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iPhone 5s accelerometer/gyroscope/compass values incorrect

Morac said:
The GPS works fine so normal photos will be okay.

Panorama is screwed up as the phone uses the orientation to stitch together the shot, so ground will look curved if the level is off. The phone will also complain you aren't following the line.
Click to expand...

I have seen posts about the panorama being off. How many people have actually tested this? A method with no tripod I used was to hold the phone to a small box placed on a flat surface, so that the box helps prevent any wobble of the phone or deviation from being upright. I push the button to start the exposure and then rotate the box in position on the flat surface. I was expecting the arrow to move away from the "level" indicator line, but it didn't, and it produced a good panorama, not curved or out in any way.

Does anyone else have any experience of taking a controlled shot panorama where the phone cannot be out of level or perpendicular, and what are the results with regard to the way the arrow follows the line and the curve of the panorama?
 
blackberrycubed said:
Reading the last 10 pages or so it seems like the problem is mostly on the C3 serial version while the D serial (foxconn) seems to be ok. Is this correct ?
Click to expand...

Nope, mine is a week 38 with serial number starting with DNP and made by Foxconn and it reads -2 on a level surface. The level is clearly off when lining the phone up with the horizon as well.
 
Update 7.0.3

ok. I am not sure if that is true but an austrian website claims that an austrian provider claims that the 7.0.3 update is due on
18th of october

of course I don't know if that is the case but I thought I let u guys know.

here is the link (it is in german though):
http://www.macmania.at/iphone/exklusiv-ios-7-0-3-soll-am-18-10-erscheinen/

although - I have to add - there is no statement whether or not it fixes the gyroproblem.....
 
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It maybe correct, who knows. I read on other sites back about 10 days or so ago that it suppose to have been released last week. Maybe they're trying to get a possible solution for this issue in this version and that's why it's not yet released. Cheers!!
 
NavyDude065 said:
It maybe correct, who knows. I read on other sites back about 10 days or so ago that it suppose to have been released last week. Maybe they're trying to get a possible solution for this issue in this version and that's why it's not yet released. Cheers!!
Click to expand...

they seem to be pretty sure because the provider claims that "officially".
but then again - it is not officially from apple :D
 
Today was my day 14 so I rang apple care and explained the gyro issue. They didn't seem to bothered about the detail at all and put me through to apple online after sales.

They took details and didn't ask about the fault or anything and basically said we will send you a brand new retail unit because your in your 14 days. I asked if they just wanted my phone back but they said no they want everything with all accessories as they will be sending out a fully bundled unit (like we all received initially).

I then got an email with a new order added to my original order saying replacement that will be despatched in 2-3 weeks. They didn't charge or put a hold on any funds so I am quite confused as everyone else got a white box replacement within two days and got a charge on their accounts?

I've attached a screen shot with my new details and just wondered if anyone had anything similar?

My only explanation is that they may have realised that some of the old batches including the service replacements were faulty so they are now issuing new ones direct from the factories which are taking 3 weeks to deliver.

Or maybe they've just messed mine up and will actually send me a service replacement like everyone else.

Very confusing!
 

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i-aamir said:
Today was my day 14 so I rang apple care and explained the gyro issue. They didn't seem to bothered about the detail at all and put me through to apple online after sales.

They took details and didn't ask about the fault or anything and basically said we will send you a brand new retail unit because your in your 14 days. I asked if they just wanted my phone back but they said no they want everything with all accessories as they will be sending out a fully bundled unit (like we all received initially).

I then got an email with a new order added to my original order saying replacement that will be despatched in 2-3 weeks. They didn't charge or put a hold on any funds so I am quite confused as everyone else got a white box replacement within two days and got a charge on their accounts?

I've attached a screen shot with my new details and just wondered if anyone had anything similar?

My only explanation is that they may have realised that some of the old batches including the service replacements were faulty so they are now issuing new ones direct from the factories which are taking 3 weeks to deliver.

Or maybe they've just messed mine up and will actually send me a service replacement like everyone else.

Very confusing!
Click to expand...

Yes, very confusing!

Did they say how and when you should return your first phone?

