just call on those numbers and then share what happened. I registered a case and then Apple support called always. I you see at the log bottom calls to 800+ from me were not going. see below call logs from my iPhone 5s:
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iCloud account security breached
- Thread starter ariahault
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just call on those numbers and then share what happened. I registered a case and then Apple support called always. I you see at the log bottom calls to 800+ from me were not going. see below call logs from my iPhone 5s:
Anyone else here think that there's more to this story than he's telling?
I think all is good, I just do not recognize the "demeanor" in their email. Maybe just because you are "international". I hope they figure it out for you. They have the tools to do so, they just need to get to it.
Question I raised to apple support in email just now:
1. There should be some efforts during last 9 days, what are those efforts.
2. What exactly technical team is doing? debugging the issue or trying to produce same issue in test environment.
3. What are the hurdles technical team facing to find the reason about what happened to my iCloud account.
4. Can I ask about Apple SLA with respect to my case?
5. What is next? if still technical team is unable to come with an answer.
1. There should be some efforts during last 9 days, what are those efforts.
2. What exactly technical team is doing? debugging the issue or trying to produce same issue in test environment.
3. What are the hurdles technical team facing to find the reason about what happened to my iCloud account.
4. Can I ask about Apple SLA with respect to my case?
5. What is next? if still technical team is unable to come with an answer.
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Question I raised to apple support in email just now:
1. There should be some efforts during last 9 days, what are those efforts.
2. What exactly technical team is doing? debugging the issue or trying to produce same issue in test environment.
3. What are the hurdles technical team facing to find the reason about what happened to my iCloud account.
4. Can I ask about Apple SLA with respect to my case?
5. What is next? if still technical team is unable to come with an answer.
[doublepost=1492117068][/doublepost]
Sounds good but try not to "wear" them out. The people you are conversing with are separate from the engineers doing the work on your case.
I hope they have the tools to solve this issue[doublepost=1492117582][/doublepost]
We all are Apple product users, that's why I am trying my best to share the experience.
If that's how an Apple employee writes emails to customers these days then I have to admit that the employee requires immediate training.
So to make things short, did you find the phone or tried calling it to see if anyone answers?
No matter how the icloud lock was turned off its not really going to bring your lost phone back correct?
No matter how the icloud lock was turned off its not really going to bring your lost phone back correct?
Like to give the benefit of the doubt, but a new user asking a bunch of questions about a lost phone and the process Apple takes to verify seems.... odd....
I used to frequent a forum for guitar owners. Sometimes a new user would ask a bunch of questions about how to spot a fake Fender, and fellow forum members would freely give away all the tricks and tools used to fake a real guitar. Could be looked at as a service or it could be looked at as a tool to avoid detection.
You never know.
I used to frequent a forum for guitar owners. Sometimes a new user would ask a bunch of questions about how to spot a fake Fender, and fellow forum members would freely give away all the tricks and tools used to fake a real guitar. Could be looked at as a service or it could be looked at as a tool to avoid detection.
You never know.
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You look the most intelligent guy here
let me ask you question Suppose you are in my situation, lost your iPhone and registered a case with
and waiting for 9+ days to get an answer. What you will do?
If you live in Saudi Arabia, you can buy 10 more and a couple of iPads with your dinner money. Don't sweat it, just go and buy a new one.
It is not only question of an iPhone, instead of iCloud security breach and Apple customer satisfaction.
First question is, did you use you iCloud email and password for any other sign in (like other webmail, forums, or online shopping)?
Regardless, immediately change your password and only use that password for iCloud sign in from now on. Turn on 2-factor authentication. When you do log in to iCloud on a computer, don't let the computer remember your iCloud password.
As for the security breach, no one can really help you, as there are so many possibilities of where the breach could originate from. Likely someone had your iCloud password.
It is time to just start fresh, and move on.
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Wise words indeed! Apple gives us these tools and they work great.
Apple support update:
In response to my email with below questions:
1. There should be some efforts during last 9 days, what are those efforts.
2. What exactly technical team is doing? debugging the issue or trying to produce same issue in test environment.
3. What are the hurdles technical team facing to find the reason about what happened to my iCloud account.
4. Can I ask about Apple SLA with respect to my case?
5. What is next? if still technical team is unable to come with an answer.
support called and explained that they can submit a case to Apple Technical support through system, they even don't have information about Apple Technical support email or contact. They even cannot follow-up for a submitted case, they have to wait and daily check response from Apple Technical support.
I am not sure, it this is the case with Asian community only?
In response to my email with below questions:
1. There should be some efforts during last 9 days, what are those efforts.
2. What exactly technical team is doing? debugging the issue or trying to produce same issue in test environment.
3. What are the hurdles technical team facing to find the reason about what happened to my iCloud account.
4. Can I ask about Apple SLA with respect to my case?
5. What is next? if still technical team is unable to come with an answer.
support called and explained that they can submit a case to Apple Technical support through system, they even don't have information about Apple Technical support email or contact. They even cannot follow-up for a submitted case, they have to wait and daily check response from Apple Technical support.
I am not sure, it this is the case with Asian community only?
I think I would focus on issue resolution rather than attempting to understand to inner workings of a support organisation.
You need to be patient. Could take weeks. Thousands of cases each day so do not expect personal service.
Dude it looks more like the person you are in contact with are just 3rd party Apple distributors. You need keep in direct contact with Apple only. You are wasting your time trying to get answers from these guys, and they're probably doing a terrible job at relaying your issue to the actual Apple Support.
I agree with you. I would go direct with Apple and not rely on these lackadaisical third party distributors.
Dear Genious advisor,
Please see below screen shot used to contact Apple support and register the case:
[doublepost=1492322440][/doublepost]
Good idea; this is what I am trying to do.
No that is most certainly not what you are after. You chase things of no relevance and beat them to death. As if Apple would share their inner working procedures and SLAs with you. Instead of focusing on resolving the problem you focus on being demanding and loud and difficult.
why dont you put some of your efforts to support me and resolve the issue, instead of advocating Apple