I got seriously fed up last night and cancelled the order, after speaking to 3 people at Apple and having many broken promises it seemed as if nobody actually cared my order, this was going to be my first mac and I expected better service from a premium company thats selling me a premium product at a premium price. My wife is a bit disappointed as she was looking forward to it, i'm looking at possibly building me a new pc instead but do feel drawn to the imac as it would fit in perfectly in my living room environment.
A guy from Apple called me this morning and apologised for the delays and mess ups and total lack of communication, if I did another order he did offer to handle it personally and ensure it was quick, also as a goodwill he would give me £80 to spend on accessories etc at the Apple store.
I'm still very tempted, i've calmed down since last night! It may be a blessing really because if I do proceed with an imac then i'll wait until after the Apple thing next Tuesday and it should ship with Maverick osx which would be preferable.