iPad Pro's bending issue (merged)

Discussion in 'iPad' started by Doomoo, Jun 19, 2017.

  1. Starship67 macrumors 6502a


    Oct 28, 2017
    Are people’s standard too high?

    No people today just like to complain about things that are socially acceptable to complain about. If their standards where too high they would be complaining about much more important things.
  2. upandown macrumors 6502a

    Apr 10, 2017
    Yes! Peoples expectations are too high quite often. People love to say, “it should be this way (perfect) in 2019”. As if everything should be perfect because we’ve been living with smart devices for multiple years. However companies still try and make profits with keeping costs down, physics still apply, we are using the same materials, with similar processes as we always have. The difference is we are trying to make tighter tolerances to manufacturing a cooler/more futuristic design. My statement isn’t just about bent iPads but everything. Screens aren’t perfect, they have imperfections yet people love to complain they aren’t perfect.

    I think the problem are people’s expectations due to marketing. If you didn’t know, marketing runs this world. I love to see the word nano plastered on everything. News flash, the shampoo you’re using doesn’t transform your hair and works the same as it did 10-20 years ago. The ‘breakthroughs’ these companies claim ruin people’s realistic view of what should be and what really is.
    --- Post Merged, Jan 6, 2019 ---
    If you don’t think Apples products are premium or worth the cost then don’t buy it. Go find something else to replace it. Good luck.
  3. Spoon!, Jan 6, 2019
    Last edited: Jan 6, 2019

    Spoon! macrumors 6502


    Dec 9, 2018
    Or people don’t want something that costs over a grand to be bent. There isn’t some deep underlying subconscious complexity that’s bothering people. It’s pretty straightforward common sense.
  4. muzzy996 macrumors 6502

    Feb 16, 2018
    Same reason why people lurk and post on forums using language with the intention to provoke response - because they can.

    BTW the manufacturing process results in possible bending, that is entirely within Apple’s control and they set their tolerances on what they accept so no it IS their fault.
  5. arkitect macrumors 603


    Sep 5, 2005
    Bath, United Kingdom
    I take it you have not watched a single Apple event, interminable Ive voice over or advertisement?

    Apple pride themselves on the excellence of their design and manufacture.
    It is the justification for the premium price.

    Why are you surprised that people take that to heart and hold Apple to high standards?

    So, no. The problem does not lie with the consumer, but with Apple's PR / Marketing machine creating unrealistically high expectations.
  6. DNichter macrumors 604


    Apr 27, 2015
    Philadelphia, PA
    I don’t think anyone should accept a bend in their iPad. They are expensive and they should be issue free. At the same time, I don’t expect Apple to be perfect. That’s where I feel some peoples standards may be too high. Apple is making millions of devices across a wide range of suppliers. Issues will happen. I definitely don’t expect perfection in every device, although I have never had a manufacturing defect from them over the years. This is where their service becomes hugely important, as they generally give good service, handle returns appropriately, and have been fairly lenient to the customer when it comes to such issues. To expect anything more from a company who’s sole purpose is to make money is a little naive. People on this site seem to think Apple is this perfect company that should never have a problem and somehow owes them something. The sooner they accept that Apple doesn’t care about you and focus on buying products based on your own personal value (or not buying), the better off they will be. It’s not that critical.
  7. mmomega macrumors demi-god


    Dec 30, 2009
    DFW, TX
    This is to OP and essentially everyone.

    Having default high expectations WILL lead to being let down, this carries across EVERYTHING from another person to a restaurant to an iPad, everything.
    If you except things/people/etc for what it is, the way it is, the expectations go down and you don't have so much negative emotion on something. If you make a purchase and it isn't right, return, get your money back and don't be so re-active and be more pro-active and understanding. Find something else that doesn't cause so much negativity to you personally.

    High expectations can 'ruin' anything. Be grateful to be fortunate enough to even be able to make those purchases rather than because I can buy this and because I buy this I expect it to be at a level that isn't going to happen. Yes you can have a level of standards, but high (or low) expectations will cause you to be emotionally re-active to those standards. If it doesn't meet your standard (whatever that may be), find something else and move on, without being so emotionally unstable on it.
  8. soomster macrumors regular


    Apr 15, 2010
    iPad Pro, made from the best recycled soda cans on the planet...
  9. Kal-037 macrumors 65816


    Apr 7, 2015
    Depends on the day, but usually I live all over.
    I agree nothing is perfect, I’ll often say to myself that one or two flaws are acceptable as long as they aren’t major issues... dead pixel, light-bleed, cracked or easily seen bent iPad that eventually will get worse due to physics. In an age where top notch almost perfection is promised by many companies... it is hard to keep the original attitude you had before these incredible electronics came out.
    I’m an 80’s kid who grew up with nothing electronic except a VHS rewinding machine (which was like a magic tool to my siblings and I.)
    I think I’ve been so spoiled and gotten used to Apple’s great products (occasionally a minor issue here or there) has made it harder for me to accept imperfection is going to happen.

    I have a question for those who think we are too entitled... if you spent $1200 on this device, would you keep it or return it? picture below by melancholy...
    *just curious if this falls under “acceptable condition” or not?

