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It's the nature of the beast. It's not going to function like a case that's open. Anyone expecting every feature to work perfectly in a closed case is setting the self up for disappointment.


I, for one, am not expecting a closed case to function completely like a case that is open. Does the Atlas have features that are better than the others? I think yes. Does the Armor have features that are better than the others? I think yes. Are the designers improving the functionality of these cases? I think yes. Are we there yet, I think not.

I feel it is important for users to post their impressions and findings on forums such as this. We play a very important role in the R&D of these cases. Without our feedback, stagnation will be the result...
 
I have a white case, touch is excellent. Bare screen good. Calls at top volume have a distortion, but if you just turn the volume down a little bit it is much better. Music at top volume can sound a bit like a blown speaker. Again turning the volume down helps. The sound coming out of my case has gotten better with use. I wonder if the membranes need a break in period. I played music for a couple hours last night and the distortion had almost disappeared. Speakerphone has an echo for the other person. None of these things so far will make me return it. The screen is priceless. Clear, easy to see in sunlight, you can wipe it with your t-shirt and not scratch it and awesome to use.

Thanks. That's enough praise for the screen to convince me to try another one before I give up on this thing...
 
Has anyone had any luck finding a way to reduce the distortion/rattling? I am in love with the screen protector on this thing! I hope the design improves as did the LP. Lifeproof listened to their customers and made constant tweaks. I think the Incipio people have something that's really close here. Perhaps this is why they delayed the release to begin with...hoping...
 
Does anyone know where I can find one of these cases? I have been to the local AT&T, Verizon, along with every other store that sells cell phone accessories in my area. I have checked every website that I know to check and even trying to resort to eBay to make sure this case actually was released.

I did pick up an otterbox armor and while it is nice, the sound quality is great, I might as well carry around a cinder block. So I will be returning it. I would like to have an atlas before I return it though because the otterbox defender hat I have had on y phone I really don't care much for.

I. To the point where I really just want an atlas. Please help me!!!!!
 
Does anyone know where I can find one of these cases? I have been to the local AT&T, Verizon, along with every other store that sells cell phone accessories in my area. I have checked every website that I know to check and even trying to resort to eBay to make sure this case actually was released.

I did pick up an otterbox armor and while it is nice, the sound quality is great, I might as well carry around a cinder block. So I will be returning it. I would like to have an atlas before I return it though because the otterbox defender hat I have had on y phone I really don't care much for.

I. To the point where I really just want an atlas. Please help me!!!!!

VZW corporate stores should have them in stock.
 
VZW corporate stores should have them in stock.

I went there and not only did they not have any they had never heard of them. I had started to describe them with the glass screen protector and the warranty on the phone and she essentially called me a liar to my face.

She said " there is nothing on the market like what you are describing!"

I responded "Well I know for a fact that this case does in fact has a glass screen protector and if anything happens to your phone for the first year they will replace the phone."

She said "I don't believe you." The she went over to the computer and started to look it up.
 
Same thing here. I called two corporate stores and neither of them ever heard of it. One told me "what is that" n I told them it is a new water proof case with a class screen protector and she was like "oh.....well we got a lot of Lifeproof cases that are highly rated in stock". I ended up ordering it from online and got overnight shipping since it was only $14. Should have it Tuesday since I ordered Saturday
 
Same thing here. I called two corporate stores and neither of them ever heard of it. One told me "what is that" n I told them it is a new water proof case with a class screen protector and she was like "oh.....well we got a lot of Lifeproof cases that are highly rated in stock". I ended up ordering it from online and got overnight shipping since it was only $14. Should have it Tuesday since I ordered Saturday

Where did you order it from?
 
Does anyone know where I can find one of these cases? I have been to the local AT&T, Verizon, along with every other store that sells cell phone accessories in my area. I have checked every website that I know to check and even trying to resort to eBay to make sure this case actually was released.

I did pick up an otterbox armor and while it is nice, the sound quality is great, I might as well carry around a cinder block. So I will be returning it. I would like to have an atlas before I return it though because the otterbox defender hat I have had on y phone I really don't care much for.

I. To the point where I really just want an atlas. Please help me!!!!!

All corporate verizon stores should have them, and they are on the verizon site.
 
Over on Incipio's facebook page, they are suggesting to people to re-align their phones to eliminate the rattle and feedback issues. I'm beating up the slot at the top of my case from opening it repeatedly. The screen protector is the bomb. Sensitivity is great and it looks like a naked screen. I've run with both the Atlas and Armor for a day plus. I'll post a side by side review later on.
 
While I don't have too many issues with the screen ( just one spot in the upper left corner that requires more pressure), I do sometimes have issues with hearing people on the phone without much rattle of the membrane there. That is annoying me somewhat. May try to move the phone around a bit to see if it improves, although there really isn't much room to speak of within the case to move stuff around in there. It is kind of strange though that sometimes there is vibration while on calls and other times not really much of any and the caller comes through clearly.
 
