Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.

Is your black iPhone 5 scuffed, chipped or scratched?

  • Flawless

    Votes: 1,158 46.1%
  • Flawless because I put a case on it.

    Votes: 198 7.9%
  • Scuffed out of the box

    Votes: 820 32.7%
  • Scuffed/scratched shortly after

    Votes: 334 13.3%

  • Total voters
    2,510
i think one of the biggest issues is that Apple made the phone toooo darn sexy so any kind of nick is so distracting, haha.
just look at it, the shiny chamfer the way it reflects light under the sun. if you get a nick on it, the blemish simply stands out. on the other hand, if it's a plasticky Samsung phone, its like a Fisher Price toy, it's meant to be abused.
 
I promise I'm not trolling...I just hit some of the "dandruff" sized chips in the chamfered edge with a Sharpie pen. Looks good as new. Stops the light from catching on the chips and the sheen of the pen actually matches the edge.

I realize this is not an elegant solution, but it may quiet your obsession with noticing it every second :)
 
http://www.amazon.com/Poetic-Borderline-Bumper-iPhone-Black/dp/B0093CDM3I

The iPhone 5 needs a bumper. Solves everything. Makes it easier to grip too.

These crazy people who want cosmetic perfection should also want a bumper for this same reason. Since the Gorilla Glass doesn't scuff and the aluminum backplate doesn't scuff covering the bezel in a thin bumper makes this the perfect smartphone. Which it is.

BJ

I think a bumper makes it look pretty uglier. Same thing happened with the 4 and 4S. It's a beautiful phone, so I won't put a case on it.

(I understand people wanna do it though, just giving my 2 cents)
 
As an Amazon Associate, MacRumors earns a commission from qualifying purchases made through links in this post.
I blindly plug in my headphones and charger almost every night. So far, nothing on my black. The case seems to be protecting it well. I even rubbed it pretty good with my fingernail but to no avail. I don't for one second doubt that it's a legit issue... I do however wonder if they'll even do anything about it or if they'll maybe change one part of the process without making an official announcement.
 
I've been reading your posts and, please, would you explain something to me: what on earth is so hard to understand about when buying a new, sealed product, the buyer not expecting and certainly not accepting said product to be damaged straight out of the box?

When you're buying a new coat - would you accept it if it had a hole or was missing a button? Would you accept a new book missing half a page? Would you accept your new glass table arriving with a chipped surface?

Are you really willing to accept new, factory-sealed, but marred, damaged goods?

This is not about damages that occur after purchase, this is about damages that were already there when you bought whatever it is you bought. If you're buying something used, then you'd have to expect the product not to be in a new, unused condition. If you're buying something new, you wouldn't expect the product to have blemishes and if it did, you'd complain. Simple as that, really ...

If I am buying an egg, I won't be happy with a crack because it ruins the dining experience.

If I am buying a book, I won't be happy with a missing page because it ruins the reading experience.

If I am buying a pair of sneakers, I won't care if the soles are dusty because they are going to be filthy the moment I put them on and walk across the parking lot.

If I am buying an iPhone 5, I won't care if the bezel has microscopic scuffs because they are going to be on there the moment I put it in my pocket.

If you are an anal type that wants a smartphone without any cosmetic blemishes, go Wrapsol the thing, get a case, or get a bumper.

What I'm hearing is pretty hysterical. You want a phone that's perfect out of the box so you can scuff it as you walk out of the store -or- you want a phone that's perfect out of the box so you can put a case on it. You see how ridiculous that is, right? Either the scuff is inevitable -or- you won't see it anyway.

BJ
 
2 nicks on the side, right next to each other.
Apple support is sending out a replacement and asking I send the old one back within 10 days of receiving replacement.


Name: iPhone 5 (GSM model: AT&T and Canada)
ModelCode: iphone_5
Model Number: MD636
Group1: iPhone
Group2:
Generation: 7
Model introduced: 2012
Production year: 2012
Production week: 37 (September)
Family name: Become a pro user to see this information. (sorry)
Screen size: 4 inch
Screen resolution: 1136x640 pixels
Colour: Black
Capacity: 32GB
Factory: DN (China, Chengdu - Foxconn)

How did u get this info
 
got my replacement iphone, its not perfect, theres some slight discoloration on the left side of the bezel near the black strips, but I doubt i replace it again.
 
http://www.amazon.com/Poetic-Borderline-Bumper-iPhone-Black/dp/B0093CDM3I

The iPhone 5 needs a bumper. Solves everything. Makes it easier to grip too.

