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If you emailed Tim, Angela, or both about this mess please post here

tivoboy said:
actually, my initial order on the apple store iphone app after ordering said "delivers Ap 24", but then within about a day changed to the Apr 24-May 8 that we all have had.

Still, having ordered at 00:04:09, and not yet having the watch is a bummer.
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Which model was that? I had 6 bookmarked and all of them were either the date range OR 4-6 weeks. I was there the first minute it was open but took 4 minutes to correctly type in my address into stupid Apple Pay that had never needed it the previous 10 times I used it.
 
If you emailed Tim, Angela, or both about this mess please post here

MuseumVisitor said:
@dannyyankou
You are still interested in this topic for no reason? Why can you be happy playing with your watch?
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It's funny how you assume I have one because I'm not complaining about the launch. I ordered the minute it went on sale, have to wait until the second half of May. Nothing can be done about production issues though.

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SixtyK said:
I sent Tim a Tweet yesterday, does that count?

Image
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tivoboy said:
actually, my initial order on the apple store iphone app after ordering said "delivers Ap 24", but then within about a day changed to the Apr 24-May 8 that we all have had.
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I am far too spiritually fit to call you a liar, but I don't believe you.

tivoboy said:
Still, having ordered at 00:04:09, and not yet having the watch is a bummer.
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It is a bummer, but still well within the 14-day delivery that you were promised.
 
BSben said:
Do you actually live in an area where the Post Office is like that? If so I feel ever so terribly sorry for you. My nearest Post Office is not like that at all. People there are usually sending letters and parcels, and maybe buy a stamp with some ugly face on it. It is also very convenient as one can park in the Waitrose Car Park next door (their coffee and scones are just the ticket).
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Yes, sadly. And I grew up around worse.. My nearest post office is very close to a GP surgery. When I had to pick up a tax disc a few years ago before it all went online I did it on my way home from a meeting in a suit with a relatively new iphone that I was reading my email on whilst queuing.. The looks I got made me quite uncomfortable. I'm 6'1 and used to play rugby so I wasn't afraid, just a little self conscious. The Post office in the City centre is much more as you describe above.. Though it's next to a John Lewis rather than a waitrose.. ;)
 
KauaiBruce said:
WOW. How did the OP get promised delivery on the 24th and ONLY the 24th when no one else did?
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If kids play around and break something in the house they often say they haven't touched anything and it wasn't their fault. Not because they lie or they fear the consequences but because they really believe that they didn't do anything. it's some kind of protection mechanism of the brain. This also happens when people experienced traumatic events or hear arguments against something they believed in their whole life. It's really fascinating.

People who write a rant to the CEO of a multi billion company because they haven't received their toy at launch date ( and feel like they deserve it before anyone else ) and expect a bis excuse as a reply are pathetic.
 
McDaddio said:
What was so bad about the experience?

1. YOU decided to pre-order rather than wait until they available in a store which means...wait for it...that it will be mailed to you.

2. You placed an order and received a confirmation with a window of when it will show up.

3. When it is ready to ship, you will receive an email with a tracking number so you can know when it is showing up.

If you are unable to accept deliveries at home from Apple or Amazon or any other companies, then you could have just waited and picked it up in the store.
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Apple is trying to market this as a luxury item.

Have you ever purchased a piece of jewelry in the $500-$1000 range?

It goes a little differently than; "You'll get it when you get it."
 
CharlieCat666 said:
Apple is trying to market this as a luxury item.

Have you ever purchased a piece of jewelry in the $500-$1000 range?

It goes a little differently than; "You'll get it when you get it."
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Right. Because companies have newly launched high demand luxury items in sufficient inventory to satisfy all demand

Try ordering a Tesla on line and let me know if you get a specific delivery date. I'm
 
Sorry, but if you were given a range of 4/24-5/8, you have absolutely zero right to complain whatsoever unless its May 9 and you don't have your watch yet. The fact that people who ordered after you are getting theirs is irrelevant. There are likely numerous reasons why some orders would come before others, many of which are out of Apple's immediate control. You purchased the product with the explicit knowledge that it would come during the aforementioned date. By clicking "place order", you accept the delivery date that was posted. Is it frustrating that others have their new watch and you don't? Sure. But you have no grounds for complaining. It honestly makes you seem like a whiny child. Grow up, you've lived many years without an Apple Watch and will no doubt be able to survive a couple more weeks without it.
 
thefredelement said:
I'm not talking about all watches, the watch I ordered said it delivers between 4/24 - 5/8, no one who ordered the watch that I ordered received theirs on 4/24 - that's an issue and borders on false advertising.
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Prior to the ordering, it's been widely advertised as a 4/24 launch. It's not unreasonable to expect it on 4/24. This was poorly done. If Apple didn't think this was a mistake, then they wouldn't have removed that date on many of the advertisements.

