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Is your black iPhone 5 scuffed, chipped or scratched?

  • Flawless

    Votes: 1,158 46.1%
  • Flawless because I put a case on it.

    Votes: 198 7.9%
  • Scuffed out of the box

    Votes: 820 32.7%
  • Scuffed/scratched shortly after

    Votes: 334 13.3%

  • Total voters
    2,510
Out of town for the weekend and was unable to accept delivery on Friday. UPS made 4th delivery attempt just a little while ago. Opened the box up and discovered 2 chamfer nicks and a small, almost unnoticeable, nick on a corner edge of the glass face. I was discouraged by the discoveries but anticipated finding some kind of damage. Not sure if I would have gone through the phone aesthetics with a fine tooth comb like I have if I hadn't been reading these forums. Been contemplating whether or not the small damage is even worth the effort to request an exchange. On the fence thinking am I being too anal or just be content with what I have and install a cover like I had originally planned.

Name: iPhone 5 (GSM model: AT&T and Canada)
ModelCode: iphone_5
Model Number: MD644
Group1: iPhone
Group2:
Generation: 7
Model introduced: 2012
Production year: 2012
Production week: 37 (September)
Family name: Become a pro user to see this information. (sorry)
Screen size: 4 inch
Screen resolution: 1136x640 pixels
Colour: Black
Capacity: 64GB
Factory: DN (China, Chengdu - Foxconn)
 
Ok now there is some discoloration on the lower right antenna break..... I'm getting tempted to get it replaced.....
 
Ok so i finally got one reserved, i wanted a black but the reservation was for a white since i didn't mind it. I've been reading blogs/forums online for the last 3 days so I know about this scuff problem and looking at people's photos made me conscious/scared when getting mine.

Got to the store and paid for it on my card, opened the box there and then. On the right of the screen the silver was raised and jagged... told the bloke that i'm going to need to return this for another..he didn't mind too much and showed a few of his colleagues... He then ordered me another one from stock.

When this came down i unwrapped it again and looked around it, seemed fine, then i turned it over and there was a big dent on the back.... showed him again and he brought a few more colleagues over to look. One of his colleagues stated how he had the same problems with 2 people earlier in the day. So i guess they know about it and one of them was even collecting receipts to report the problem upwards.

They were nice however and offered for me to take the dented phone and said they would replace it when they got more stock. I kindly declined and got my refund as tbh i wanted the black anyway. I'l wait for a few weeks now i guess and hopefully the batches get better. Also one member of staff mentioned how batched 38 and 39 seem to be bad.
 
Have you ever heard of the antenna issue on the iPhone 4? It was 100% confirmed by EVERY person I know/knew with an iP4 (which is over 20 people) bought in different states months apart. Apple never fixed the issue until the iP4s and the most they did was offer a free case/bumper eventually. They never changed the process of making the phone just like they won't do now. Apple also put up record sales numbers that year. The equipment was designed to make these phones in a specific way and Apple will not change that now - ESPECIALLY as they are sold out almost the world over.

People can believe they will magically redesign all the equipment / materials in October but I'd be willing to bet big that there is no change and if there is, that it is largely in people's heads.
You have a point. I'm not upgrading until February though. I guess if this isn't fixed by then I'll have to consider a Samsung phone.
 
My black iPhone 5 is being mailed by Verizon. If I find that it has any defects, should I take it up with Verizon? Or should I just hop over to the nearest Apple store?
 
My black iPhone 5 is being mailed by Verizon. If I find that it has any defects, should I take it up with Verizon? Or should I just hop over to the nearest Apple store?

I ordered from verizon. Verizon told me to call Apple and Apple told me to call Verizon. I finally stopped in at a Verizon store and they would only offer me a refund.
 
So you mean to tell me that i had two black iPhone 5 with multiple nicks and scratches right out of boxes in the apple store, I should just use them and deal with it? When I paid full price and has not even been in my pocket, because eventually it will get f-ed up?

Shouldnt the conversation focus on qc? Even if apple had checked ramandly every 10000 out of the 5 million they sold, they would have caught 166? 500*1/3? I will even give them a few, 100?