These crazy people who want cosmetic perfection should also want a bumper for this same reason. Since the Gorilla Glass doesn't scuff and the aluminum backplate doesn't scuff covering the bezel in a thin bumper makes this the perfect smartphone. Which it is.

BJ

the problem is when the bumper scratches the heck out of the band underneath, making it pointless.

http://reviews.cnet.com/8301-19512_7-20014464-233.html

same issue would arise if you use one of those cases that clips onto the edge of the screen. when dust gets underneath, rub-a-dub dub, and you get a blemish after you take the case off.
 
As an Amazon Associate, MacRumors earns a commission from qualifying purchases made through links in this post.
the problem is when the bumper scratches the heck out of the band underneath, making it pointless.

http://reviews.cnet.com/8301-19512_7-20014464-233.html

same issue would arise if you use one of those cases that clips onto the edge of the screen. when dust gets underneath, rub-a-dub dub, and you get a blemish after you take the case off.

Yes, happened to my iPhone 4.

Point is, why would you care what it looks like after you're done using it? Let the next owner fret over that. You just enjoy the clean look and worry-free placement for your 2 years and that's that.

All phones get scuffed. Wishing that Apple reinvents the laws of physics isn't a realistic expectation. Don't like scuffs, get a bumper. You won't see them then. Fancy that.

BJ
 
Like I mentioned in another thread. This seems like an 'inside job' by some angry Foxconn workers.
I agree. They're pissed they can't afford products they make. And it's not like a luxury car, it's just the phone or tablet or mac. They want a raise.
 
If I am buying an egg, I won't be happy with a crack because it ruins the dining experience.

If I am buying a book, I won't be happy with a missing page because it ruins the reading experience.

If I am buying a pair of sneakers, I won't care if the soles are dusty because they are going to be filthy the moment I put them on and walk across the parking lot.

If I am buying an iPhone 5, I won't care if the bezel has microscopic scuffs because they are going to be on there the moment I put it in my pocket.

If you are an anal type that wants a smartphone without any cosmetic blemishes, go Wrapsol the thing, get a case, or get a bumper.

What I'm hearing is pretty hysterical. You want a phone that's perfect out of the box so you can scuff it as you walk out of the store -or- you want a phone that's perfect out of the box so you can put a case on it. You see how ridiculous that is, right? Either the scuff is inevitable -or- you won't see it anyway.

BJ

Really?
 
What I'm hearing is pretty hysterical. You want a phone that's perfect out of the box so you can scuff it as you walk out of the store -or- you want a phone that's perfect out of the box so you can put a case on it. You see how ridiculous that is, right? Either the scuff is inevitable -or- you won't see it anyway.

BJ

Some of the stuff I've seen in here is hardly noticeable at all. I am not talking about these cases. However, a lot of the stuff I've seen in here is not. It's actually pretty evident and in my opinion not tolerable.
 
I've read through a good portion of this bread but have a question. Have any of you with scratches / dings / dents had a replacement sent from apple.com support number that purchased the phone in store? Or do I have to go in store? My store is out of stock and I don't want them to try and give me a white box one...
 
If I am buying an egg, I won't be happy with a crack because it ruins the dining experience.

If I am buying a book, I won't be happy with a missing page because it ruins the reading experience.

If I am buying a pair of sneakers, I won't care if the soles are dusty because they are going to be filthy the moment I put them on and walk across the parking lot.

If I am buying an iPhone 5, I won't care if the bezel has microscopic scuffs because they are going to be on there the moment I put it in my pocket.

If you are an anal type that wants a smartphone without any cosmetic blemishes, go Wrapsol the thing, get a case, or get a bumper.

