Really, so you would feel comfortable opening your apple watch or macbook to check the contents in front of people who can barely afford to feed themselves? That was the point I was trying to make, I wouldn't want to rub their face in the stuff I can afford to spend my disposable income on when they don't have any...
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If you emailed Tim, Angela, or both about this mess please post here
- Thread starter martinctv
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Really, so you would feel comfortable opening your apple watch or macbook to check the contents in front of people who can barely afford to feed themselves? That was the point I was trying to make, I wouldn't want to rub their face in the stuff I can afford to spend my disposable income on when they don't have any...
I think this is really honest, fair and well written. Expect a polite, generic, meaningless response if any. One thing is certain, there will never be any detail on what's going on here. We all accepted our orders with date RANGES for delivery. The assumption of fairness is probably naive on all our parts.
Apple were transparent & honest from the day you ordered with a delivery window of 4/24-5/8! There's another 10 days before you have the right to become upset with them for missing delivery windows & poor customer service.
The issue is that the email did not give any clarification as to why it was being sent, but after compring notes online it was clearly sent only to those people that would not be served on launch day. If that was indeed how they selected the recipients, they could have been less opaque in their meaning. Its not offensive, that is a drammatic way of putting it, but it definitely wasn't an example of great customer communication.
i won't lie i was hoping for a first day like the rest that did get there watch but now i've lost that momentum when it gets here it gets here i've impatentely waited 2 long months for the iPhone 6 plus from being back ordered what is 2 weeks honestly.
If you read the email before you comment you would realize that I am not upset with my delivery window. Thank you for your thought provoking comment though.
Im personally horrified at what happened. My Sport 42mm in Pink is still processing even though my order was placed at 3:02 (on my device it was 3:01). I thought that this will be another religious experience of mine when I stay up late and I get my Apple toy first in line. But Apple suddenly changed its policy and attitude toward its consumers. Im embarrassed in front of those who walked into the store the following day and now they are playing with the same item that I ordered a night before them.
This message is also warring to everyone who would want to order a new product from the Apple in the future and assume that it would work on first come - first served bases.
I will never again trust Apple that it will be fair and professional process. After this experience, Im giving up on my enthusiasm to anything new that Apple has to offer.
One thing is to admit that you have run out of colours and materials, but something else is to reorder the queue and screw up the delivery priority. What is even worst, there is no one at Apple to come out and apologize and to acknowledge the mistake. In my mind, someone should be responsible for this mess up.
Well, girls and boys this is my last time to feel like a fool.
This message is also warring to everyone who would want to order a new product from the Apple in the future and assume that it would work on first come - first served bases.
I will never again trust Apple that it will be fair and professional process. After this experience, Im giving up on my enthusiasm to anything new that Apple has to offer.
One thing is to admit that you have run out of colours and materials, but something else is to reorder the queue and screw up the delivery priority. What is even worst, there is no one at Apple to come out and apologize and to acknowledge the mistake. In my mind, someone should be responsible for this mess up.
Well, girls and boys this is my last time to feel like a fool.
You sound very much like a person that I try to chat online with Apple store about this issue. They used almost the same language as you do. Very strange.
That's apples and oranges. Pizza is made fresh to order, likely 10-15 minutes away from where you are. You can't expect Apple to manufacture, ship, all these watches to us and ALL of us and get them on the dates proposed. I understand your frustration but please be reasonable.
What was so bad about the experience?
1. YOU decided to pre-order rather than wait until they available in a store which means...wait for it...that it will be mailed to you.
2. You placed an order and received a confirmation with a window of when it will show up.
3. When it is ready to ship, you will receive an email with a tracking number so you can know when it is showing up.
If you are unable to accept deliveries at home from Apple or Amazon or any other companies, then you could have just waited and picked it up in the store.
What is strange about a straight forward and rationale explanation of what a 4/24 - 5/8 delivery window means?
Dear Tim and Angela,
You right royally went and f**@ed up that launch didn't you?
I would have expected a little more business nous from you both. Like, don't order the Sport SG as we won't be able to deliver them till f*&# knows when, instead we would love to take your money by advising you to order the *
WATCH that is sitting in China waiting to be delivered to you now*.
Instead, you have gone a pissed off 22 fanboys with nothing better to do than whinge about what is ulitmately a completely worthless product which undermines all the the hard work and direction put in to your company by its founders.
Love always,
1 of 22 fanboys.
You right royally went and f**@ed up that launch didn't you?
I would have expected a little more business nous from you both. Like, don't order the Sport SG as we won't be able to deliver them till f*&# knows when, instead we would love to take your money by advising you to order the *
WATCH that is sitting in China waiting to be delivered to you now*.Instead, you have gone a pissed off 22
fanboys with nothing better to do than whinge about what is ulitmately a completely worthless product which undermines all the the hard work and direction put in to your company by its founders.Love always,
1 of 22
fanboys.