These are not functional problems like 4. These were appearance problems. If I can see with my naked eyes then there is a problem. I can accept the car 1000 times more argument. But when you have somehing that fails on first inspection at the rate of 30%. Then you should not accept it, just because it will get worse in the future anyway.

If a doctor knows the drug fails 30% o the time right of the bat, and expect me to pay full price AND not telling me about it? Fine, I cannot price on human life.
How about my gf's 1500 hand bag?
How about your 600 dollar watch?
Lastly my $8000 Kia?

Find someone pay full price for my out of box nicked iPhone please.

You actually compared a human life to a $200 phone? WOW...... Ok, let's play your game. There is this thing called malpractice. Your doctor just committed a crime that will end his career and put him in jail. You really think that is a fair comparison to a phone?

Where are you coming up with 30% failure rate? Is this a scientific study? Just because 3 out of 10 posts are from people that complain doesn't mean that 30% have failed QC. People are 10X more likely to share a negative experience than a positive one. 30% might be just a touch high (rolling eyes).

I haven't seen your phone and these "major" scratches you're referring to so I can't tell you what to do. My thought is that if the phone will scratch as much as chicken little says it will, I wouldn't be too worried about something "minor." If it's "major" then it's your call. Would I be happy if mine came scratched, no but I'd also look at the big picture. In the whole scheme of things, are tiny scratches, that will end up there anyway, going to cause me to return the phone? If your screen is scratched, the buttons don't push right, the vibration motor is off, something that effects the phones performance is not working right, then by all means, b!tch and moan all you want. You've got a legit case. We're talking about tiny minor imperfections / scratches that will end up there whether you like it or not in a matter of days / weeks / months.

My ex bought Coach purses all the time. Those aren't $1,500 but they aren't cheap. Not every one was perfect and she decided that it wasn't worth complaining about. You're buying what amounts to a disposable product. How long will the average buyer hold onto their iP5? 12-24 months and then it's on to the next one. I buy a Movado to last 10+ years. Same thing with your $8k car. You don't buy a new one every time a new model comes out.

Question for you... If you buy iPhones, $1,500 purses, $600 watches, why do you only have a $8,000 car? Seems like if you had the kind of dough to spend $1,500 on a purse you wouldn't be driving anything less than an Audi and those are 4-5X or more expensive than your Kia.
 
Can I get my iPhone exchanged at the apple store after getting it on contract from CPW? Would they exchange it for me there?
 
My black iPhone 5 is being mailed by Verizon. If I find that it has any defects, should I take it up with Verizon? Or should I just hop over to the nearest Apple store?

When I spoke an Apple rep over the phone this morning for my scuffed up phone, the first thing she asked was whether it was purchased online at Apple or through my carrier (AT&T). So, you might be directed to take it up with Verizon.

But to be sure, you should call Apple and ask them.
 
In this report about the work circumstances during the iPhone 5 Production i found this really interesting statement:

"On the next following day, we were all being treated the same way by our supervisors and all of us were very pissed. Every time we picked up the iPhone 5 components, we put it back on the running belt real hard and scold “fxxk” just to release our stress. "


Here is the link to the Full Report.


http://micgadget.com/29723/the-unde...-new-iphone-5-is-made-inside-foxconn-factory/

i really do not think it is those poor workers in china.....and they are just at one factory out of many that produce iPhones......

i believe it is part design (aluminum,weight, thickness of phone) part process (anodized coating) and part keeping costs down ....i believe it to be on ALL iPhone 5's but the scuffs + dents are way more visible on black...

in order to fix the phone they would have to re-design it

this is the iPhone that apple gave us, we either take it or leave it.....hopefully most of us can start with a flawless and get it into a case quick...

they have us hooked and they know it - i am fully integrated into iCloud + iTunes, so either i stick with my "old" iPhone or i buy a case and deal with the iPhone 5.....could i get out of apple? yes......will i? no

beyond scuffgate, i actually love the phone
 
Like I mentioned in another thread. This seems like an 'inside job' by some angry Foxconn workers.

