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Starting with iOS 15, iPadOS 15, and macOS Monterey, users with a paid iCloud+ storage plan can personalize their iCloud email address with a custom domain name, such as johnny@appleseed.com, and the feature is now available in beta.

iCloud-General-Feature.jpg

iCloud+ subscribers interested in setting up a custom email domain can visit the beta.icloud.com website, select "Account Settings" under their name, and select "Manage" under "Custom Email Domain." Users can send and receive email with up to five custom domains, while family members can each have up to three email addresses per domain.

After entering a custom domain on the iCloud website, users can add email addresses that they currently use with the domain. Users can also create new email addresses after they have finished setting up the domain with iCloud, according to Apple. Note that any custom email addresses must not be in use with another Apple ID.

icloud-custom-email-domain.jpg

For those who missed the announcement back at WWDC in June, iCloud+ is Apple's new branding for paid iCloud storage combined with new features like iCloud Private Relay and Hide My Email. iCloud+ features are included with iCloud storage plans at no additional cost, with prices remaining set at $0.99 per month for 50GB of storage, $2.99 per month for 200GB of storage, or $9.99 per month for 2TB of storage in the United States.

The ability to use a custom email address for iCloud is not to be confused with Hide My Email, a separate iCloud+ feature that allows users to create unique, random email addresses that forward to their personal inbox so they can send and receive email without having to share their real email address.

(Thanks, Tommaso Armstrong!)

Article Link: iCloud+'s New Custom Email Domain Feature Now Available in Beta
Before moving my actual private domain from Google Workspace, I registered the same domain name, but ending in .us instead of .net. I started the procedure on beta.icloud.com and got to the point of putting in my new domain name and iCloud said "You must use a valid domain name." Well, .us is a valid domain ending so evidently this thing is broke before it's even started.
 
Like many people here, I get an error "too many hops" when I try to send to the newly made iCloud domain. Sending works fine. I would love to know what generates the too many hops error. It is coming from the iCloud SMTP server so it might be just a bug on Apple's side. This was sent from iCloud @iCloud.com account to the custom domain.


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This is a system-generated message to inform you that your email could not be delivered to one or more recipients. Details of the email and the error are as follows: <owner@example.com>: host mx01.mail.icloud.com[17.57.154.23] said: 554 5.4.0 Error: too many hops (in reply to end of DATA command) Reporting-MTA: dns; pv50p00im-zteg10021301.me.com X-Postfix-Queue-ID: 2C2CDCC03CA X-Postfix-Sender: rfc822; account@icloud.com Arrival-Date: Thu, 26 Aug 2021 21:08:49 +0000 (UTC) Final-Recipient: rfc822; owner@example.com Original-Recipient: rfc822;owner@example.com Action: failed Status: 5.4.0 Remote-MTA: dns; mx01.mail.icloud.com Diagnostic-Code: smtp; 554 5.4.0 Error: too many hops
Just curious - do you have an account with an old @me.com email associated with it?
 
That wouldn’t be an issue. My iCloud account is from the .Mac days so I have @icloud.com, @me.com, and @mac.com addresses and I always used the mac.com address as my default.
I’m curious if, for some of us with older accounts that have the@me emails, that the internal routing is causing errors. For those that have got it working - can anyone provide an example? Do you have access to an @me.com account or just @icloud.com accounts?

My theory is - it’s working for newer accounts that only have @icloud.com emails, but is not working for older accounts that have both @me.com and @icloud.com emails.
 
I’m curious if, for some of us with older accounts that have the@me emails, that the internal routing is causing errors. For those that have got it working - can anyone provide an example? Do you have access to an @me.com account or just @icloud.com accounts?

My theory is - it’s working for newer accounts that only have @icloud.com emails, but is not working for older accounts that have both @me.com and @icloud.com emails.
Interesting results. I just decided to send from the custom domain to the same custom domain with a different user and I don't get a bounce but I also didn't receive the email. I think Apple has some routing problems with their beta.
 
