iPhone 5 Now Available for Pre-Order

[iLoveMyApple]

How did you do this..? I went to my order, clicked edit. But i get an error message that says order is processing, go to my account to make changes. Am i not in the account? ?

Once I click edit, it takes me to a login screen and after I enter my stuff, it shows me the screen to change the name and address. It also says that my order is processing. Odd.

 

[emilyward749]

Sprint's page keeps showing up as a maintenance page when you click preorder

also having trouble even getting a new customer purchase through Sprint using Apple's website because it said something about requiring a "deposit"

 

[moose205]

Websites Suck!!!

Both AT&T & Apple's website were way to slow.. I tried for 45 min, then went to my phone and got it right away via the Apple Store App. Use that! So easy!!!!!

 

[Apple!Fre@k]

I have a business account so Apple won't let me order from the app or their website. I called AT&T Customer Service at 12:01am and have been on-hold for the last 50 minutes. I sure hope they answer soon so that delivery doesn't slip past the launch day!

It's kind of BS that they didn't have more people manning the phones and expect the influx of calls at midnight.

 

[Dionte]

I just need to order 1 more, i hope I don't have to wait in line for it.

 

[edonohoo]

FYI. It sucks but via the apple store app I couldn't change my shipping address. Probably should have picked the option to get it at the store. Ugh. Oh well.

You can click on the order number in the confirmation email it sends you and change the shipping address on apple.com in the browser. I had to do the same thing. worked just fine. Everything is ship shape now. No need to call customer service in the morning

 

[dckcentaur]

Did anybody get to preorder the iphone for in store pick up it would not let me click on it

 

[doelcm82]

Relatively easy through the Apple Store app

The last time I upgraded, more than two years ago, I had an individual account with AT&T. Now I am on a family plan.

It turns out when they ask for your ZIP Code and the last four digits of your Social Security number, they want that information for the account holder not the person who is upgrading.

It took me a little bit of time to search through my files and find that information.

I wasn't given the option to choose a shipping address. At least I don't think I had that option. It defaulted in to my sisters name and address. Luckily, that's where I wanted it shipped.

The final snag came when I tried to check out. It seemed to hang for a very long time. I decided to check on my computer to see if I could get into the account and finish the check out there. that's when I realized the Wi-Fi network I was on no longer had an Internet connection.

I turned off the Wi-Fi on my iPad, but the Apple Store was still spinning. I guess the app couldn't handle switch to LTE midstream. I killed the app, and then restarted it. The transaction was still there waiting for me to check out, and I did that with no problems.

I have a confirmation email, and a delivery date of September 21. I still can't get to the Internet on my computer over Wi-Fi. Update: it just came back. I don't need it anymore. Oh well.

 

[camaroIOM]

You should be able to. I just changed mine. What until the Order Page says "Processing Items" and then use the edit info option.

mine still states recieved order nothing about processing it yet

 

[ck2875]

How long did it take to go from 'Received your order' to 'Processing items'?

I've been stuck on 'Received your order' for over 20 minutes now. I did receive an email confirm thanking me for my order

Ordered 12:04 AM and was at Process Items status (i.e. I could edit the shipping info) by 12:30 AM. Received email notification of the shipping update at 12:45 AM.

 

[mmberry1]

Used the apple store app, took 2 minutes for 64gb black iphone 5

 

[Dcuellar]

Anyone trying to open a new account being told they might have to pay a deposit? We've been trying to open an account in my significant other's name bc his work offers a killer discount, but we didn't have this issue we tried a couple days ago with a iPhone 4s. Is this a system failure? Should we try later on when it's less busy?

Trying to open a new line on my account gives me the same thing.

 

[davidvlh]

I had to go through the Apple website on my iPod Touch to place my order. Tried Apple Store App, Sprint, and Apple website on my Mac Mini. None would work. But I got my order placed after 50 min of trying.

 

[driftir77]

Problems with Password

Is anyone having problems with their AT&T password? I'm struggling here. It works fine on the AT&T site, but not on any of the stores.

 

[splashnader]

Only Apple can make me this excited to spend $299 of my own money.

 

[THE JUICEMAN]

So I finally got through using Apple.com!!!! But it did not give me an option to change my shipping address....

 

[DCGuy72]

Processing

Has anyone's order changed to the "Processing" status on apple.com's account page? I NEED to change the shipping to my home address here and no my bro 600 miles away. Has anyone had success with this?

Amantaban - Mine was processing almost right away. Got my email at 3:47am EST and I can go in now and change the shipping destination if I want to.

 

[prezasti]

The least AT&T could do is play some cheesy elevator music in the background while we wait for their site to come up!

 

[apadden]

When I click "Add a Device" on Sprint.com, does anyone else get the response where it goes back to the main webpage??

 

[CJM]

Here's a screenshot showing that, for UK customers at least, we should be getting 30 pin adapters with the iPhone 5. Sorry if it's huge, on my phone currently.

 

[manicwinter]

Ordering through Verizon's web site worked in Internet Explorer 9 but not in Safari in Mountain Lion.

 

[SeptupleA]

I can't order on apple website or app because it says my AT&T password is incorrect. The password works fine on AT&T website, but then I can't place my order in there because of site maintenance. *************

 

[mistax]

was trying to add a new line to transfer my son back over to att. But that created to many problems ended up buying it on my line and when it arrives, will open a new line with no contract and put him on it with the data and text.

 

[Dionte]

I have a business account so Apple won't let me order from the app or their website. I called AT&T Customer Service at 12:01am and have been on-hold for the last 50 minutes. I sure hope they answer soon so that delivery doesn't slip past the launch day!

It's kind of BS that they didn't have more people manning the phones and expect the influx of calls at midnight.

Ahh man I've only been on hold 23 minutes, Im'ma go to sleep with my bluetooth in my ears, someone saying hello should wake me up.

 

[rbgrbg]

weird iphone 5 order issue

Got one through the apple website for my wife, no problem.

Got one through the Apple Store app on the iPhone. But it didn't ask me anything with respect to a rate plan.

On my order confirmation page under "Rate plan," it lists phone/data/text for my wife but for me it just lists data and text.

Any ideas why this might be?