I went there and not only did they not have any they had never heard of them. I had started to describe them with the glass screen protector and the warranty on the phone and she essentially called me a liar to my face.

She said " there is nothing on the market like what you are describing!"

I responded "Well I know for a fact that this case does in fact has a glass screen protector and if anything happens to your phone for the first year they will replace the phone."

She said "I don't believe you." The she went over to the computer and started to look it up.

You're misinformed in regards to the warranty that Incipio is providing for Atlas case owners. It only covers accidental water damage.

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Go to the Incipio site for more information.

http://atlas.incipio.com/
 
You're misinformed in regards to the warranty that Incipio is providing for Atlas case owners. It only covers accidental water damage.

Image

Go to the Incipio site for more information.

http://atlas.incipio.com/

Your right I was slightly off about the phone replacement warranty. My apologies. That justifies here acting the way she did, which was a complete female canine.
 
You're misinformed in regards to the warranty that Incipio is providing for Atlas case owners. It only covers accidental water damage.

Image

Go to the Incipio site for more information.

http://atlas.incipio.com/

So the warranty only covers water damage? That is still pretty good but wonder if they will hassle you if you do have water damage and say it wasn't the case's fault.
 
So the warranty only covers water damage? That is still pretty good but wonder if they will hassle you if you do have water damage and say it wasn't the case's fault.

Someone needs to be the guinea pig and put the warranty to the test :p

LifeProof also has a similar warranty.
 
Your right I was slightly off about the phone replacement warranty. My apologies. That justifies here acting the way she did, which was a complete female canine.

Your previous post made it sound like both of you were ready to get into a cat fight lol.

Anyways the three VZW corporate stores that I know in my area have it in stock. Next time get the SKU of the product first and ask a worker there to check their inventory. If all else fails, point it out on their website.
 
Where did you order it from?

On the MyVerizon app, it lets me buy accessories for my phone so I was able to order it from Verizon and have it billed to my account so I didn't have to pay right there. The other two I called had no clue what it was. I might call again tomorrow with the SKU number and see if that way it would work and then call Verizon to see if I can cancel my order
 
On the app for the warranty, I'm not sure where the serial number is (without opening the case again) and what the invoice # is if I bought it at the VZ store. Any help? Afraid to do a true water test until I get it right.
 
On the app for the warranty, I'm not sure where the serial number is (without opening the case again) and what the invoice # is if I bought it at the VZ store. Any help? Afraid to do a true water test until I get it right.

I bought from verizon and I just took a picture of the receipt( which was online) and it took that on the atlas app. Also, the serial number is inside of the atlas packaging so you dont have to open the case again.
 
On the app for the warranty, I'm not sure where the serial number is (without opening the case again) and what the invoice # is if I bought it at the VZ store. Any help? Afraid to do a true water test until I get it right.

The serial number for the case can also be found inside the box.
 
Atlas vs. Armor

It has been both fun and frustrating to try out the newest Waterproof offerings from Incipio and OtterBox. Soon, Griffin Technologies will join the aforementioned manufacturers along with Life Proof and Seido to provide many options for the consumer.

Here are my impressions of the Atlas and Armor on some key aspects:

Size:
Incipio scores big with the sleek and attractive case. This case is even smaller than the OtterBox Defender which offers no dust or water protection.
The OtterBox Armor is plain huge.

Screen Protector:
Again, Incipio scores big with the tempered glass screen protector. It really allows the Retina display to be seen the way it was intended. I also have been impressed with the sensitivity. No oil slicks here!
The OtterBox plastic screen protector seems similar to the one used on the Defender case. Although it appears to be rather close (perhaps not flush) with the screen, I did not have any problems with oil slicks, rainbows, etc. However, sensitivity was not the best. I attempted to "burp" the case (squeeze the air out) to see if that would help. I did not notice a difference.

Protection:
Incipio boasts some decent figures for protection.
OtterBox: Well, there's a reason why it's called "Armor". If you need a case which will protect your phone in the harshest of environments, you may want to think seriously about this one.

Security, fit, clasp:
The Atlas passed my water test with some water entering under the bottom latch, but not penetrating the membranes. The case is a royal pain in the butt to open. A coin or screwdriver is needed to crack open the case on the top left corner. Once that has been accomplished, the user simply "peels" away the rest of the back to reveal the phone. The phone seems quite secure inside the case and I did not notice any shifting at all.
The Armor: Whoa! OtterBox took the clasp technology that they use on their boxes and applied it to this case. Talk about peace of mind. When I clasped the case down, I just knew that it was tight and secure. I REALLY like this feature! This case also passed the water test. The phone fit nice and snug with no movement detected.