To the people who say they don't have a problem and they are expecting their watch May: none of this applies to you, cause your situation is entirely different. Let's see how you feel when we reach the end of May and some June people have the same model as yours.
 
CharlieCat666 said:
It goes a little differently than; "You'll get it when you get it."
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They didn't do that. They told me exactly when to expect it. They may have misjudged demand for certain lines, but marketing is far from a science. The problem here is they have fanatical fan base, but they also know those same people will forget about this in a month and will buy their next product on release day. Us early adopters are suckers.
 
Here is my letter to Tim:

Hey Tim,

I’m loving you as a leader and am pleased with the direction Apple has taken under your charge. However, I am disappointed with the  Watch release. I am in San Francisco, CA and ordered and received confirmation of my watch purchase on April 10th at 12:06 PST which was 1 minute after the Apple Store app went live. Yet, my order is still “Processing” and it’s now April 25th. Mostly I’m upset because people who ordered the same model watch after I did received theirs today. I understood that orders would be sent out in the order received. I’m hoping there is a reasonable answer to mine being delivered after later orders but with nothing more than an odd confirmation email I received two days ago from Apple, I have no idea what is going on or when I should expect my watch to arrive.

Perhaps this was the best way for the  Watch to be released due to the many configurations available, but the lack of clear communication regarding specific delivery dates and confusion as to why later orders are being received first leaves the process with much to be desired. I hope my watch arrives soon. If it is to be delivered in a week’s time I would have been grateful to know that as soon as Apple knew of the delay. I hope future releases are handled in a more clear manner.

A disappointed but loyal Apple fan,
 
puter said:
Here is my letter to Tim:
Mostly I’m upset because people who ordered the same model watch after I did received theirs today.
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You emailed the CEO of the largest corporation in the world because you think someone cut in line? How do you know someone ordered after you got the watch before you? Do you know how the ordering system works? Do you understand how email works?
 
Leeabe said:
You emailed the CEO of the largest corporation in the world because you think someone cut in line? How do you know someone ordered after you got the watch before you? Do you know how the ordering system works? Do you understand how email works?
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I know because people are posting the model and size they ordered and at what time they received confirmation of their order from the Apple store. So, those that received their watch that is the same model I ordered when they had their order confirmed after :06 on pre-launch sale day received it before me when I was before them. Am I childish for expressing concern for a policy that Apple said it would follow being broken? I think not. I believe in fairness and transparency and this is an example of neither.

Yes, I know how the ordering system works. Apple was quite clear in how they said it was to go down.

Do I understand how email works? You, my friend, are a troll and an idiot. Why I bothered answering you I'll never know.
 
martinctv said:
Only if it were fact that some ordered a pizza after me and got theirs delivered first.
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Lol, this tells me all I need to know about you!!!!

By your own admission, you'd be pissed if you got a pizza at 18 minutes (inside the time frame quoted you)... if, for logistical purposes, the driver dropped off a pizza first at another spot on the way... though that person ordered their pie 90 seconds after yours.
This is the very pinnacle of entitlement at its most loony!!!
Lol, just how important are you??? Should the pizza shop hire an extra worker for you, your highness...? They should drive past the 1st spot, then back by a 2nd time, because you may email their superiors all haughtily & demanding?
You are a worse version of "misery loves company".
It's ok to be mildly jealous of someone that lives next door to the shipping depot & thus, gets their package first.... but to outright think that that(clearly logical happenstance) is unfair & throw a fit about it, shows a major departure from reality.
I'm literally embarrassed for you, having written that letter & exposing your incredibly & ridiculously spoiled position on the matter.
I'm going to make my 15 year old son read your post, so he can learn how NOT to act. I would be enormously sad & feel like I failed as a father if he ever felt like his importance was above other human beings & that his wants trumped the need for careful logistics of an enormous undertaking, due to being all full of his own self-import.
 
puter said:
I know because people are posting the model and size they ordered and at what time they received confirmation of their order from the Apple store. So, those that received their watch that is the same model I ordered when they had their order confirmed after :06 on pre-launch sale day received it before me when I was before them. Am I childish for expressing concern for a policy that Apple said it would follow being broken? I think not. I believe in fairness and transparency and this is an example of neither.

