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If you emailed Tim, Angela, or both about this mess please post here
- Thread starter martinctv
- Start date
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Here is mine.
Dear Tim and Angela,
On behalf of people in the Apple community, I apologize for all of the people who feel so entitled and slighted that they didn't get their watch when they wanted to get it and are being so negative.
I also apologize that some of those people don't seem to understand that a delivery date range of 4/24-5/8 does not mean that they will get it on the 4/24. It means that they could get it...wait for it..as late as 5/8.
As a suggestion, perhaps for the next launch you can put a date range of say: 5/8 - 4/24. This way the simple-minded people who latch onto the first date they see, would think their watch is showing up on 5/8. The only downside to this, is that you would also have to include the year, otherwise some people may think it means 5/8/16 - 4/24/17.
I decided to send an email as well. Not going to assume they will actually respond, but it seems worth the try. Right? 
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Dear mrs. Ahrendts, mr. Cook,
First of all, congratulations with the launch of the Apple Watch. I am really thrilled about this piece of technology, and I look forward to get one in my own hands. However, I do have a question on that part. I can assure you that it is not about when I will receive mine, but when I can expect to (pre-)order one.
See, I am from the Netherlands, which doesn't appear to be in the first batch. And I don't really mind that, since I have quite some patience. At least, having one a little later is not the end of the world at all. But what I would like to know, is when the Apple Watch will be able to (pre-)order here. I have heard about the rumors stating that the second batch countries - which includes the Netherlands as well - will be able to pre-order from May 8th. But of course, these are rumors. So I am not really sure whether I should believe it or not.
Could one of you, or at least any other Apple representative provide some more detailed information about this? I would be happy to at least know if the Apple Watch will be available for pre-order here, starting May 8th. Even if the delivery date would be somewhere in June.
Thanks you in advance, for taking the time to read my email. I hope to receive a reply from you soon.
Yours sincerely,
Tom
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Dear mrs. Ahrendts, mr. Cook,
First of all, congratulations with the launch of the Apple Watch. I am really thrilled about this piece of technology, and I look forward to get one in my own hands. However, I do have a question on that part. I can assure you that it is not about when I will receive mine, but when I can expect to (pre-)order one.
See, I am from the Netherlands, which doesn't appear to be in the first batch. And I don't really mind that, since I have quite some patience. At least, having one a little later is not the end of the world at all. But what I would like to know, is when the Apple Watch will be able to (pre-)order here. I have heard about the rumors stating that the second batch countries - which includes the Netherlands as well - will be able to pre-order from May 8th. But of course, these are rumors. So I am not really sure whether I should believe it or not.
Could one of you, or at least any other Apple representative provide some more detailed information about this? I would be happy to at least know if the Apple Watch will be available for pre-order here, starting May 8th. Even if the delivery date would be somewhere in June.
Thanks you in advance, for taking the time to read my email. I hope to receive a reply from you soon.
Yours sincerely,
Tom
More like this....
I'm online ordering a pizza, both pepperoni and cheese are on the menu. I like cheese but I really like pepperoni. The eta on cheese is 15-20 minutes, but the pepperoni is 30-40 minute wait. Now I'm really hungry so given that I like both I order the cheese, duh! it says only 15-20 minutes. Now at the same time my friend places his order for the pepperoni. Imagine my surprise when his pizza shows up first and I'm still waiting for mine....
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Can you be upset that you did not get yours on launch day? Yes of course. I am upset I didn't get mine and my wife got hers.
The bottom line is the delivery window is 4/24-5/8 and I got my shipment confirmation this morning for a Monday delivery so three days into the 2 week window. I am upset , but they delivered on their promise.
Companies always miss delivery dates but God forbid Apple actually keeps their window and people still get bent out of shape and send emails And call Apple.
The only flaw in the process for me is to have a few boutique stores selling the watch and selling the exact one that has been delayed for thousands of customers who pre ordered.
Apple stock is surging so I don't think Apple is too upset. They just sold 3 million devices that nobody has even tried or touched before. Gotta respect that and they will be a Billion dollar company soon.
The bottom line is the delivery window is 4/24-5/8 and I got my shipment confirmation this morning for a Monday delivery so three days into the 2 week window. I am upset , but they delivered on their promise.
Companies always miss delivery dates but God forbid Apple actually keeps their window and people still get bent out of shape and send emails And call Apple.
The only flaw in the process for me is to have a few boutique stores selling the watch and selling the exact one that has been delayed for thousands of customers who pre ordered.
