I got my macbook air's keyboard replaced as part of their faulty butterfly keyboard problem. It was shipped back to me today and there is a DENT

[basuracan]

The dent is on the lower right screen part of the mac! What should I do? Is this covered by apple?

I believe it happened during shipping. Which would be their fault for not packing it correctly, right?

Or the repairman accidentally applied too much force but hoped I wouldn't notice.

It seems to be purely cosmetic as the mac works fine but this is still shocking and unacceptable, it will also lower the resale value. I want this to be fixed or replaced as well. What should I do?

Here are images of the damage. On the right side, the screen does not close fully and there is a half a millimetre gap.

https://imgur.com/a/cqDDFqn

 

[Lifeisabeach]

I absolutely would be contacting Apple about this. Judging from the way that's bent upwards, I'm having a hard time picturing how that could have happened from mishandling while shipping.

 

[basuracan]

I absolutely would be contacting Apple about this. Judging from the way that's bent upwards, I'm having a hard time picturing how that could have happened from mishandling while shipping.

perfect, i just realised that as well. Cannot be a shipping thing. The repairman did it. This is infuriating. Im going in store tmr but i want to also call them, i dont know what to expect, i feel like they will shaft me and offer a half arsed form of compensation. Can i also text them? They seemed to recently remove the chat function from the support website

 

[Alpha Centauri]

I've seen exactly this bend before on more than one occasion. How? When the ground came up and hit my MBP whilst the screen was open.

 

[ignatius345]

The dent is on the lower right screen part of the mac! What should I do? Is this covered by apple?

I believe it happened during shipping. Which would be their fault for not packing it correctly, right?

Or the repairman accidentally applied too much force but hoped I wouldn't notice.

It seems to be purely cosmetic as the mac works fine but this is still shocking and unacceptable, it will also lower the resale value. I want this to be fixed or replaced as well. What should I do?

Here are images of the damage. On the right side, the screen does not close fully and there is a half a millimetre gap.

https://imgur.com/a/cqDDFqn

Haha I saw this when I clicked on your image. I guess Rule 34 applies in that someone somewhere finds damaged laptops erotic...

 

[Alpha Centauri]

Haha I saw this when I clicked on your image. I guess Rule 34 applies in that someone somewhere finds damaged laptops erotic...

View attachment 2263687

Hah, initially thought it was a png before the redirect. Erotic, 18+, (never heard of imgur), noooooooooo! Yup, there's always a niche audience out there for...anything, damaged or otherwise. 😅