iPad Pro iPad Pro 12.9 2018 Screen Latency issues

Zimmy68

macrumors 68000
Original poster
Jul 23, 2008
1,825
1,151
I have owned numerous iPads since the beginning and never had this issue before.
I love the new Pro but it seems, more often then not, the screen will not react to my touch.
Texts in iMessage will freeze as I am typing, scrolling with my finger will not register.
It is almost as if the OS is freezing at points but I am not doing anything intensive.
Anyone else having a similar issue?
 

dawgfang

macrumors regular
Jun 10, 2005
109
16
Atlanta
Actually, yes. This is an issue and a very frustrating one. Do some research and quite a few people have this problem, me included. Unfortunately there seems to be no clear cause or solutions.
 

Zimmy68

macrumors 68000
Original poster
Jul 23, 2008
1,825
1,151
I checked online and tried a hard reset. So far all is back to normal but for how long?
I'll keep monitoring it.
It seems like a memory leak issue.
 

mikzn

macrumors 68020
Sep 2, 2013
2,208
1,560
Vancouver
I have owned numerous iPads since the beginning and never had this issue before.
I love the new Pro but it seems, more often then not, the screen will not react to my touch.
Texts in iMessage will freeze as I am typing, scrolling with my finger will not register.
It is almost as if the OS is freezing at points but I am not doing anything intensive.
Anyone else having a similar issue?
Same issues here on a second generation iPad 12.9 - FYI there are many threads about this issue for iPad pros it’s been going on for quite a while - so far no solution - I have seen some posts reporting that when others were able to get the iPad Pro replaced there were still issues with the new replacement iPads
 

Zimmy68

macrumors 68000
Original poster
Jul 23, 2008
1,825
1,151
Same issues here on a second generation iPad 12.9 - FYI there are many threads about this issue for iPad pros it’s been going on for quite a while - so far no solution - I have seen some posts reporting that when others were able to get the iPad Pro replaced there were still issues with the new replacement iPads
My previous iPad was the 1st Gen 12.9 Pro.
I wonder if it is a "ProMotion" issue? I'll do some more research.
Thanks
 

KfirGuy

macrumors newbie
Dec 22, 2018
9
4
Aiken, SC
Funny.... I was logging on to ask this very same question, after having had a nightmare of a time trying to compose a short text message to a family member last night. It wasn't a matter of lag or delayed response, it was straight up not picking up on a number of touches/inputs in iMessage. I have often had it fail to respond altogether in some apps like Facebook, although I assume that is an App issue... Definitely flummoxing at times
 

19SK91

macrumors 6502
Aug 4, 2014
336
641
Have the same issue once in a while. Just talked about it to someone else in another thread snd they said the cause is if the device gets hot. So while gaming or charging for example. Makes sense to me because I mostly experience this issue while gaming or shortly thereafter.
 

mikzn

macrumors 68020
Sep 2, 2013
2,208
1,560
Vancouver
My previous iPad was the 1st Gen 12.9 Pro.
I wonder if it is a "ProMotion" issue? I'll do some more research.
Thanks
At one time I thought it was dirt or smudges on the screen and have been cleaning the screen more often but no change - there are also sensitivity settings that I have played with - no joy there either.

Often the keyboard will not work for certain keys when texting - or certain screen areas when playing games that become UN-responsive

then after 5 seconds or so everything will start working again :confused:

If you find anything - let us know that would be great!:)
 

DragonX

macrumors 6502
Mar 23, 2013
342
209
You seem to be having the same issue as many others here now, here are more threads on this:

[URL]https://forums.macrumors.com/threads/irresponsive-screen-ipad-pro-12-9-2nd-gen.2121051/[/URL]
(the biggest thread with 12 pages!)
https://forums.macrumors.com/threads/2016-ipad-pro-12-9-screen-intermittently-unresponsive.2118824/
https://forums.macrumors.com/threads/12-9-ipad-pro-gen-3-touchscreen-problem.2154220/
https://forums.macrumors.com/threads/ipad-pro-stuttering-issue-now-more-widespread.2165593/
https://forums.macrumors.com/threads/missing-keystrokes.2166241/
https://forums.macrumors.com/threads/known-problem.2168160/
https://forums.macrumors.com/threads/10-5-pro-with-unresponsive-screen.2170164/
https://forums.macrumors.com/threads/2nd-gen-10-5”-degraded-touch-screen-sensitivity.2172781/

It looks like a widespread hardware problem affecting all iPads including Pros and 2018's. Apple does not accept this issue nor their Genius Bar does. They can replace it under warranty but you can get the iPad with the same problem (as I did) and if you're out of warranty they'll decline.

I hope there will be lawyers experiencing this problem too so we could start a class action suit.
 

KfirGuy

macrumors newbie
Dec 22, 2018
9
4
Aiken, SC
Have the same issue once in a while. Just talked about it to someone else in another thread snd they said the cause is if the device gets hot. So while gaming or charging for example. Makes sense to me because I mostly experience this issue while gaming or shortly thereafter.
I could see that, however I do not game with mine, and my issues often come right after the device has been sitting locked for a little while (IE it would not be at all hot/warm)
 

19SK91

macrumors 6502
Aug 4, 2014
336
641
I could see that, however I do not game with mine, and my issues often come right after the device has been sitting locked for a little while (IE it would not be at all hot/warm)
Interesting. Are you on the 12.2 beta by any chance? Because initially I thought that was the issue.
 

DragonX

macrumors 6502
Mar 23, 2013
342
209
No issues here. 12.9 2018
Lucky you! You're the real hero here among us, having this issue. You deserve a trophy.

Interesting. Are you on the 12.2 beta by any chance? Because initially I thought that was the issue.
If you guys carefully read the threads above you'll see that any 12.1 12.2 or even 11.X updates are coincidental. Sometimes it does look like a software issue connected to some Apple updates or ProMotion or brightness control but after a while and numerous tries you see there's no connection.
 

Danz91

macrumors newbie
Jan 24, 2019
26
22
Well guys I think I have finally found a fix!
After 3 replacement iPad pros over the last 8 months and trying almost everything it turns out that all you need to do is go to Settings>Accessibility then disable Tap to Wake and restart your device.
Since doing this 2 weeks ago I have not noticed a single stutter, everything has been smooth.

I suggest that everybody try this for a week or so and report back on here to let us know how it goes.
 

ZEEN0j

macrumors 68000
Sep 29, 2014
1,544
696
Well guys I think I have finally found a fix!
After 3 replacement iPad pros over the last 8 months and trying almost everything it turns out that all you need to do is go to Settings>Accessibility then disable Tap to Wake and restart your device.
Since doing this 2 weeks ago I have not noticed a single stutter, everything has been smooth.

I suggest that everybody try this for a week or so and report back on here to let us know how it goes.
I have not tried this but. This issue predates the tap to wake feature of the iPad Pro 2018. This happens to me infrequently as well on my pro 2018 and rebooting or just locking and unlocking helps for a couple of days or weeks or hours. Totally random
 

Danz91

macrumors newbie
Jan 24, 2019
26
22
I have not tried this but. This issue predates the tap to wake feature of the iPad Pro 2018. This happens to me infrequently as well on my pro 2018 and rebooting or just locking and unlocking helps for a couple of days or weeks or hours. Totally random
Try the fix i sugggested earlier if you havent already, disabling Tap to wake and restart your device.
Ive posted this to the apple support forums and so far it is working for everybody using the 2018 pro models.
Im not sure on how to fix previous generations of the ipad pro as this feature is not present on those devices.
 
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