Dear Valued Customer,
Due to an overwhelming demand from all of our customers (end users, carriers, distributors, resellers, etc.) interested in the Defender Series for iPhone® 4 as well unexpected weather delays in China and Alaska, OtterBox is experiencing longer than usual order processing. Additionally, technical difficulties at our warehouse last week caused shipments to be sent out of sequence. We are doing our very best to send out orders in a timely fashion and from this point forward all purchases will be shipped in the order they were received.
Until all existing orders in our system are fulfilled, we are not offering expedited shipping and purchases are averaging a 14 business day processing time from the time your order was placed. Once your order is shipped your credit card will be charged and you will receive an email with tracking information. As an apology for our error and delay, your order will receive $5 off per Defender Series case for iPhone 4 ordered, which will reflect on the charge you get when your order is shipped.
We value your business and sincerely apologize for any inconvenience.
Best Regards,
OtterBox
This is the response we got:
Code:Dear Valued Customer, Due to an overwhelming demand from all of our customers (end users, carriers, distributors, resellers, etc.) interested in the Defender Series for iPhone® 4 as well unexpected weather delays in China and Alaska, OtterBox is experiencing longer than usual order processing. Additionally, technical difficulties at our warehouse last week caused shipments to be sent out of sequence. We are doing our very best to send out orders in a timely fashion and from this point forward all purchases will be shipped in the order they were received. Until all existing orders in our system are fulfilled, we are not offering expedited shipping and purchases are averaging a 14 business day processing time from the time your order was placed. Once your order is shipped your credit card will be charged and you will receive an email with tracking information. As an apology for our error and delay, your order will receive $5 off per Defender Series case for iPhone 4 ordered, which will reflect on the charge you get when your order is shipped. We value your business and sincerely apologize for any inconvenience. Best Regards, OtterBox
Well I got a tracking email sent from fedex with no sender info. It's either this or another order I placed. The reason I think it could be my case is because my other shipment I'm expecting is a crate of ammunition, which certainly weighs way more than the 1 pound my tracking is showing.
Dear Valued OtterBox Customer,
Thank you so much for your patience with your new OtterBox Defender Series for iPhone® 4 order. We apologize about the delay and want to give you an update.
Your order will ship 8/12. You will be emailed a notification when the product ships. This order confirmation email will contain the tracking number of your package.
Thank you for your patience, we appreciate your support!
OtterBox
Just got this form Otterbox
Otterbox said that email should be received any anyone who ordered before today.
Otterbox said that email should be received any anyone who ordered before today.
I sent mine back for a refund. The two plastic pieces never fit snuggly. Loved the 3GS one but this one was poor.
Stopped by Best Buy in Huntsville today.
The had just received a bunch of Red/Black Otterbox Defender Cases for the iPhone 4. I picked one up. I will post some pics tonight if anyone would like to see it.
Stopped by Best Buy in Huntsville today.
They had just received a bunch of Red/Black Otterbox Defender Cases for the iPhone 4. I picked one up. I will post some pics tonight if anyone would like to see it.