Because it's common sense and people with common sense tend to think similarly.
Common sense like that may only robots be able to (re)produce.
And its common sense to disrupt a topic that has nothing to do with your life?
How is it robotic? April 24-May 8. Even a kindergartner can interpret that.
actually
actually, my initial order on the apple store iphone app after ordering said "delivers Ap 24", but then within about a day changed to the Apr 24-May 8 that we all have had.
Still, having ordered at 00:04:09, and not yet having the watch is a bummer.
actually, my initial order on the apple store iphone app after ordering said "delivers Ap 24", but then within about a day changed to the Apr 24-May 8 that we all have had.
Still, having ordered at 00:04:09, and not yet having the watch is a bummer.
Here is my email and the response I got from Tim a few hours later
Hello Mr. Cook
With the excitement of the Apple Watch and it being your "Most personal device yet" I'm not seeing it that way, let me explain.
Something has changed with Apple. What happened to the old launches? The lines, the comradery with the people and staff of the Apple Store. The staff was more excited about hanging over a new product then I was receiving it.
Now with the Watch we wait for some man or women in a brown uniform to knock on our doors and hand us "Apples most personal device yet" I'd rather get my Watch from a friendly employee in a blue shirt Mr. Cook.
I bought a 2015 MacBook Pro a few weeks ago. I love it! I bought it at an Apple Store, why? Because of the staff and the experience. I could have went to Best Buy etc... But I didn't. Their smile was bigger then mine just seeing me enjoying my purchase.
I feel the love between Apple and its customers is long gone with the Watch. Order online and wait for a brown truck to deliver my watch. I miss the old Apple.
This experience to me is no different than ordering a product from Amazon and waiting... I certainly hope this isn't the patch Apple is choosing to launch new products.
After all isn't this Apple first "new" product in many years? I just think a traditional Apple launch would have fit for "most personal device" you know, to make it more personal...
Matt
And here is the response I got from Tim shortly after:
Matt,
We have no intention of exclusively selling on line for future launches. Due to the vast number of configurations, we knew we could overall serve more customers with an online approach, especially given it was our first time with estimating customer preference across such a large number of possibilities.
All of us love launch days in our stores and look forward to the next one.
Tim
Hello Mr. Cook
With the excitement of the Apple Watch and it being your "Most personal device yet" I'm not seeing it that way, let me explain.
Something has changed with Apple. What happened to the old launches? The lines, the comradery with the people and staff of the Apple Store. The staff was more excited about hanging over a new product then I was receiving it.
Now with the Watch we wait for some man or women in a brown uniform to knock on our doors and hand us "Apples most personal device yet" I'd rather get my Watch from a friendly employee in a blue shirt Mr. Cook.
I bought a 2015 MacBook Pro a few weeks ago. I love it! I bought it at an Apple Store, why? Because of the staff and the experience. I could have went to Best Buy etc... But I didn't. Their smile was bigger then mine just seeing me enjoying my purchase.
I feel the love between Apple and its customers is long gone with the Watch. Order online and wait for a brown truck to deliver my watch. I miss the old Apple.
This experience to me is no different than ordering a product from Amazon and waiting... I certainly hope this isn't the patch Apple is choosing to launch new products.
After all isn't this Apple first "new" product in many years? I just think a traditional Apple launch would have fit for "most personal device" you know, to make it more personal...
Matt
And here is the response I got from Tim shortly after:
Matt,
We have no intention of exclusively selling on line for future launches. Due to the vast number of configurations, we knew we could overall serve more customers with an online approach, especially given it was our first time with estimating customer preference across such a large number of possibilities.
All of us love launch days in our stores and look forward to the next one.
Tim
Do you actually live in an area where the Post Office is like that? If so I feel ever so terribly sorry for you. My nearest Post Office is not like that at all. People there are usually sending letters and parcels, and maybe buy a stamp with some ugly face on it. It is also very convenient as one can park in the Waitrose Car Park next door (their coffee and scones are just the ticket).
@dannyyankou
You are still interested in this topic for no reason? Why can you be happy playing with your watch?
Is there any business in the world with such a bad inventory system?
Wow, we are talking about the most idealized company in the world.
Is there any reputable company that would accept an order for something that they do not have in stock and promise that the delivery will start at the same time as for items that they made plenty?
Oh no, not me ever again. In the future I will refuse to be bother by any false excitement. Maybe, I will just walk into the store casually one bright day and get what I want.
You are still interested in this topic for no reason? Why can you be happy playing with your watch?
Is there any business in the world with such a bad inventory system?
Wow, we are talking about the most idealized company in the world.
Is there any reputable company that would accept an order for something that they do not have in stock and promise that the delivery will start at the same time as for items that they made plenty?
Oh no, not me ever again. In the future I will refuse to be bother by any false excitement. Maybe, I will just walk into the store casually one bright day and get what I want.