    Attached Files:

  10. thedemoncowboy Suspended

    Jan 2, 2019
    That’s how mine was
  11. newellj macrumors 604

    Oct 15, 2014
    Boston, MA, US
    I can't really tell - sighting along the short edge of the 11" that I returned there was something close to .6-.7mm deflection. I returned it because of uncertainty about how it would age and how Apple will handle it outside the return period.
  12. BarrettF77 macrumors member


    May 24, 2015
    I've to a launch day unit and while both of my 11 and 12.9 exhibit a slight bend on the LTE part, it's barely discernible. I'm not sure if the initial batch had more scrutiny that later ones, or I just got lucky? But either way, certain areas like the charging port are definitely weakness. The 6s received reinforcement on the subsequent model and I'll just be fine with mine till after the warranty expires and use my Visa warranty to get me 2 new models as it will require a new device assuming it does bend more and proves to be a major issue. That's what those are for anyways!
  13. Nilhum macrumors regular


    Dec 20, 2016
    Yep. And this generation is so expensive that it adds insult to injury.
  14. ahostmadsen macrumors 6502a

    Dec 28, 2009
    It looks like it has a buckle or bump? Mine is slightly bent (perhaps within Apple's standards), but it definitely does not have a buckle like that.
  15. Kal-037 macrumors 65816


    Apr 7, 2015
    Depends on the day, but usually I live all over.
    I blew the issue up far too much and I confused everyone (I didn’t mean to,) but those four images showing a distortion are NOT MY iPad but another MR users. I just used his photos to show mine looked a little similar, but it is not the exact same. In person it has a slight distortion while in the photos it’s not really there. Here is mine...

    Attached Files:

  16. LondonFella macrumors newbie


    Nov 16, 2018
    Guess ...
    Nah, the 10.5 is much, much more sturdier than the 11.

    I also prefer the design, but that's just my opinion.

    I returned my 11 yesterday, and it was a relief to get rid of it. I even looked at a demo unit in store, and it had a slight bend.

    I have gone back to my 4 (laggy!) but it feels rock solid.

    The only reason I returned my 10.5 was because it developed the bright spot issue. The replacement unit made a clicking noise when it was picked up, so I got my money back under UK's Consomer Law.

    I was just looking at the regular 9.7 iPad, but it not having speakers at both ends put me off. The 10.5 is priced too high/close to the brand new model, so I'm not considering that.

    I'll just wait until the next refresh, when I guarantee either the bending issue will be fixed (stronger material, and/or a slight alteration of the design) or we will see a completely new design.
    --- Post Merged, Jan 9, 2019 ---
    I can definitely see it in the first image, and I know you LOVE iPads, so for you to concur that there is an issue in my opinion speaks volumes.
    --- Post Merged, Jan 9, 2019 ---
    "Mine is slightly bent (perhaps within Apple's standards)"

    This is EXACTLY why Apple gets away with this kind of thing. Forget about "Apple's standards." This is a brand new, expensive, premium device. It shouldn't have this issue, end of story.
  17. newellj macrumors 604

    Oct 15, 2014
    Boston, MA, US
    Ahhh. :). I'm having trouble seeing much there, my friend! It think it's a keeper. :) Edit - the post just above does see something. I'm still not really seeing anything.
  18. chemasevi macrumors member

    Jun 30, 2010
  19. deaglecat macrumors 6502


    Mar 9, 2012
    Exactly why Apple's stance on this issue will result in more returns within the 14 day period, lower sales/deferred purchases, lower brand loyalty and device satisfaction.

    Surely they understand this... or are they just organised into profit centres with each seeking to optimise their own area, but no understanding of the bigger picture.
  20. newellj macrumors 604

    Oct 15, 2014
    Boston, MA, US
    In theory, product returns is the clearest, most quantifiable, vote from your market on your product. Given Apple's size and some past episodes (6 Plus comes to mind immediately but there have been others), I'm not really sure the message gets heard clearly. Or perhaps it's just not terribly actionable.
  21. Eugr macrumors newbie

    Dec 3, 2018
    Yeah, but they just accept a return without collecting any input (“no questions asked”). While it’s great for consumers it’s not very useful as a feedback mechanism.
  22. newellj macrumors 604

    Oct 15, 2014
    Boston, MA, US
    Exactly true.
  23. kaintxu macrumors newbie

    Jul 9, 2018
    So overall is the consensus that it is too fragile?

    Properly knowing this, would you still get one?
  24. mdHAT macrumors newbie

    I puchased my iPad Pro 12.9” on launch day. I noticed a slight bend, took it to the apple store this morning. The specialist went to the back of the store to do some research. He came back and shared that apple had released an article that stated there was a 400 micron tolerance for bending. (What is a micron?)

    Anyways, he said my slight bend was greater than the tolerance. I walked out having a new iPad ordered free of charge.

    When I reviewed the Genius Bar Work Authroization, it showed ‘Issue: Customer states that the iPad unexpectedly restarted’

    Attached Files:

  25. Eugr macrumors newbie

    Dec 3, 2018
    400 micron is 0.4mm. It is still noticeable without any measurement if you look straight down the edge, but yours is significantly bigger, looks closer to 2mm.

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