Yup. I think the same. Nevertheless apple should use thicker coating.

----------

i really do not think it is those poor workers in china.....and they are just at one factory out of many that produce iPhones......

i believe it is part design (aluminum,weight, thickness of phone) part process (anodized coating) and part keeping costs down ....i believe it to be on ALL iPhone 5's but the scuffs + dents are way more visible on black...

in order to fix the phone they would have to re-design it

this is the iPhone that apple gave us, we either take it or leave it.....hopefully most of us can start with a flawless and get it into a case quick...

they have us hooked and they know it - i am fully integrated into iCloud + iTunes, so either i stick with my "old" iPhone or i buy a case and deal with the iPhone 5.....could i get out of apple? yes......will i? no

beyond scuffgate, i actually love the phone

True words.
 
The real question I have is if apple are going to improve the quality of the chassis?

It seems the problem is the soft aluminium, when scratched off the chassis, no amount of anodising can help. If apple do use better aluminium then now is not a good time to buy.
 
While that's a reasonable expectation, if the reality is that it's going to have scuffs 10 minutes after you own it why does it matter if they're there 10 minutes before? You want the right to scuff it yourself or something? Apple depriving you of that fun?

If there are thousands of these in the wild and people aren't complaining its because they understand that scuffing cellphones is inevitable. What comes out of the box has 'issues' the size of a pinhead, it's not a concern considering what happens a few minutes later when Mrs. Camry puts it in her purse.

BJ

I've been reading your posts and, please, would you explain something to me: what on earth is so hard to understand about when buying a new, sealed product, the buyer not expecting and certainly not accepting said product to be damaged straight out of the box?

When you're buying a new coat - would you accept it if it had a hole or was missing a button? Would you accept a new book missing half a page? Would you accept your new glass table arriving with a chipped surface?

Are you really willing to accept new, factory-sealed, but marred, damaged goods?

This is not about damages that occur after purchase, this is about damages that were already there when you bought whatever it is you bought. If you're buying something used, then you'd have to expect the product not to be in a new, unused condition. If you're buying something new, you wouldn't expect the product to have blemishes and if it did, you'd complain. Simple as that, really ...
 
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Oh god. What would I give to know the exact % of scuffed-outta-box phones. Just out of curiosity!
(Rather than the reason...)
 
Received my iPhone 5 flawless but after 3 days I have one of the scuffs on the edge. I have treated the phone with extreme care so clearly this is a design flaw.

At this point I think it's safe to assume that the chamfered edges are the issue here. They are extremely prone to scruffs. You need to determine if this will be an issue or not with you.

I was not planning on using a case 90% of the time but now I have ordered a SwitchEasy Color case just to be safe. I love my iPhone 5 otherwise, but I do think this is simply a hardware design flaw.
 
SMALL nick

There is a very small nick on the front of my phone fresh out of the box. It's on the very right edge of the screen.

I can't decide if it's worth taking to the Apple Store or not.

It almost looks like it's something inside the small crack between the screen and edge of the phone, but I don't wanna scratch it with a needle and make it worse if it actually is a scratch or nick on the phone.
 
Bunch of Apple fan boys...Apple can do no wrong!

I just don't get his reasoning - he's basically saying "why do you worry about dents and scratches if the phone will get dented and scratched anyway?" which is totally besides the point. That's like saying "why are you complaining about the chips and scratches on those new plates? They'll get even more chipped and scratched over time anyway! It's perfectly ok to have chips and scratches on new plates ...."
 
Where you get the bumper from? Apple dont list them on the UK store.

http://www.amazon.com/Poetic-Borderline-Bumper-iPhone-Black/dp/B0093CDM3I

The iPhone 5 needs a bumper. Solves everything. Makes it easier to grip too.

These crazy people who want cosmetic perfection should also want a bumper for this same reason. Since the Gorilla Glass doesn't scuff and the aluminum backplate doesn't scuff covering the bezel in a thin bumper makes this the perfect smartphone. Which it is.

BJ
 
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