I finally snapped. (Destroyed Macbook Pro)

[MacModMachine]

User damage = warranty void. OMG that doesn't make sense, I am soooooo confused why that's the case...

At least Apple is refunding him some money.



It's self-incriminating evidence that he damaged his own computer.

He thinks by making the video private he can fool Apple.

The problem is that other people already have copies of the video.

yup, the guy is posting a video of him destroying his laptop or talking about how he did and bringing it in for warranty....which is fraud...even if its not for the screen(that he broke)....still fraud.

then removed the video, which most likely an emloyee has already seen and copied either from the apple store or this forum.

some people these days shouldn't own laptops....period.

 

[donanlun]

I signed up only to share my story about my experience with Apple Care and Macbook Pro's common issues.

First it was the Fan, then the Superdrive went, then my mouse and keyboard just stopped working.

14 total days of Apple Care bull, and 2 repairs, my laptop came back in worse condition than I had sent it in, and who is going to be patient to wait longer than half a month when they're very life depends on it.

Now I think I've ruined my life.

http://www.youtube.com/watch?v=4RMxKEBQvxM

Updates:

- Life not ruined. I'm operating on a machine I built a year before purchasing my Macbook Pro.
- Talking with Apple Custom Support on Monday.

Cheese man, calm down it is just a computer and you still have the warranty, don't be so upset all the time like that

 

[Detrius]

Does AppleCare cover mental illness?

YES!!! We had a lady who was clearly paranoid schizophrenic, and she managed to get Apple to pay us for THIRD PARTY SOFTWARE fixes.

 

[Detrius]

1) Never send ANYTHING to a third party. Ever. If its not a scam, its ****** service performed by some "trained" teenager with little to no tech experience. Always send it to Apple, ESPECIALLY WHEN YOU HAVE APPLECARE. Had you brought it to a store, everything would have been fixed, fine, and dandy, in a shorter turnaround frame with good quality work. Of course that assumes that you can get to a store, but you didn't indicate whether this was the case or not. Judging by your lack of clarity, I would think that it was the case-- you just got cheap and/or lazy. But that's just my assumptions.

Ahem. Double majored in math and computer science, have four years experience programming full time on OS X and Windows, and have at least two years experience as a bench technician. I've worked for several third party Apple Authorized Service Centers. I've never worked for Apple. I've seen shoddy techs, and I've seen good techs slip up and do shoddy work. I've seen competitors do shoddy work. I've seen Apple themselves do shoddy work. The parent company makes some difference, but it's ultimately about the individual who is looking at the machine.

 

[Alexwithad]

On my first Macbook Pro earlier last year the hard drive died within a few days of getting it. My Apple store is a little over an hour drive for me, I drove out they said yeah they'll have to order parts etc so I'd have to drive home and they'd call me when it's ready to be swapped so I'd have to drive back out there and then back. I told them that is unreasonable for that to happen a little more than two weeks after I got it. I was very firm yet nice to them about the whole process and the manager offered to give me a brand new one without any issues.

 

[darkplanets]

Ahem. Double majored in math and computer science, have four years experience programming full time on OS X and Windows, and have at least two years experience as a bench technician. I've worked for several third party Apple Authorized Service Centers. I've never worked for Apple. I've seen shoddy techs, and I've seen good techs slip up and do shoddy work. I've seen competitors do shoddy work. I've seen Apple themselves do shoddy work. The parent company makes some difference, but it's ultimately about the individual who is looking at the machine.

While this is undoubtedly true, the point I was trying to make is that most third-party repair vendors do not have a very good reputation. Furthermore, if you have Applecare, as I suggested, it is best to get it repaired by Apple, as if they mess up/do shoddy work the repair process is significantly streamlined, and there is a lot less finger pointing and could have/should haves involved than the post-third party repairs.