No the issue is different, Technical support too is complaining about Apple Engineer and asked me to submit feedback with case id reference.
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iCloud account security breached
- Thread starter ariahault
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No the issue is different, Technical support too is complaining about Apple Engineer and asked me to submit feedback with case id reference.
Any Apple product buyer signs a contract/agreement?
You need to get your priorities straight.
iCloud security is fine and iCloud activation lock works great.
Your case is an isolated issue with what you're claiming Supposedly happened.
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I find it extremely unlikely that a customer service rep would try to get you AWAY from customer service in order to provide feedback ON customer service. At least last time I checked the product feedback site wasn't meant for Applecare complaints, but whatever makes you happy.
If you signed an agreement, you surely have a copy...
Priorities are straight, case is reported and I am try to get Apple response.
You think that Apple Technical Support is so incompetent that they can't have Apple products knowledge as you do have? Still they didn't came with a technical reasoning of what happened, but it is very clear that until now official response is 'That the Case is Pending with Apple Engineer'.
I have shared the case number 100166320965, instead of passing rough comments just communicate with Apple and ask them why they have not yet provided response against my case in your words till now?
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You are right about the feedback page, but this is what shared with me and I am supposed to try. I will surely check with Technical Support Mr. Melha about concern you mentioned within a day, to see what they will do with my feedback at least in a day.
I tend to think that since your case is an isolated issue and millions of other users devices dont just magically disappear from their icloud account its probably not an Apple issue. Most likely someone that had access to that icloud account accidentally removed it.
But if you want to keep chasing Apple go for it
I tend to think that since your case is an isolated issue and millions of other users devices dont just magically disappear from their icloud account its probably not an Apple issue. Most likely someone that had access to that icloud account accidentally removed it.
But if you want to keep chasing Apple go for it
I personally know a victim of similar issue, and why they have not registered case with Apple this is not my concern. I would like to share another reality with respect to your response: Whenever I visit School to complain about Teacher behavior, administration tells only you have this issue, no other Parents complains.
Most of the I found own more than one iPhone and iPad, and if they lost one, are capable to purchase a new one. My issue is not iPhone, I lost it because of my mistake but it is disappeared from Find Phone list because of Apple security issue. Sooner or later it will be proved.
Don't be so accidental please.
Even if and when Apple finds out what happened, they will not share it with the user, unless they can show user induced error.
Apple getting exposed.
Apple Technical support already told me on 4/4/2017 that it might happned through your iCloud account. Which they realized on same time a false assumption and stepped back. Same day they submitted the case to Apple Engineer (this is what Apple Technical support mentioned). They have some internal system, where Technical Support can submit cases and can't even followup.
Let them say something, that they can share or not. I am waiting for that momemnt badly.
Just for the heck of it I want to know what the OP finally ends up doing. I was thinking he was trolling but it seems to be too much effort to just troll on a forum.
Yes, please launch a site and regale us your tale of woe, yet again.
Apple security is strong...your ID was compromised thru your own fault.
Let this be just another reminder of what not to do.
Apple security is strong...your ID was compromised thru your own fault.
Let this be just another reminder of what not to do.
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Dude you are expending way too much effort for something that is your own fault.
I read through the entire thread and came to the conclusion that there's no iCloud security flaw.
OP, you can't claim there's a flaw without proof. Let this be a lesson to turn on 2FA.
OP, you can't claim there's a flaw without proof. Let this be a lesson to turn on 2FA.
Well... That was a waste of your time.
The OP is trolling by jumping to the conclusion iCloud has been breached. Even if he's right that his phone has been removed from the list. This has happened because he had a terrible password and/or passcode ,might have both been the same, and someone saw him enter it, and he didn't have 2 factor enabled. He could have wrote this like, has the impossible has happened ?
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very simple !!! I can say that iCloud account security has been breached.
1. Case registered with Apple and Support (Mr. Melha ) although promised lot of times that they will share exact details with reference to Apple Technical team justification or Apple system logs, but never shared in reality what happened.
2. Mr. Melha found to be helpless, when it comes to response from Apple Engineer or Apple Technical team. He helped me and provide information how I can complaint about the support issue against the Apple Engineer (name now known). s image from inbox:
3. Apple was asked to just share details about what exactly happened to my device and by whom. Mr. Melha was expected to share this details at least verbally or in emails, where as he found to be just promising all the time.
4. Device disappeared from Lost Phone list but still appears in iCloud, see image from my currant device:
5. I have concern about Apple Support and Customer Feedback system, such a company is unable to provide me a response which is supported by Technical or Action History.
Thanks,
HEY, .. can I have your attention and help me out here?
What do you want or expect from the community here?
What do you want or expect from the community here?