I’m curious if, for some of us with older accounts that have the@me emails, that the internal routing is causing errors. For those that have got it working - can anyone provide an example? Do you have access to an @me.com account or just @icloud.com accounts?

My theory is - it’s working for newer accounts that only have @icloud.com emails, but is not working for older accounts that have both @me.com and @icloud.com emails.
You might be onto something here, my account has @me address as well as @icloud.com
 
Has anyone found a way to setup their custom domain in Big Sur's mail? It works on iOS 15 DB7 and on the web but not on older versions. Any workaround?
 
Ok. It just appeared for me on both my iPhone and my iPad. Now I was messing with some settings so I don't know if that caused the provisioning or the fact that I just went over 24 hours.

The settings I was messing with:
  • On beta.icloud.com, go to mail.
  • Click the cog above "mailboxes."
  • Click on the email address associated with your "custom" domain.
  • Type in your name in the box that says "full name" mine wasn't populated in there previously.

So in summary. Not sure if the 24 hour delay fixed the issue, or if Putting in my name in the preferences on beta.icloud.com fixed it. But wither way I'm all squared away.

If I can just figure out how to get my wife and kids addresses added to their accounts I'll be golden.

I think you hit on it. I just tested, and as soon as I did that procedure, the email address showed up on iOS as an available send-from address.
 
For those unable to add a certain custom address, good news: I found the problem. Bad news: it’s unfixable (for now).

The emails I’m unable to add are listed as secondary contacts for my Apple ID. Attempting to delete it on appleID.Apple.com freezes the site, trying to do the same in the iPhone settings comes up with “Cannot iCloud”

A3BF6E2B-BE1E-4B03-89AB-E3A17DE0A794.jpeg


I’ve submitted a bug report in the Feedback app in iOS 15 beta. The more of us who do so, the quicker this will get fixed.
 
What’s strange is that my custom domain is showing up on my M1 MacBook Air on 11.5.2 but not on my 2017 15” MacBook Pro on 11.5.2
 
I’m curious if, for some of us with older accounts that have the@me emails, that the internal routing is causing errors. For those that have got it working - can anyone provide an example? Do you have access to an @me.com account or just @icloud.com accounts?

My theory is - it’s working for newer accounts that only have @icloud.com emails, but is not working for older accounts that have both @me.com and @icloud.com emails.
I have an older .me account as well. I can send emails no problem but get the hops error as well:

Your message cannot be delivered to the following recipients:

Recipient address: HIDDEN
Reason: SMTP transmission failure has occurred
Diagnostic code: smtp;554 5.4.0 Error: too many hops
Remote system: dns;smtpout.mac.com (TCP|172.17.0.2|53277|10.112.84.233|25) (iCloud SMTP - mr85p00im-ztdg06011801.me.com 3.5.0 [2116B30-0009dff0785a])

Reporting-MTA: dns;ms44016.mac.com (tcp-daemon)
Arrival-date: Thu, 26 Aug 2021 20:13:17 +0000 (GMT)

Original-recipient: rfc822;HIDDEN
Final-recipient: rfc822;HIDDEN
Action: failed
Status: 5.4.0 (SMTP transmission failure has occurred)
Remote-MTA: dns;smtpout.mac.com (TCP|172.17.0.2|53277|10.112.84.233|25)
(iCloud SMTP - mr85p00im-ztdg06011801.me.com 3.5.0 [2116B30-0009dff0785a])
Diagnostic-code: smtp;554 5.4.0 Error: too many hops
 
Can anybody help me set up the custom domain feature DNS settings on godaddy? The instructions I was sent dont seem to relate to what godaddy shows me…

Specifically I can’t seem to get past the MX verify step. As far as I can tell I am following the instructions properly, but I am seriously stuck.

Any help would be greatly appreciated!
 
