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iPhone 5 Available to ship:2 weeks / Delivers Oct 5

:eek:
Louisville, KY, United States 09/26/2012 1:23 A.M. Arrival Scan
Anchorage, AK, United States 09/25/2012 2:25 P.M. Departure Scan
09/25/2012 12:50 P.M. Arrival Scan
Incheon, Korea, Republic of 09/25/2012 11:59 P.M. Departure Scan
09/25/2012 8:30 P.M. Arrival Scan
ZhengZhou, China 09/25/2012 5:16 P.M. Departure Scan
ZhengZhou, China 09/23/2012 7:35 P.M. Arrival Scan
09/23/2012 7:05 P.M. Departure Scan
09/23/2012 9:59 A.M. Origin Scan
:confused:
 
hankpink said:
OK - I JUST spoke with a UPS supervisor... This is what he told me word for word...

Tracking information is broken. EVERY package that arived in KY by 5pm YESTERDAY is out for delivery TODAY.

He will call my local UPS to confirm the truck is out for delivery.

He seemed to know what he was talking about... So there is a glimmer of hope here... I will keep you all posted if I hear more.

I was a 2:02am 9/26 KY arival...

Hopefully this is true!
Click to expand...

I just got hope after reading this update and then the UPS man arrived at my work without a package :( Has anyone received their package despite no tracking updates from Louisville?
 
Funny... Even in the UPS chat queue I get cut in front of... While waiting for an agent it tells you "you are currently number 15 in the queue"... Then it jumped to 16.

Have Apple/UPS ever heard of FIFO?
 
dlbyers said:
Funny... Even in the UPS chat queue I get cut in front of... While waiting for an agent it tells you "you are currently number 15 in the queue"... Then it jumped to 16.

Have Apple/UPS ever heard of FIFO?
Click to expand...

they are using a new order system. I'm sure of it
 
denali305 said:
Yeah, it took 25 hrs for my dads phone to receive the "import scan." Who knows how long our batch will take....
Click to expand...


Yeah this blows.. My wife's phone around 6 hrs to get import scan.. but hers went from China to New York to Louisville.. Seems like the flights that go Alaska to Louisville sit a lot longer before import scans.. wonder why this is?

Louisville, KY, United States 09/25/2012 3:02 A.M. Departure Scan
09/25/2012 12:29 A.M. Import Scan
Louisville, KY, United States 09/24/2012 9:00 P.M. Arrival Scan
Jamaica, NY, United States 09/24/2012 1:00 A.M. Departure Scan
Chek Lap Kok, Hong Kong 09/23/2012 4:46 P.M. Departure Scan
 
Both my deliveries are holding strong at 9/27 end of day delivery....even though neither has updated in like 24+ hours.

Either UPS is a total cluster or their tracking system has completely stopped working. Or, it could be a little of both
 
Chat just now.


Initial Question: My shipment originally had a delivery date of today and now has none. What is it's current status
Victor L.: Hi, this is Victor L.. I'll be happy to assist you.
Rick: The tracking info has been very frustrating.
Victor L.: Just a moment while I review your tracking information.
Victor L.: Unfortunately due to the high volume of iPhone 5 Shipments, some of these were not able to go out for delivery yet, as soon as we can offer a new scheduled delivery date we will upload it to be able to see it on our end and your end.
Rick: This is a fiasco. *I would like to strongly request that my shipment be upgraded to express.
Victor L.: Unfortunately it cannot be upgraded, the package is currently inaccessible during transportation and we cannot retrieve it from there to upgrade it.
Rick: Big Brown has really dropped the ball on this one. *Have a nice day.
Victor L.: We hope to meet your shipping needs as soon as possible to continue doing business with you. Goodbye.
 
robynlw11 said:
For all of you who have packages that arrived in Louisville early this morning will more than likely be receiving your packages 9/28 at the end of the day. I did a live chat with a UPS representative yesterday and she told me my delivery date would be 9/28. Here is my tracking info.
Click to expand...

And a UPS agent told me via chat, like 15 minutes ago, that it will be 10/1 (same tracking progress). And this was the 2nd time this morning that I got this 10/1 response :mad:

Honestly, I think I need to be done stalking UPS chat, tracking, etc. I'm losing sleep over here!

firstworldproblem'd
 
Releck97 said:
Chat just now.


Initial Question: My shipment originally had a delivery date of today and now has none. What is it's current status
Victor L.: Hi, this is Victor L.. I'll be happy to assist you.
Rick: The tracking info has been very frustrating.
Victor L.: Just a moment while I review your tracking information.
Victor L.: Unfortunately due to the high volume of iPhone 5 Shipments, some of these were not able to go out for delivery yet, as soon as we can offer a new scheduled delivery date we will upload it to be able to see it on our end and your end.
Rick: This is a fiasco. *I would like to strongly request that my shipment be upgraded to express.
Victor L.: Unfortunately it cannot be upgraded, the package is currently inaccessible during transportation and we cannot retrieve it from there to upgrade it.
Rick: Big Brown has really dropped the ball on this one. *Have a nice day.
Victor L.: We hope to meet your shipping needs as soon as possible to continue doing business with you. Goodbye.
Click to expand...

