Is this a US thing or am I expecting too much?
Requested a refund from Caudabe (I posted a photo the other day of my case cut in half) for the Sheath I received - it had all the issues (button rattle, visible seams/joins on the back, off-centre cutouts), so it was a defective/faulty return not a change of mind.
They've only refunded the cost of the item and not the shipping costs. Here in the UK if a business sends a faulty item that has to be returned then typically the business also refunds postage and pays for free return postage.