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iPhone 5s accelerometer/gyroscope/compass values incorrect
- Thread starter tharepairguy
- Start date
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This part of your post could be repeated for soooo many issues that are widely discussed on forums, yet the Genius Bar apparently has no knowledge of their existence.
I had a similar issue with a Mac Mini from a few years ago with a craptacular wi-fi antenna. Had a wi-fi range of about five feet. Widely reported on forums, if I recall... Same response from the Genius, and I actually went online when I was there and showed him all the discussions. (I'm sure he loved that.)
I would feel much better if the Geniuses were to say, "yeah, I've never seen it, but I've read about that. Because I'm a Genius, and I like to keep up on the products I am an expert on. I'll let HQ know we have a customer with that problem."
Playing dumb is just, well, dumb. Ignorance is not a virtue.
For the record, my 64GB ATT Space Gray unit is off by 3 degrees or so. Not a gamer, but I did try to level a wall hanging with it. Looks horrible. But whatreyagonnado?
When is 7.0.3 being released and do you think it will fix this issue?
I'm holding out until the end of this month to see if Apple fix the issue. If they do then I will purchase a 5S but if they don't I'll just pick up a 5C and wait for the 6S.
I'm holding out until the end of this month to see if Apple fix the issue. If they do then I will purchase a 5S but if they don't I'll just pick up a 5C and wait for the 6S.
I have spent the last hour of my time talking with Apple about this issue. I have three 5s phones that all have the issue, and they're kicking me up the ladder.
You guys will love this, BTW. This is from a "senior technician":
"In version 7.0.1 and later, there was a possible fix implemented. But, it requires a special kind of recalibration to be done.
The calibration method is to first MANUALLY put the phone in 'Do Not Disturb' mode. Then, plug it into a charger. Then, while sitting on a reasonably flat surface, for 90 minutes, do not let the phone be disturbed at all."
So, um, yeah. Good luck with that. I am still on hold waiting for help.
You guys will love this, BTW. This is from a "senior technician":
"In version 7.0.1 and later, there was a possible fix implemented. But, it requires a special kind of recalibration to be done.
The calibration method is to first MANUALLY put the phone in 'Do Not Disturb' mode. Then, plug it into a charger. Then, while sitting on a reasonably flat surface, for 90 minutes, do not let the phone be disturbed at all."
So, um, yeah. Good luck with that. I am still on hold waiting for help.
We've heard that story many times. Some also suggest a full reset/restore of the phone before. It doesn't help.
Well, what is going down is they're calling me back tomorrow, and I was warned I might have to send one of the three phones in. I'm sure with how widespread this is that won't be the case, but who knows.
As previously mentioned in my earlier posts, I spoke to Apple after sales today who are sending me a new replacement which seems to be a retail one directly from China. Not sure why they didn't go down the white box service route like everyone else. I got a new order added on to my original one called replacement. Originally it said 2-3 week despatch but has now changed to 3-5 Business days which is still around 2 weeks for it to be delivered. Please see the attached image.
I dont know when they will be picking up my current unit or if its going to be at the same time as when the new one gets delivered but either way it seems quite odd that they so easily got me a Gold 5S direct from china as appose to a white box replacement.
They also didn't put a charge on my credit card and when I asked for confirmation of this they said they would not charge because it was a replacement issue.
I'm surprised I am getting different treatment to everyone else? Did anyone else who got a white box replacement have a "replacement order" added to their original Apple online order like the one in my attached screen shot?
Thanks in advance.
I dont know when they will be picking up my current unit or if its going to be at the same time as when the new one gets delivered but either way it seems quite odd that they so easily got me a Gold 5S direct from china as appose to a white box replacement.
They also didn't put a charge on my credit card and when I asked for confirmation of this they said they would not charge because it was a replacement issue.
I'm surprised I am getting different treatment to everyone else? Did anyone else who got a white box replacement have a "replacement order" added to their original Apple online order like the one in my attached screen shot?
Thanks in advance.
Attachments
Also agree that is a great share, but:
From the Clinometer page on iTunes
Peer Mode: Use two devices to measure angles: One as a display, the other as the measurement device that can be attached to the hardware you want to align.
So I'm not sure that problem relates to the gyro/inclinometer being off - sounds more like an iPhone to iPhone communication problem
----------
I think you are getting a new unit in a retail box because:
1) You are (were) in your 14 day return period
2) You contacted the Online Aftersales team and not Applecare
Applecare do the whitebox 'refurb' replacements (but probably new 5s that came of the production line a couple of weeks ago?)
Anyway, good to see it is arriving quicker than a new order. In my experience, it will almost certainly arrive before their predicted dates.
Also agree that is a great share, but:
From the Clinometer page on iTunes
Peer Mode: Use two devices to measure angles: One as a display, the other as the measurement device that can be attached to the hardware you want to align.
So I'm not sure that problem relates to the gyro/inclinometer being off - sounds more like an iPhone to iPhone communication problem
----------
I think you are getting a new unit in a retail box because:
1) You are (were) in your 14 day return period
2) You contacted the Online Aftersales team and not Applecare
Applecare do the whitebox 'refurb' replacements (but probably new 5s that came of the production line a couple of weeks ago?)
Anyway, good to see it is arriving quicker than a new order. In my experience, it will almost certainly arrive before their predicted dates.
I actually went to applecare first who then put me through to the aftersales team as they said it would need to be reffered back to them. It must be down to the 14 day return period. Can't be anything else.