What I'm hearing is pretty hysterical. You want a phone that's perfect out of the box so you can scuff it as you walk out of the store -or- you want a phone that's perfect out of the box so you can put a case on it. You see how ridiculous that is, right? Either the scuff is inevitable -or- you won't see it anyway.

BJ

Your logic boggles my mind.
 
okay, i pre-ordered mine. Mine is scuffed/scratched. Can i go into the apple store and get it replaced or do i have to call in since mine was purchased online.
 
i think this issue is overblown.. my black is still fine and i don't use a case and i treat it exactly how i did my iphone 4. no scuffs and it feels pretty hard and durable. Also was down at the apple store agian and the black models are getting abused by people and they all seem to be holding up quite well.
 
Had my black and slate swapped out in store today, first replacement was spotless apart from a tiny bit of bare aluminium showing next to the lightning port.

Black Sharpie took care of that, at first it looked much darker but a few minutes later and I can't tell where I've Sharpied it.

Don't know how it will work on bigger areas but works wonders on small imperfections.
 
Your logic boggles my mind.

Pretty sure all he does in this thread is troll. Every single post seems like a richboy troll.

Everytime someone explains the clear as day point that it is NOT acceptable to receive a NEW good with defects (no matter how small, a defect is a defect) he is always 'YEAH BUT ITS GONNA HAPPEN ANYWAY LOL'

The point is, it's not necessarily 'going to happen'. Why? Because it is quite possible to keep something in mint condition, if you put in the effort. Assuming it's going to happen inevitably is basically implying you can predict the future. You can't. Simple as that.

Either very stupid or a total Apple diehard.

Or both.


Edit: I'm referring to BoltJames' stupidity, not you nasa25
 
What really boggles my mind is anyone accepting a defective product at full price. I buy lots of gadgets large and small and I expect to open the box and not find a chunk taken out of them or hacks and scratches. Why would I expect any less from Apple?
 
You actually compared a human life to a $200 phone? WOW...... Ok, let's play your game. There is this thing called malpractice. Your doctor just committed a crime that will end his career and put him in jail. You really think that is a fair comparison to a phone?

Where are you coming up with 30% failure rate? Is this a scientific study? Just because 3 out of 10 posts are from people that complain doesn't mean that 30% have failed QC. People are 10X more likely to share a negative experience than a positive one. 30% might be just a touch high (rolling eyes).

I haven't seen your phone and these "major" scratches you're referring to so I can't tell you what to do. My thought is that if the phone will scratch as much as chicken little says it will, I wouldn't be too worried about something "minor." If it's "major" then it's your call. Would I be happy if mine came scratched, no but I'd also look at the big picture. In the whole scheme of things, are tiny scratches, that will end up there anyway, going to cause me to return the phone? If your screen is scratched, the buttons don't push right, the vibration motor is off, something that effects the phones performance is not working right, then by all means, b!tch and moan all you want. You've got a legit case. We're talking about tiny minor imperfections / scratches that will end up there whether you like it or not in a matter of days / weeks / months.

My ex bought Coach purses all the time. Those aren't $1,500 but they aren't cheap. Not every one was perfect and she decided that it wasn't worth complaining about. You're buying what amounts to a disposable product. How long will the average buyer hold onto their iP5? 12-24 months and then it's on to the next one. I buy a Movado to last 10+ years. Same thing with your $8k car. You don't buy a new one every time a new model comes out.

Question for you... If you buy iPhones, $1,500 purses, $600 watches, why do you only have a $8,000 car? Seems like if you had the kind of dough to spend $1,500 on a purse you wouldn't be driving anything less than an Audi and those are 4-5X or more expensive than your Kia.

I paid retail, and 64gb. Not $200 phone for me.

These dings are not "major" never claimed them to be. Just based on surface area they are 1/4300. Just trying to say if anything with blemish even 1/4300, people have the right to get upset. Especially when some/moderate amount of these were discovered right out of box.

I'm sure your GF made sure it's worth the 1500 dollars that she paid for. If she's not satisfied, she will 1. not get it. 2. ask for a discount. The bag will last her a few years (daily rough and rough 2, 3 years?) Your watch, same deal, you will inspect it and reject if you do not feel it is worth your money. Maybe you'll have a few to rotate through and will last you 10 years. My Kia (and I was catering the Kia reference to all nay-sayers, since you all telling that my car choice is either too expensive, or now, too cheap.) But you've brought up also a very good point. 8000 Kia for 10 years, 800 a year. Will you accept a quarter size ding on your brand new Kia?

