Carrier iPhone 11, Pro, Pro Max (2019) Apple Store US Pre-orders, Orders and Delivery Status Thread

[King Shady]

Someone must sign for it, that has to happen or they wont leave it. Generally the person staffing the office signs for it.

Thank you for this.

 

[trizzil]

Ordered iPhone 11 Pro Max Midnight Green/256GB/Unlocked (Sept 20 ship date) I stayed up till 5am to place my pre-order. Thought i wasn't going to make it but turned Agents of Shield on Netflix and i was good till 5 when i ordered.

 

[d_ganggreen]

Finally got someone in chat. They said on their end it DID show failure to authorize payment. They ran it again though and it went through. Online status has still never changed. Here is to hoping it all works out.

 

[compwiz1202]

I believe the Apple Store includes Apple Care in their payment.

iUP does. I don't know if it's new this time, but there are also installments through Apple that do not include AC+.

 

[emilydearest]

I think they removed the restrictions they had in place to control the load for the apple store. You can see updated order details now and can process changes and cancellations.

How?? I just looked and it still says 'your order can't be changed at this time' and to wait a few hours.

 

[plasticsboss24]

mine has done the same. I would think with the increase in traffic to their site, there have been a few glitches

agreed, it seems obvious that it is just traffic related and makes me wonder how much demand vs supply there really is... mine actually just updated back to processing... weird how that makes me so happy that the green bar is closer to "preparing to ship" now, lmao... i'm such an apple geek fanboy or whatever you want to call it.

 

[AustinIllini]

Ordered iPhone 11 Pro Max Midnight Green/256GB/Unlocked (Sept 20 ship date) I stayed up till 5am to place my pre-order. Thought i wasn't going to make it but turned Agents of Shield on Netflix and i was good till 5 when i ordered.

You da real hero

 

[alexcue]

You don't need premium to do that.

I use the service quite a bit, so it's just a write off for me

Thank you for sharing that! do you have a promo code? lol i dont want to pay $5.00 or $40.00.

Sorry, I don't. $5! c'mon, go for it. LOL
Maybe someone will get one. I used to get a big discount code, but don't any longer from UPS.

 

[nikster0029]

Love how my new Apple Card declines my 2nd order and no one in support knows what’s going on

 

[compwiz1202]

still amazed that AT&T is stilling delivering on the 20th for 256GB MG Pros. I think AT&T's new upgrade program is turning people off. They are forcing a $5/mo fee for no reason and no 24 mo option. So the cost to upgrade is much more than Apple's UP.

I don't think anyone likes that dumb hidden finance charge at all. And no one else makes you pay extra without anything in return (insurance etc...)

 

[dave006]

I think they removed the restrictions they had in place to control the load for the apple store. You can see updated order details now and can process changes and cancellations.

Nope not for everyone. It is still based on where you are in the workflow but your post is a good indication that it is still working...

Dave

 

[aFlockaCgulz]

That is correct. Is yours on processing? Mines still order placed.

Yes, Status reads "order placed" and then when I get more order details it says "Processing."

 

[Shadowbech]

Anyone have a UPS MY Choice promo code??? i don't want to pay $40.00

UGH!!!

What are you doing to that they are making you pay $40? Are you signing up for a premium service? You don't need to have the premium service. Signing up for UPS My Choice is FREE.

 

[Kiwikat88]

Pro/64/Silver just hit "processing" for the first time today.

This'll be my somewhat hesitant return to iPhone after a major customer support fiasco with my 7+. Hope I don't have to deal with that again and I can be a happy iPhone owner.

 

[meetsam23]

How does UPS manage signed deliveries to apartment complexes? My apartment has Luxer locker units and a unified stock room. I'm wondering if a Leasing Manager will sign for me or the process behind this.

pick it up in UPS Customer Center!

 

[WilliamG]

Still bewildering to me, this whole process.

Ordered a silver 256GB sim-free iPhone 11 Pro Max at 5:01PT. Got confirmation at 5:02PT. September 23 delivery date.

Same thing with a silver 256GB sim-free iPhone 11 Pro. September 23.

First-world problems, but I’ve not managed to get a launch-day iPhone for years. I guess nothing is changing this year.

 

[MisterSavage]

You don't need premium to do that.

This. I've held my Apple product shipments at my local UPS distribution center multiple times with the free UPS account.

 

[advan031]

Well, mine is in "processing" stage but delivery date is still 10/1-10/4!!! Oh well, just gotta be patient.

 

[quagmire]

Both my phone pre-order( 8 am order) and the case( 10:20 am order) has moved on to processing from order placed.

 

[compwiz1202]

Their new plan requires the “convenience” fee of $5 to upgrade after 50% is paid off. That means 15 months which completely defeats the purpose imo. So happy Apple still could use their old plans!

Agree. Not only do you pay $60 more, you have to make three more payments to be able to upgrade after 12 months.

 

[Super80eas]

I don't think anyone likes that dumb hidden finance charge at all. And no one else makes you pay extra without anything in return (insurance etc...)

or the 30$ one time upgrade fee, even when you don't buy from them, they literally do nothing and collect 30$

 

[compwiz1202]

Both my phone pre-order( 8 am order) and the case( 10:20 am order) has moved on to processing from order placed.

Funny thing with mine is that I ordered the case a few days ago, and once I ordered the iPhones, the case order doesn't show anymore. I can still get to it from the email, but it isn't in the app otherwise.

 

[nrvous1]

Pre-ordered the 11 pro 64gb space gray T-Mobile variant and received my confirmation email shortly after at about 7:04 cst right when the pre-order launched. Estimated arrival date to my home address is 09/20. My order still shows “processing” on the Apple app.

 

[Super80eas]

Funny thing with mine is that I ordered the case a few days ago, and once I ordered the iPhones, the case order doesn't show anymore. I can still get to it from the email, but it isn't in the app otherwise.

Likely their ordering systems are hammered from all of us

 

[Steviejobz]

For those picking up in store, is it possible to change the pick-up window time and contact number? For some reason mine defaulted to some really old number. Also I'd like to pick up earlier. Thanks