My 14d return window is up tomorrow, but I phoned the Apple online aftersales team yesterday and discussed the gyro problem etc. My 5s is perfect other than being 1 degree off on the level, so I think a replacement at this point will probably be worse. So I asked if they could extend my return window and I now have 30d (end of October). Hopefully an iOS7 update will have fixed the problem by then.
 
smr said:
Yes, very confusing!

Did they say how and when you should return your first phone?

My 14d return window is up tomorrow, but I phoned the Apple online aftersales team yesterday and discussed the gyro problem etc. My 5s is perfect other than being 1 degree off on the level, so I think a replacement at this point will probably be worse. So I asked if they could extend my return window and I now have 30d (end of October). Hopefully an iOS7 update will have fixed the problem by then.
Click to expand...

They said that they will try to ensure that the collection is done at the same time as delivery so I don't go without a phone. However since I received the processing items email that stated 2-3 week delivery I did query this with the advisor who setup the replacement for me. She is currently awaiting feedback from the returns team and will let me know. So I'm not 100% sure on whats going on.

When you spoke to them were they happy to replace it and did they say anything further about the gyro issue and if software may be able to fix it?

Thanks
 
i-aamir said:
When you spoke to them were they happy to replace it and did they say anything further about the gyro issue and if software may be able to fix it?
Click to expand...

I'm sure they would have initiated a replacement order for me, but I explicity said I didn't want that (as I had tried to get a replacement in an Applestore and it was worse than mine). I already had a case number, so after reviewing my notes he said there would not be a problem extending the return period to 30 days and he updated my case notes to reflect that (and sent me an email to confirm).

I asked if he was aware of the problem (and solution) but he said he wasn't.

The Applestore manager that phoned me on Satuday did say Apple were aware of the problem and 7.0.3 (due this week) should fix it. But as I stated earlier, he was probably just saying this to keep me happy after I gave mediocre feedback after my Genuis appointment!
 
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Different Strokes for Different Folks


I've been bouncing back and forth between this discussion and its sister discussion on the Apple Discussion site...

https://discussions.apple.com/thread/5358002?start=0&tstart=0

The two sites often quote each other. Too bad they somehow can't be merged. :)

Here is my personal experience with the issue. I am a physics/astronomy teacher so, admittedly, I come at this from a niche perspective. Still, one of my main points is that whereas the sensor issue may not be problematic for some due to their needs of a smartphone...for others this is a definite problem. The iPhone 5S, based on its advertising, should (IMO) be able to serve the needs of all constituencies.

My family owns 3 iPhone 5S's (32GB, Space Grey). All exhibit the same "personality" below.

I am not much of a gamer, so I can't speak to the problems those apps are, or are not, enduring with the sensor issue. However, as an astronomy teacher, and I can speak to the problems the sensor issue has with the many planetarium apps (SkySafari+, Star Walk, GoSkyWatch, GoSatWatch, Sun Surveyor, etc.). All these use the iPhone's sensors to orient the screen to the sky. I had installed iOS 7 on my iPhone 4S and used these apps for a couple weeks with the new operating system before getting my iPhone 5S (traded in my 4S so it is gone now). What used to be smooth running apps with excellent and stable alignment of the iPhone screen relative to the sky are no longer.

For example, Sun Surveyor contains a functionality that allows the app to display the camera screen with the sun's path (past, present, and future) superimposed on the real life camera screen view. It is/was amazing. On the 4S, the app was spot on and stable. The compass and level sensors worked together to nail the postition of the sun in the sky. Quite amazing.

Now, on my 5S, the superimposed path jumps all around the screen as I hold the iPhone 5S steady and pointing toward the sky. The compass sensor can't sustain a reading of the iPhone's orientation and so the app keeps moving the path of the sun back and forth across the screen as it "thinks" the iPhone is being moved (which it is not).

The app is now useless and I can't believe the developer is pleased.

Whatever the solution, one can't come too soon for me and my students.

One last thought...if the rumors are true that the new iPads will be introduced on Oct. 22, I would imagine, from a marketing perspective alone, that Apple would want to resolve this issue by then. If the new iPad has many of the same internals as the 5S then it will be natural for some to balk at its purchase if there is not some resolution to this issue before Tim Cook steps on stage. I know I would not want to be Tim with the 5S having this problem and I am trying to promote a product that could have the same problems. I would think that Apple is working somewhat feverously for a software/firmware fix (if one is possible) so that Tim can go on stage free of fear that someone may stand up during the presentation and scream...