Apple stock is surging so I don't think Apple is too upset. They just sold 3 million devices that nobody has even tried or touched before. Gotta respect that and they will be a Billion dollar company soon.
I would look on the bright side and say to my friend "we're both going to get out pizza quickly."
I'd rather have a company that is conservative with the ETA than late.
Standards and norms for product launches apply. You used the restaurant analogy, so I will as well. Just because your're the best Restaurant in town doesn't give you the latitude to seat someone contigent on them expecting to wait hours for dinner rather than the customary 1/2 hour. Any self-respecting restaurant would never plan to run it's business that way on a Friday night for whatever secret business reason...
People have argued that Apple scaled back production because of veiled demand.... baloney. How much cash do they have???
I think it's the sum of the parts problem. Only way to solve this is to get the complexity of band customization out of it.... unless of course they are really having quality problems with the actual watches.
botched..... but whatever. It's use to be something I had to have, now it's just something I still want but honestly, I don't care if they don't.
People have argued that Apple scaled back production because of veiled demand.... baloney. How much cash do they have???
I think it's the sum of the parts problem. Only way to solve this is to get the complexity of band customization out of it.... unless of course they are really having quality problems with the actual watches.
botched..... but whatever. It's use to be something I had to have, now it's just something I still want but honestly, I don't care if they don't.
I agree. It's almost incredible how many people read the title of a thread then run into criticize everyone who responds accordingly. They need a thread titled "thread to get berated in for complaining, by the 'better than you' crowd".
I think Angela hired them in a desperate attempt to save her job.
Just a hunch.
What's so offensive about an email saying they are working on your order? Serious question.
Read the email and hundreds of threads in this forum and you'll learn why, and no one said it is offensive, it's annoying.
I swear this forum is made up by 13 year olds whose parents buy them everything. Talk about being spoiled and with a sense of entitlement.
Truth is Apple does not owe you anything
Truth is Apple does not owe you anything
They're already worth over 750 billion dollars..
http://www.wired.com/2015/02/todays-top-tech-2-11-15/
http://www.wired.com/2015/02/todays-top-tech-2-11-15/
Got a reply from Tim. My email was about the online only style launch and how I felt a disconnect between Apple and customers now, and how I hoped it's not a sign of things to come. Here is his reply
Matt,
We have no intention of exclusively selling on line for future launches. Due to the vast number of configurations, we knew we could overall serve more customers with an online approach, especially given it was our first time with estimating customer preference across such a large number of possibilities.
All of us love launch days in our stores and look forward to the next one.
Tim
Matt,
We have no intention of exclusively selling on line for future launches. Due to the vast number of configurations, we knew we could overall serve more customers with an online approach, especially given it was our first time with estimating customer preference across such a large number of possibilities.
All of us love launch days in our stores and look forward to the next one.
Tim
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I have just sent this to Tim. I think Angela is part of the problem frankly so I don't think I will send it to her. I've never before felt this let down by Apple and it's worrying me for their future..
Dear Tim,
Thank you for taking the time to read this. I currently have a MacBook 1.3GHz and two Apple watches on order. One watch for me, a Steel black link or SBL (as it shall henceforth be known as if anything needs an acronym, it's that watch
I'm not really bothered about the time it's going to take my SBL to arrive, or the lack of information from Apple about why that exact combination is taking so long. (though that is a little disappointing)
What really worries me and has caused me to write my first email to a CEO over in twenty years of being a "consumer" in my own right, is that Apple seem to be changing the way they do business with their customers.. Your retail stores are no longer the centre of everything.. With the launch of the watch and the new MacBook (which you can't even see in UK retail stores
Where is the Magic in this? Where are the blue shirted smiley faces of your retail staff clapping the first owners who walk in to pick up their pre-ordered watch, who can share and help in the delight we feel as we first put on and switch on that gleaming hunk of steel and sapphire or unwrap that piece of amazing design and glorious miniaturisation that is the new macbook..
No, these days you are making me either sit at home all day feeling miserable and apprehensive about having to rely on the UK's most unreliable of industries or stand in a line in a post office behind people collecting their welfare/benefits, collecting my "lifestyle" products and trying to get out of the store as quickly as possible without anyone seeing me.. I'm not collecting 5 kilo's of heroin, yet in this scenario I'd probably rather be caught carrying that out of the shop by the people in it!