Bottom line, why are we allowing apple to pass for mediocrity? We have for years accepted a premium on apple's product, because it suppose to be the BEST. Now because of "mass production" and difficult to QC we have to lower our standards?
It cannot even pass a simple visual inspection? If you try to sell me a Porsche (which is a lemon), you would at least try to make it presentable. If you try to sell me any brand new car with a quarter size ding, even it is a $8000 Kia, I should get upset. I should not sit there and say, "i'll drive it off the lot, and there will be a quarter size rock, eventually it'll make a ding on my door...."

I know there is a lot of whining. I was trying to use simple numbers to show that base on the same proportion, people SHOULD get upset.

Yes you're right, I have no scientific basis for claiming 30% failure rate. My only personal experience puts the failure rate at 100%.....
 
Pretty sure all he does in this thread is troll. Every single post seems like a richboy troll.

Everytime someone explains the clear as day point that it is NOT acceptable to receive a NEW good with defects (no matter how small, a defect is a defect) he is always 'YEAH BUT ITS GONNA HAPPEN ANYWAY LOL'

The point is, it's not necessarily 'going to happen'. Why? Because it is quite possible to keep something in mint condition, if you put in the effort. Assuming it's going to happen inevitably is basically implying you can predict the future. You can't. Simple as that.

Either very stupid or a total Apple diehard.

Or both.


Edit: I'm referring to BoltJames' stupidity, not you nasa25

It's seems like a form of self centering/narcissism.

It's like he can't imagine anyone having a different opinion about it unless they are flawed. Both points of view couldn't possibly be relevant in his mind. Only his.

In addition, he seems to feel he is better than you because it doesn't bother him but it bothers you.

It's like the guy that almost kills himself by drinking hot sauce to prove it has no effect on him, therefore he is better than everyone and they are flawed or lesser in some way.

What's more is he continues to try and force others to adopt his opinion as evidenced by his continual and almost obsessive repetition of the same point over and over. Others make an argument once or twice for the most part, this is his 20th repetition.

I wouldn't be surprised if he were abusive in his friendships and relationships in general. In fact he has bragged about having a mistress. I'm not sure if it was in jest or not, but at the very least... Tasteless in my opinion.

I actually have empathy because those are typically traits of someone very insecure and tortured inside.
 
Are people actually being given replacements for scuffs? I jut noticed some scuffs on the top on my phone. They weren't there when I checked an hour or two ago.

Been in an empty pocket, no case. Normal use all weekend
 
It's seems like a form of self centering/narcissism.

It's like he can't imagine anyone having a different opinion about it unless they are flawed. Both points of view couldn't possibly be relevant in his mind. Only his.

In addition, he seems to feel he is better than you because it doesn't bother him but it bothers you.

It's like the guy that almost kills himself by drinking hot sauce to prove it has no effect on him, therefore he is better than everyone and they are flawed or lesser in some way.

What's more is he continues to try and force others to adopt his opinion as evidenced by his continual and almost obsessive repetition of the same point over and over. Others make an argument once or twice for the most part, this is his 20th repetition.

I wouldn't be surprised if he were abusive in his friendships and relationships in general. In fact he has bragged about having a mistress. I'm not sure if it was in jest or not, but at the very least... Tasteless in my opinion.

I actually have empathy because those are typically traits of someone very insecure and tortured inside.

Hence why we should ALL ignore him, don't reply to his posts, and generally he will be phased out. Hopefully.

You're correct, from my observations this guy has pathological issues. He's very insecure, and wants to dominate the thread and show his arrogance and power over people he considers lower than himself. All Narcissists suffer from these self aggrandizing delusions.

Glib, superficial, controlling, arrogant, = pathological tendencies.

Ignore is the best solution in dealing with narcissism, they loathe being ignored.
 
Register on MacRumors! This sidebar will go away, and you'll see fewer ads.