"Before I buy this new product, please tell all of us WHAT are you doing about the sensor problems!!!!!"

You know what I mean?
 
Mr. Luigi said:

I've been bouncing back and forth between this discussion and its sister discussion on the Apple Discussion site...

https://discussions.apple.com/thread/5358002?start=0&tstart=0

The two sites often quote each other. Too bad they somehow can't be merged. :)

Here is my personal experience with the issue. I am a physics/astronomy teacher so, admittedly, I come at this from a niche perspective. Still, one of my main points is that whereas the sensor issue may not be problematic for some due to their needs of a smartphone...for others this is a definite problem. The iPhone 5S, based on its advertising, should (IMO) be able to serve the needs of all constituencies.

My family owns 3 iPhone 5S's (32GB, Space Grey). All exhibit the same "personality" below.

I am not much of a gamer, so I can't speak to the problems those apps are, or are not, enduring with the sensor issue. However, as an astronomy teacher, and I can speak to the problems the sensor issue has with the many planetarium apps (SkySafari+, Star Walk, GoSkyWatch, GoSatWatch, Sun Surveyor, etc.). All these use the iPhone's sensors to orient the screen to the sky. I had installed iOS 7 on my iPhone 4S and used these apps for a couple weeks with the new operating system before getting my iPhone 5S (traded in my 4S so it is gone now). What used to be smooth running apps with excellent and stable alignment of the iPhone screen relative to the sky are no longer.

For example, Sun Surveyor contains a functionality that allows the app to display the camera screen with the sun's path (past, present, and future) superimposed on the real life camera screen view. It is/was amazing. On the 4S, the app was spot on and stable. The compass and level sensors worked together to nail the postition of the sun in the sky. Quite amazing.

Now, on my 5S, the superimposed path jumps all around the screen as I hold the iPhone 5S steady and pointing toward the sky. The compass sensor can't sustain a reading of the iPhone's orientation and so the app keeps moving the path of the sun back and forth across the screen as it "thinks" the iPhone is being moved (which it is not).

The app is now useless and I can't believe the developer is pleased.

Whatever the solution, one can't come too soon for me and my students.

One last thought...if the rumors are true that the new iPads will be introduced on Oct. 22, I would imagine, from a marketing perspective alone, that Apple would want to resolve this issue by then. If the new iPad has many of the same internals as the 5S then it will be natural for some to balk at its purchase if there is not some resolution to this issue before Tim Cook steps on stage. I know I would not want to be Tim with the 5S having this problem and I am trying to promote a product that could have the same problems. I would think that Apple is working somewhat feverously for a software/firmware fix (if one is possible) so that Tim can go on stage free of fear that someone may stand up during the presentation and scream...

"Before I buy this new product, please tell all of us WHAT are you doing about the sensor problems!!!!!"

You know what I mean?
Click to expand...

Thanks for sharing. This is a very serious issue and your post indicates the real world problems for both users and App developers.
 
Mr. Luigi said:

I've been bouncing back and forth between this discussion and its sister discussion on the Apple Discussion site...

https://discussions.apple.com/thread/5358002?start=0&tstart=0

The two sites often quote each other. Too bad they somehow can't be merged. :)

Here is my personal experience with the issue. I am a physics/astronomy teacher so, admittedly, I come at this from a niche perspective. Still, one of my main points is that whereas the sensor issue may not be problematic for some due to their needs of a smartphone...for others this is a definite problem. The iPhone 5S, based on its advertising, should (IMO) be able to serve the needs of all constituencies.

My family owns 3 iPhone 5S's (32GB, Space Grey). All exhibit the same "personality" below.

I am not much of a gamer, so I can't speak to the problems those apps are, or are not, enduring with the sensor issue. However, as an astronomy teacher, and I can speak to the problems the sensor issue has with the many planetarium apps (SkySafari+, Star Walk, GoSkyWatch, GoSatWatch, Sun Surveyor, etc.). All these use the iPhone's sensors to orient the screen to the sky. I had installed iOS 7 on my iPhone 4S and used these apps for a couple weeks with the new operating system before getting my iPhone 5S (traded in my 4S so it is gone now). What used to be smooth running apps with excellent and stable alignment of the iPhone screen relative to the sky are no longer.