Can anybody create a custom domain email adress with an hyphen in the adress? I try to do it myself but as long as there’s an hyphen in it I get an error message
 
Anybody know how good iCloud spam filtering is?

Break

I got this setup and working. Sent email to an outlook.com account. It was sent to junk. Checked the headers in Microsoft’s message header analyzer and things looked fine.
 
More and more people are reporting this weird "too many hops" error when sending email to their custom domain.

The consensus is that it only affects older iCloud users who joined the service during either iTools, .Mac or MobileMe days. In other words, if your iCloud email address has either @mac.com or @me.com alias (in addition to @icloud.com), you are affected. If your iCloud email address only has @icloud.com ending, you are not affected.

Only Apple can fix this. There's nothing you can do, except report it.
 
I’m curious if, for some of us with older accounts that have the@me emails, that the internal routing is causing errors. For those that have got it working - can anyone provide an example? Do you have access to an @me.com account or just @icloud.com accounts?

My theory is - it’s working for newer accounts that only have @icloud.com emails, but is not working for older accounts that have both @me.com and @icloud.com emails.
As I mentioned before, mine is even older than the MobileMe days and my custom domain is working fine. I had the DNS entries switched over and I was sending and receiving emails through iCloud within 5 minutes.
 
Anybody know how good iCloud spam filtering is?

Break

I got this setup and working. Sent email to an outlook.com account. It was sent to junk. Checked the headers in Microsoft’s message header analyzer and things looked fine.
I did some research about iCloud spam filtering when this was first announced because I was considering switching as well. Everything I read said it was really good. Reports pretty much ranged from ‘almost as good as Gmails’ to ‘just as good as Gmails.’
 
More and more people are reporting this weird "too many hops" error when sending email to their custom domain.

The consensus is that it only affects older iCloud users who joined the service during either iTools, .Mac or MobileMe days. In other words, if your iCloud email address has either @mac.com or @me.com alias (in addition to @icloud.com), you are affected. If your iCloud email address only has @icloud.com ending, you are not affected.

Only Apple can fix this. There's nothing you can do, except report it.
This isn’t true. My iCloud account is originally a .Mac account from 2006. I don’t have this issue. The only thing possibly noteworthy about my account is it was originally a corporate account issued to me when I worked at Apple. Either way though, it was still created long before MobileMe existed.
 
More and more people are reporting this weird "too many hops" error when sending email to their custom domain.

The consensus is that it only affects older iCloud users who joined the service during either iTools, .Mac or MobileMe days. In other words, if your iCloud email address has either @mac.com or @me.com alias (in addition to @icloud.com), you are affected. If your iCloud email address only has @icloud.com ending, you are not affected.
I have a .me address as first alias, no problems at all
 
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Interesting results. I just decided to send from the custom domain to the same custom domain with a different user and I don't get a bounce but I also didn't receive the email. I think Apple has some routing problems with their beta.
New info. I changed my DNS to have only a MX record (and the other records listed by the instructions.) Now I'm getting an error that says I don't have an A record. Yes, there is no website associated with my email address. Is this something new?

Why does it seem to be looking for an A record. My host is purely MX records with the required TXT and CNAME sections.

This is a system-generated message to inform you that your email could not be delivered to one or more recipients. Details of the email and the error are as follows: <owner@example.com>: Host or domain name not found. Name service error for name=example.com type=A: Host found but no data record of requested type Reporting-MTA: dns; [URL='http://pv50p00im-ztdg10012001.me.com/']pv50p00im-ztdg10012001.me.com[/URL] X-Postfix-Queue-ID: C572A28027E X-Postfix-Sender: rfc822; user@example.com Arrival-Date: Fri, 27 Aug 2021 05:04:28 +0000 (UTC) Final-Recipient: rfc822; owner@example.com Original-Recipient: rfc822;owner@example.com Action: failed Status: 5.4.4 Diagnostic-Code: X-Postfix; Host or domain name not found. Name service error for name=example.com type=A: Host found but no data record of requested type
 
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