Fit and finish:
The Incipio is attractive and looks to be built quite well. It does not have any type of grips or rubberized areas to allow the user to feel secure while holding it. Having said that, it still feels quite good in my hand and I was not concerned about dropping it. The Home Button is kind of like a bubble and takes a little bit of time to get accustomed to, however, I grew to really like it. The mute button is, well, different. I think I have it figured out. It does work, though.
The OtterBox is also attractive in it's own way. The clasps give this phone a real "brute" appearance. The sides of the case are slightly "grippy" which allows for a secure feeling when grasping it...a good idea considering it's bulky size. The Home Button is very small. I was worried that I would have to press it with more force to activate the button, but found that it was very responsive. The mute button is, well, different. I think I have it figured out. It does work, though.

Bottom Ports:
Incipio has designed a port cover which is attached via a strap on the lower right corner. I wonder how long the strap will last...Once this cover is opened, you can access the lightning port and headphone jack. The headphone jack has a plug which is attached via a strap similar to the port cover on the opposite side of the phone. Only the narrowest of earphone plugs will fit without an adapter. My case did not come with an Incipio supplied adapter. The bottom cover is interesting. I'm not sure I am sold on it. The user also has to push up on the cover to make sure it fits tightly against the bottom of the case for it to help with water infiltration.
OtterBox uses two different flaps for the lightning port and headphone jack. Both peel away from the front of the phone and are sealed through the use of an O ring. The lightning port is quite small and does not allow the short lightning dongle from Apple to fit. I sanded down the lightning plug on my cable slightly and it easily slid in. The headphone jack is quite large and will allow for most plugs to fit.

Call Quality:
Following Incipio's instructions, I have attempted to re-align my phone on several occasions to, hopefully, improve the sound quality on calls. I have failed miserably :confused: I have spent some time while on calls pressing on various parts of the back of the case to find that I can reduce the distortion but when doing so, it reduces the volume even more than the enclosed case has. I also have gotten the trademark Lifeproof "squeal" which I believe is caused by the proximity sensor. The sound encountered while on a call is similar to what you might get if you were trying to talk through a kazoo. This is not what I was expecting from a "phone" case. Lifeproof had similar problems (and still does) with the Fre`. As much as I like other elements of the case, this design flaw is huge, considering it is both a phone and ipod (I'll get to the playback quality in a moment). Hopefully, I have a lousy case. I'm not optimistic about those chances. I expect that Incipio will perform R&D and improve this major flaw in the rather near future. I believe it is this problem that prevented them from releasing the case in February as first reported at CES in January.
OtterBox: After experiencing both the LifeProof and Incipio Waterproof offerings, I was not ready for the call quality that the Armor exhibited. There was absolutely no distortion. The volume was superb and the quality was almost as good as a non-enclosed case. I can only assume that the larger volume of this case allows for substantially superior sound quality.

Music/Sounds:
Again, the Atlas comes up very short. The same distortion encountered while on calls is present when alerts, rings and music are played. Turning down the volume helps a little. Opening the bottom cover increases the volume level substantially and somewhat reduces the rattling. As stated above, I think this is the one big area that Incipio needs to address on the Atlas. It sounds as though the engineers have chosen to use the back of the case as the loudspeaker, however, this concept failed miserably on my case.
OtterBox: As with call quality, overall sound quality is very similar to what I'm accustomed to with my Defender case. Other than a slight feeling of being in a barrel, the sound is clear, loud and without distortion. Unlike the Fre` and Atlas, the sound primarily escapes the case through the bottom as opposed to the body (primarily back).

Final impressions:
I want to love the Incipio Atlas. There are so many things which are done right with this case. At $89.00 with a one year accidental flooding warranty, it is a very tempting accessory. Incipio needs to get the sound and call quality fixed before I'm ready to commit to this product.
There are several aspects of the OtterBox Atlas that I love as well, however, the case is just way too big and the screen protector is not responsive enough for me to pay the $99.00 for this product.

I am leading towards putting my OtterBox Defender case back on and throwing an iFloat bag on the phone when I hit the water in a couple of weeks. It's how I have survived for the last few summers and haven't lost or damaged a phone yet. I'm anxious to see what Griffin has up their sleeve with the Survivor+Catalyst and am hopeful that Incipio can fix the sound quality issues with the Atlas.

Thanks for reading! :)
 
Releck97 I agree with your review. I do happen to love this case despite a few issues. Having come from LP I believe this case also needs some "breaking in time". I plan on giving it that. Too many awesome things that do work right.

----------

Oh and even my Apple adapter cable fits fine, and my ear buds that wouldn't fit into the LP without the adapter fit fine too. YMMV
 
I have no problem with the screen Sensitivity's armor series. Did you try to put the iphone without screen protector? It helps alot.

I think some of you guys forgot that Otterbox armor is also 2 ton crash and 6ft drop and that cause thickness.
Atlas is perfect for whos environment has only water and dust.
 
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