Well... while you're busy saving the world, I'm paying for a service. And for that cost, I expect my provider to support their end of the contract, just as any 'customer, provider' relationship. This isn't about how we spend our time, it's about expecting to receive the product that's purchased.
Listen to you. "I EXPECT!!"
That you expect anything is your first and most grievous mistake. Who knew there were so many Napoleons in this country, and they'd all buy the new iPhone? Shaking your tiny fists in protest over this is about as effective as anything you do.