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iPhone 12 Pro iPhone 12 Pro “raised blacks” display

Saying every device is different so a software fix will take time is like admiting it’s hardware... there’s only one software version and some iPhone don’t have it. So.
 
314zzaa said:
apparently Apple can fix it via a firmware update(according to Genius Bar employee) . If you have an uneven tint then I am not sure about it. But if the whole screen glows green/grey evenly then the fix should work.
Click to expand...
As far as I can tell, I don’t have an uneven tint at all...so I’m not going to make it an issue.
 
Gagaohlala said:
Saying every device is different so a software fix will take time is like admiting it’s hardware... there’s only one software version and some iPhone don’t have it. So.
Click to expand...
Thats wrong. I said each device have the raised blacks more or less. So it is difficult to find a fix for every device to have full black.
 
My 4th return. Worst flickering and glow yet. Screen not terribly yellow. Might have been acceptable if not for the blacks.
Rep at the Apple store never responded whatsoever to my reason for returning after he asked.
 
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We know that about 80% the devices have the flickering. But the most of the people don't know that or see that with their eyes, because the dont look for it.

@Wags please tell Apple supprt about that and send them pictures. More people have to tell them about. There is still hope for a software fix!!

Apple Support

getsupport.apple.com getsupport.apple.com
 
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Hey guys I have found a good video where you can see the raised black problem ...

YouTube Video

iPhone 12 Pro on the top with flickering green in a pitch black video ...

will send the video to apple next week! ;)
 
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ExploRichie said:
Thats wrong. I said each device have the raised blacks more or less. So it is difficult to find a fix for every device to have full black.
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Hello to all!
I'm new here in this forum, but I read the whole thread and I'm also active in an apple thread according this issue.

I've tested 4 iPhone 12 (from friends / colleagues) and had 3 iPhone 12 Pro myself (on Monday I will receive my 4. replacement iPhone 12 Pro). I can't agree with you that all iPhone 12 series have this issue with the raised black.
All my iPhone 12 Pro had this issue, right. But from the iPhone 12 devices, only one device had this issue. The other 3 iPhone 12 had no raised blacks and had cooler colors and no green tint. (see pictures in the attachment).

I have a direct line to a supervisor from Apple Care+ and he told's me that Apple knows the issue but this issue is not a software bug, it's an hardware bug. That's why he send me one replacement after another...
I hope that a firmware update will fix it, because all displays can show real black (at my device above 65% brightness), but the questions is when? I don't want to wait until iOS 15!
 

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Just one short additional information to my photos:
This photo with the comparison between iPhone 12 (left) and iPhone 12 Pro (right) is made with an Canon DSLR (EOS 90D) and with long-time exposure (ISO 12.800, f1.4, 30mm, 1sec. exposure).
So the raised black on my iPhone 12 Pro (right) looks here much more worst than it looks in real. Just to show that the iPhone 12 is really black.

I've even tested it with even longer exposure (ISO 12.800, f1.4, 30mm, 10sec. exposure). In this case the whole iPhone 12 Pro display looks like it shows a green page, but the iPhone 12 is still black. So there are good displays on the market in the iPhone 12 series...
 

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If it will be a hardware bug why does apple make it not public and change devices?

Does the supervisor said they working on a fix or does hey said it is a bug and you have to change until you get a working one?
 
I think that Apple simply wants to save some money.
To make an bug public and start a kind of "replacement action" for many devices would be very cost intensive for Apple.

And many users even don't see this issue at all... The problem is that you only see it in pitch black rooms. For me the problem is also only visible if I watch YouTube in my pitch black sleeping-room or if I use the App "AtomUhr" as a kind of night-watch.

And there are many users, who don't care about "real black", they even don't know the difference between OLED and LCD... My brother, for example, has the same issue on his iPhone 12, but he doesn't care about it.

Without pressure from many costumers Apple won't do anything in public!
I know, it's a shame for a company who sells "premium-smartphones" with prices beginning at 1000,- EUR...
 
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Because of this we have to make pressure. Every user should complain about this issue ...

@AlexMuc1986 Wrote you a personal message. Please look into it :)

Is it helpful to send the support the serial number of the screen?
So they can look into some serial numbers?
 
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rgeraght said:
I can't see anything from the video, but I do see raised black levels in a dark room on my Iphone pro 12. It was immediately noticeable,

For example, looking at a photo, the sides (black bars) should be pure OLED black, but they are have some level of light (not gray, like there is a backlight), like an LCD would look (previous iphone 11 pro was pure black)

Same for letterbox movies, black bars are not oled black

Only seems to happen in very dark room though, rest of time looks perfect,
Click to expand...
My 12 pro Max looks like this as well. At lower brightness, while watching a black video, the screen will keep switching between grey where the pixels are turned on, and true black. On static black screens, like when I'm reading something in dark mode reader view, the grey pixels will appear, and then after a few seconds, it will show true black again. However, if I move or touch anything on the screen, the grey pixels come back, only to revert to true black a few seconds after I'm done touching or moving the display.
 
Taylen137 said:
My 12 pro Max looks like this as well. At lower brightness, while watching a black video, the screen will keep switching between grey where the pixels are turned on, and true black. On static black screens, like when I'm reading something in dark mode reader view, the grey pixels will appear, and then after a few seconds, it will show true black again. However, if I move or touch anything on the screen, the grey pixels come back, only to revert to true black a few seconds after I'm done touching or moving the display.
Click to expand...

Yes the only way is to tell apple support about this.

They work on a fix.
 
Hello all!

I had an interesting experience today. I set the brightness of the display to 70% (where the raised black issue does not exist) and activated „Reduce whitepoint“ at a level of 80% to 100% in the settings. In this combination, the display is about as bright as it normally is at 10%, but the raised black issue still does not exist.

So in my opinion this could be a proof that the raised black issue is a iOS-bug or display-firmware-bug.

Maybe you could test this on your iPhone 12 Pro, too?
 
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Can confirm. Black ist true black with white point reduced on 100% and brightness on 70%. ;)
12 Pro Max G0ND week 49
 
A screen with raised blacks serves no purpose as it’s using the battery In any case a good OLED screen has a pure black screen
Apple’s not acknowledging the issue and I’ve seen iPhone 12 Pro max that does not have raised blacks. Poor Quality Control
 
AlexMuc1986 said:
I think that Apple simply wants to save some money.
To make an bug public and start a kind of "replacement action" for many devices would be very cost intensive for Apple.

And many users even don't see this issue at all... The problem is that you only see it in pitch black rooms. For me the problem is also only visible if I watch YouTube in my pitch black sleeping-room or if I use the App "AtomUhr" as a kind of night-watch.

And there are many users, who don't care about "real black", they even don't know the difference between OLED and LCD... My brother, for example, has the same issue on his iPhone 12, but he doesn't care about it.

Without pressure from many costumers Apple won't do anything in public!
I know, it's a shame for a company who sells "premium-smartphones" with prices beginning at 1000,- EUR...
Click to expand...
Just like what I said earlier in this thread. It’s a numbers game for Apple.
 
AlexMuc1986 said:
Hello all!

I had an interesting experience today. I set the brightness of the display to 70% (where the raised black issue does not exist) and activated „Reduce whitepoint“ at a level of 80% to 100% in the settings. In this combination, the display is about as bright as it normally is at 10%, but the raised black issue still does not exist.

So in my opinion this could be a proof that the raised black issue is a iOS-bug or display-firmware-bug.

Maybe you could test this on your iPhone 12 Pro, too?
Click to expand...

Guys and girls can you test please? :cool:
 
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