Yes, I know how the ordering system works. Apple was quite clear in how they said it was to go down.

Do I understand how email works? You, my friend, are a troll and an idiot. Why I bothered answering you I'll never know.
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Wait, so you think an email confirmation travels through the Internet at the same time no matter your location? An email confirmation is what time your email server received it, not what time it was sent. There are various bottlenecks that affect it. And you are calling me a troll and idiot?

And please direct me to a link where Apple informed us of how their ordering system ranks orders. You think they log orders in a database at random and then just randomly choose what orders go out first? Does time added to cart matter? Bank response time?
 
Leeabe said:
Wait, so you think an email confirmation travels through the Internet at the same time no matter your location? An email confirmation is what time your email server received it, not what time it was sent. There are various bottlenecks that affect it. And you are calling me a troll and idiot?

And please direct me to a link where Apple informed us of how their ordering system ranks orders. You think they log orders in a database at random and then just randomly choose what orders go out first? Does time added to cart matter? Bank response time?
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No, I don't think email confirmation travels through the internet at the same time but I do know that Apple's timestamp (to which I've been referring) is unique to Apple and therefore they should be using this to determine whom to send to first. It has nothing to do with the internet or bottlenecks or anything else. This is Apple's timestamp.

“We’re happy to be updating many customers today with the news that their Apple Watch will arrive sooner than expected,” an Apple spokeswoman told BuzzFeed.
“Our team is working to fill orders as quickly as possible based on the available supply and the order in which they were received. We know many customers are still facing long lead times and we appreciate their patience.”

Source: http://www.telegraph.co.uk/technolo...rst-Apple-Watches-delivered-to-customers.html

And regardless of time added to cart, or time for bank response, everyone on these forums are listing the same response time...that which was issued by Apple. Why the fight? I'm not even upset; just frustrated with the situation.
 
puter said:
I know because people are posting the model and size they ordered and at what time they received confirmation of their order from the Apple store. So, those that received their watch that is the same model I ordered when they had their order confirmed after :06 on pre-launch sale day received it before me when I was before them. Am I childish for expressing concern for a policy that Apple said it would follow being broken? I think not. I believe in fairness and transparency and this is an example of neither.

Yes, I know how the ordering system works. Apple was quite clear in how they said it was to go down.

Do I understand how email works? You, my friend, are a troll and an idiot. Why I bothered answering you I'll never know.
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Wouldn't the order numbers be more accurate than a time stamp? It appears that the order numbers are sequential. There is no email server to worry about or time stamps, your order number is the number that was assigned when you ordered it.
 
KauaiBruce said:
Which model was that? I had 6 bookmarked and all of them were either the date range OR 4-6 weeks. I was there the first minute it was open but took 4 minutes to correctly type in my address into stupid Apple Pay that had never needed it the previous 10 times I used it.
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that was for the 42MM SG Sport, my GF ordered a 42MM Blue Sport, hers arrived Friday 4/24.

Also, the 38MM Blue Sport I ordered for her on late Saturday, arrived Friday 4/24.

My order based on gmail meta data showed the 00:04:09, which is well before others who have already received it. Last week we were all putting the cut-off at about 00:04:14.

It's not a real problem, I've already ordered another and am sure it will arrive soon and the 42MM SG Sport is already sold for 900$ and will ship to it's recipient tomorrow ;-)
 
wesk702 said:
Prior to the ordering, it's been widely advertised as a 4/24 launch. It's not unreasonable to expect it on 4/24. This was poorly done. If Apple didn't think this was a mistake, then they wouldn't have removed that date on many of the advertisements.

To the people who say they don't have a problem and they are expecting their watch May: none of this applies to you, cause your situation is entirely different. Let's see how you feel when we reach the end of May and some June people have the same model as yours.
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Did you expect them to deliver it to every single person on the 24th just because it said on the website that it was launching on 24/4.
 
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