Bahhhh, Im waiting too...maybe I can get a supervisor on the line. I'm 12 in the queue.
 
slippery-pete said:
Both my deliveries are holding strong at 9/27 end of day delivery....even though neither has updated in like 24+ hours.

Either UPS is a total cluster or their tracking system has completely stopped working. Or, it could be a little of both
Click to expand...

I think if it were truly just a tracking issue, then people would be on here reporting that they'd been delivered this morning in spite of the lack of updates... I haven't seen anyone who was stuck in Louisville with no status in the last 33 hours say they'd received their delivery yet today.
 
blackbear219 said:
Exactly. It will come when it comes people, being an ass on UPS chat isn't going to make it show up any faster.
Click to expand...

I don't agree with being an ass, but I am 100% in board with much of the disdain for the way that UPS has treated this entire process.

Here's to hoping Apple will stop using UPS after this fiasco, at least until they can get it together. Everyone needs to call Apple if UPS misses the date that Apple quoted you in your email. I know that if I leave the office tomorrow without mine and the wifey's iPhone 5 I sure will.
 
aimb said:
Hey Sweetkiki let me know what they tell you, since my phone is hanging with yours
Click to expand...

Tried to get into Chat....look what I got

Status: Canceled

We are currently experiencing higher than normal requests to chat. Please try again later or call 1-800-742-5877.
 
dlbyers said:
I think if it were truly just a tracking issue, then people would be on here reporting that they'd been delivered this morning in spite of the lack of updates... I haven't seen anyone who was stuck in Louisville with no status in the last 33 hours say they'd received their delivery yet today.
Click to expand...

Agreed. It amazes me that UPS was not prepared to handle the work load, can't provide any sort of logical update to any one (just look at the conflicting information from UPS in this post alone), and seem to be flying by the seat of their pants.

I have 1 package that has gone from China to Hong Kong over the last 4 days, 4. It's almost like UPS is magically hoping the issue sorts itself out. Do thy have a plan/process to get these packages delivered? I am sure they do, but they are not communicating that to anybody.

Their company is a shipping company, that's how they get their income.....

----------
pshady said:
I'm in the same boat. If it comes 10/1 I'll be happy. There's no way it'll be here early at this point.
Click to expand...

I am in that sinking boat
 
Does anyone know the route for UPS for Canada. my phone is currently sitting at KY as of 1:12AM this morning.
I find it strange that it went to KY from Alaska in the first place. They should have separated all Canadian bound phones to come to a Canadian hub or something.
 
hansokl said:
Yeah this blows.. My wife's phone around 6 hrs to get import scan.. but hers went from China to New York to Louisville.. Seems like the flights that go Alaska to Louisville sit a lot longer before import scans.. wonder why this is?

Louisville, KY, United States 09/25/2012 3:02 A.M. Departure Scan
09/25/2012 12:29 A.M. Import Scan
Louisville, KY, United States 09/24/2012 9:00 P.M. Arrival Scan
Jamaica, NY, United States 09/24/2012 1:00 A.M. Departure Scan
Chek Lap Kok, Hong Kong 09/23/2012 4:46 P.M. Departure Scan
Click to expand...

No clue at all. My girlfriends phone is on that route and shes being shipped expedited as well. Maybe they shipped from a different factory?
 
Life is more

I'm also anxious for my iPhone arrival but find myself a bit embarrassed reading this thread.
 
Releck97 said:
Chat just now.


Initial Question: My shipment originally had a delivery date of today and now has none. What is it's current status
Victor L.: Hi, this is Victor L.. I'll be happy to assist you.
Rick: The tracking info has been very frustrating.
Victor L.: Just a moment while I review your tracking information.
Victor L.: Unfortunately due to the high volume of iPhone 5 Shipments, some of these were not able to go out for delivery yet, as soon as we can offer a new scheduled delivery date we will upload it to be able to see it on our end and your end.
Rick: This is a fiasco. *I would like to strongly request that my shipment be upgraded to express.
Victor L.: Unfortunately it cannot be upgraded, the package is currently inaccessible during transportation and we cannot retrieve it from there to upgrade it.
Rick: Big Brown has really dropped the ball on this one. *Have a nice day.
Victor L.: We hope to meet your shipping needs as soon as possible to continue doing business with you. Goodbye.
Click to expand...

I feel your frustration with this and I know UPS is having issues, but I don't think Victor L did this personally.
 
alirz said:
Does anyone know the route for UPS for Canada. my phone is currently sitting at KY as of 1:12AM this morning.
I find it strange that it went to KY from Alaska in the first place. They should have separated all Canadian bound phones to come to a Canadian hub or something.
Click to expand...
+1! At least it shouldn't be sitting there waiting for customs clearence or god-knows-what...
 
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