For example, Sun Surveyor contains a functionality that allows the app to display the camera screen with the sun's path (past, present, and future) superimposed on the real life camera screen view. It is/was amazing. On the 4S, the app was spot on and stable. The compass and level sensors worked together to nail the postition of the sun in the sky. Quite amazing.

Now, on my 5S, the superimposed path jumps all around the screen as I hold the iPhone 5S steady and pointing toward the sky. The compass sensor can't sustain a reading of the iPhone's orientation and so the app keeps moving the path of the sun back and forth across the screen as it "thinks" the iPhone is being moved (which it is not).

The app is now useless and I can't believe the developer is pleased.

Whatever the solution, one can't come too soon for me and my students.

One last thought...if the rumors are true that the new iPads will be introduced on Oct. 22, I would imagine, from a marketing perspective alone, that Apple would want to resolve this issue by then. If the new iPad has many of the same internals as the 5S then it will be natural for some to balk at its purchase if there is not some resolution to this issue before Tim Cook steps on stage. I know I would not want to be Tim with the 5S having this problem and I am trying to promote a product that could have the same problems. I would think that Apple is working somewhat feverously for a software/firmware fix (if one is possible) so that Tim can go on stage free of fear that someone may stand up during the presentation and scream...

"Before I buy this new product, please tell all of us WHAT are you doing about the sensor problems!!!!!"

You know what I mean?
Click to expand...

thank you for sharing as well.
I am a photographer and my apps are "compromised" as well:
Cam+ (of course not for professional photography)
Helios Sun Calculator
Sun Seeker

I have similar problems like you.
I just have 1° deviation (to my 4s) but this makes for more than half an hour where the sun can appear behind a housefront or a mountain or the horizon.
On my 4s I could nail almost exactly when the sun will appear in alignment to a live picture.

I heard that Apple might bring out an update (7.0.3) on friday 18th october this week. But this is exactly the day my 14day period runs out and I still dont know if the update solves the problem.
On the other hand I would have to wait 3 weeks or more for a replacement. Tough call.
 
Bazooka-joe said:
In the UK, Week 41 builds are reporting that the problems are still there. 4 degrees out.
Click to expand...

If this hasn't been fixed by this point either Apple isn't aware of the problem (despite what GB says) or they think it can be fixed in software.
 
White box

I got a white box replacement today but it was still -2 ° off :/. Sent it back and will call and ask AppleCare about it... again...
 
I wouldn't even waste time or effort getting the phone replaced. There's a year warranty, just wait to see if the first patch fixes it. If it's a hardware issue, it is going to be a while before all the "bad" ones are out anyway. That said...

My phone is off 3 degrees. My wife's is off 1 degree. My employees' is off 6 degrees. :eek::eek::eek::eek:

So yeah. I wouldn't bother getting a replacement at this point in time.
 
gCloud said:
People with week 41 phones good enough source for u?
Click to expand...

I had no idea there is another thread where people were reporting this issue. I asked because I have returned my week 39 and I was hoping this got fixed at a hardware level meanwhile.
 
Interesting post on the Clinometer Web Site

Sorry if someone has already posted this. I was reading the calibration instructions on the Clinometer web site and saw this notice posted at the very bottom of the site...

"Current issue

On iPhone 5S the peer mode won’t work. We think this is a problem with iOS7 and hope the next update of iOS will fix this problem. A bug report is opened. A lot of other apps that use this iOS function face the same problem on iPhone 5S specifically. We keep you updated here."
 
Mr. Luigi said:
Sorry if someone has already posted this. I was reading the calibration instructions on the Clinometer web site and saw this notice posted at the very bottom of the site...

"Current issue

On iPhone 5S the peer mode won’t work. We think this is a problem with iOS7 and hope the next update of iOS will fix this problem. A bug report is opened. A lot of other apps that use this iOS function face the same problem on iPhone 5S specifically. We keep you updated here."
Click to expand...

Nice share.
 
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