You're talking about Caudabe, right? They still don't have old orders out??
Where in the world are you located?
They're shipping them from Ohio in the US and it can take as little as a day or two to deliver once shipped.
I know for some places they're delivering from China, and I'm guessing they had some issues getting those out.
I ordered my Sheath on Oct 4th and it was shipped less than two weeks later.
I ordered multiple cases (Blue and Black) and requested a return of one. I've already received 2 emails from support (one saying they will be mailing out replacement buttons, and another email with a pre-paid shipping label to return the unwanted case). They've been pretty responsive in interacting with me.
I kinda feel like the Sheath is a bit thick & dense. But that's the point, isn't it? It's as slim as they can make it while still having some crazy-high claim of drop protection (15 feet? really?).
It's not as bulky as some other cases, though (such as the Beats Rugged or Speck Presidio2 Grip, for example).
Maybe later I can break out a scale and weigh some of my cases.
"Hand feel", button feel, grippiness, and protection are the primary things I look for in a case. If anything, the rough edges of the seams on the back of the Caudabe Sheath are the only thing I don't like about its feel, not any perceived bulkiness.