This is a slippery slope, Tim, please realise that and get off it as quickly as possible. I love the magic and theatre of an Apple Store. The helpfulness of your staff and feeling you get knowing that everyone around you at that point feels the way you do and is as excited as you are.. With these purchases that's just gone.. I am probably going to cancel my other two orders until I can either buy them in store or online with in-store pick up. I really want both but after my recent experience with how Apple ships product, I am not sure I will get them in one piece..
Please, bring back the magic! Thanks in advance,
Kind regards,
This made me laugh and cringe at the same time. An Apple Store described as a place of magic and theatre, and the hardship of being around people who are less worthy than you. Did you by any chance have a chat show on the BBC, and are now working for a local radio station?
Jesus. I got apple watch brain. I can't concentrate on anything until it comes.
You are correct I meant TRILLIONS. HAHA
Sent this just now:
Hello Tim,
First of all, let me say that I have a terrific amount of respect for you. I have used Apple products since I was a child, I had the first iPod, first iPhone, first iPad; Ive been there excitedly watching the brand grow through all of it. And when the Apple Watch was announced, I was onboard immediately. Unfortunately, though, I am writing you to make you aware of a negative experience that I had with your company.
I pre-ordered as soon as the pre-orders went up, which is extremely rare for me; in fact this is the first product Ive pre-ordered in almost a decade. Having done so (and I received a delivery date within the first available window), I expected to receive my watch at launch. Now, I understand supply is limited and Im not so much upset that I didnt receive my watch at launch; but rather that I have yet to receive any information as to when Ill be charged or when my watch will ship, despite contacting your online chat support and going to my local Apple Store. I understand you are all doing your best to fulfill orders as quickly as possible, but myself and Im sure many others, will need to make arrangements to make sure someone is available at home (or wherever their delivery is to go) to receive their package.
The bottom line is, this is by far the biggest purchase Ive made this year (and probably among the biggest I will make) and when spending this kind of money (I ordered the 42mm Milanese, with Apple Care, a sport band, and a spare charger, as well as a 38mm Space Grey Sport for my girlfriend), I really do expect a better experience. And I point this out to you, not solely because I am upset, but rather because this is such a strange occurrence coming from Apple. In the past, Ive had nothing but glowing experiences with Apples support staff and in fact Id be hard pressed to find a company who does customer service better. Im not sure exactly what you guys as a company could do to make this situation right, but thats kind of the point here: Im not Apple, you guys are supposed to be the best, supposed to go above and beyond my expectations, and I just did not have that experience with this purchase.
Thank you very much to whomever reads this. Im sure youre all very busy sorting out this product launch. On a lighter note, as a shareholder, I am very pleased to see that this launch seems to have been well received.
Best of luck!
Hello Tim,
First of all, let me say that I have a terrific amount of respect for you. I have used Apple products since I was a child, I had the first iPod, first iPhone, first iPad; Ive been there excitedly watching the brand grow through all of it. And when the Apple Watch was announced, I was onboard immediately. Unfortunately, though, I am writing you to make you aware of a negative experience that I had with your company.
I pre-ordered as soon as the pre-orders went up, which is extremely rare for me; in fact this is the first product Ive pre-ordered in almost a decade. Having done so (and I received a delivery date within the first available window), I expected to receive my watch at launch. Now, I understand supply is limited and Im not so much upset that I didnt receive my watch at launch; but rather that I have yet to receive any information as to when Ill be charged or when my watch will ship, despite contacting your online chat support and going to my local Apple Store. I understand you are all doing your best to fulfill orders as quickly as possible, but myself and Im sure many others, will need to make arrangements to make sure someone is available at home (or wherever their delivery is to go) to receive their package.
The bottom line is, this is by far the biggest purchase Ive made this year (and probably among the biggest I will make) and when spending this kind of money (I ordered the 42mm Milanese, with Apple Care, a sport band, and a spare charger, as well as a 38mm Space Grey Sport for my girlfriend), I really do expect a better experience. And I point this out to you, not solely because I am upset, but rather because this is such a strange occurrence coming from Apple. In the past, Ive had nothing but glowing experiences with Apples support staff and in fact Id be hard pressed to find a company who does customer service better. Im not sure exactly what you guys as a company could do to make this situation right, but thats kind of the point here: Im not Apple, you guys are supposed to be the best, supposed to go above and beyond my expectations, and I just did not have that experience with this purchase.
Thank you very much to whomever reads this. Im sure youre all very busy sorting out this product launch. On a lighter note, as a shareholder, I am very pleased to see that this launch seems to have been well received.
Best of luck!