UPS or the driver to judge what is important.
That said, I admit that it is hard work, probably unpleasant. But lying to get out of work that the customer has paid for should not be a legitimate option.
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