I think it was wishful thinking from my end hoping the latest batches might have been corrected but knowing everyones luck with this, my new one will probably be worse off!
Yes. Indeed. Good point.
"Current issue
On iPhone 5S the peer mode won’t work. We think this is a problem with iOS7 and hope the next update of iOS will fix this problem. A bug report is opened. A lot of other apps that use this iOS function face the same problem on iPhone 5S specifically. We keep you updated here."
From smr...
"Also agree that is a great share, but:
From the Clinometer page on iTunes
Peer Mode: Use two devices to measure angles: One as a display, the other as the measurement device that can be attached to the hardware you want to align.
So I'm not sure that problem relates to the gyro/inclinometer being off - sounds more like an iPhone to iPhone communication problem"
I agree smr! I was hesitant to post, but thought...what the heck. It could be an iPhone to iPhone communication issue and nothing more. It could be that the receiving iPhone doesn't "like" the information it is getting (it drifts, won't stabilize, etc.) and so it waits, and waits, and waits until the information it receives is of a quality within the parameters set by its programming. But, it never gets that delicious kind of information due to the sensor problems. Or it could be...
"Current issue
On iPhone 5S the peer mode won’t work. We think this is a problem with iOS7 and hope the next update of iOS will fix this problem. A bug report is opened. A lot of other apps that use this iOS function face the same problem on iPhone 5S specifically. We keep you updated here."
From smr...
"Also agree that is a great share, but:
From the Clinometer page on iTunes
Peer Mode: Use two devices to measure angles: One as a display, the other as the measurement device that can be attached to the hardware you want to align.
So I'm not sure that problem relates to the gyro/inclinometer being off - sounds more like an iPhone to iPhone communication problem
"I agree smr! I was hesitant to post, but thought...what the heck. It could be an iPhone to iPhone communication issue and nothing more. It could be that the receiving iPhone doesn't "like" the information it is getting (it drifts, won't stabilize, etc.) and so it waits, and waits, and waits until the information it receives is of a quality within the parameters set by its programming. But, it never gets that delicious kind of information due to the sensor problems. Or it could be...
Last edited:
Got my phone today showing -3 to -4
Nice Name: iPhone 5s
Family name:
Group1: iPhone
Group2:
Generation:
CPU speed: 1.3GHz
Screen size: 4 inch
Screen resolution: 1136x640 pixels
Colour: Gold
Production year: 2013
Production week: 41 (October)
Model introduced: 2013
Capacity: 64GB
Memory - flavour: xx
Factory: C3 (China)
Nice Name: iPhone 5s
Family name:
Group1: iPhone
Group2:
Generation:
CPU speed: 1.3GHz
Screen size: 4 inch
Screen resolution: 1136x640 pixels
Colour: Gold
Production year: 2013
Production week: 41 (October)
Model introduced: 2013
Capacity: 64GB
Memory - flavour: xx
Factory: C3 (China)
The only way this is fixable in software is if Apple adds a calibration feature exactly like the one in the Clinometer app. That app proves the sensors themselves work fine, they just aren't calibrated.
Putting the phone on its back for 90 minutes wouldn't calibrate it correctly even if Apple did add that feature as it would only make the bubble level accurate. It wouldn't do anything to fix the issue with the level being off when the phone is held horizontally or vertically.
Putting the phone on its back for 90 minutes wouldn't calibrate it correctly even if Apple did add that feature as it would only make the bubble level accurate. It wouldn't do anything to fix the issue with the level being off when the phone is held horizontally or vertically.
Nasty, ugly mess.
Hey this is how they did my replacement the other day. Basically I called Apple and explained the issue. They went through the basic troubleshooting steps and said it was a hardware issue. The said they would send me a replacement and I asked if it would be a brand spanking new on since I am within the 14 day period. She check that I was and said sales would have to take over then. She transferred me to sales and for some reason the new gentleman I was speaking with could not get the replacement to go through. He said that he was going to have to forward the request to his "back room sales team" (Not %100 that is word for word what he said?) and I would get an email within 72 hours.
The next day (a Sunday) I received 2 emails. One was an email stating "In regards to your web order" saying I would get a shipping confirmation when the item shipped. The other was a prepaid label for the return item. When I looked on the Apple store under order status it had 2 new entries. One was a pending shipment that looked exactly like a new iPhone order and the other was the return request pending where I can print the label.
The email came on October 6th and the estimated ship date only said October so I was a bit worried. I was pleasantly surprised though when the new one shipped on the 8th. I got it on the 10th and backed up/restored and shipped out the defective one on the 11th. It was the Gray 64GB AT&T model. The replacement was a brand new, factory sealed package from the same week as my original, week 38.
The new one is off be 3 degrees. the old one was right around there so there really isn't any improvement. Honestly I kind of used the situation because there was another issue with my original iPhone 5s but wasn't enough for Apple to exchange. I did not really expect this exchange to fix the issue but it fixed the small cosmetic issue from my original one (different story, not my fault).
I called them the other day and explained that the new one had the same issue. I told them that I really just wanted to get it logged and will wait a while to see if Apple releases a software update with a fix. The lady still wanted me to speak with a Senior Advisor so I obliged. I explained the issue again and she fumbled with her new iPhone 5s in the background. She said "Huh, mine is off by 3 degrees too?" She legitimately was not aware of the issue and was surprised that her's was the same way. I honestly believe she had no clue before our call. I know people say Apple plays like they are unaware of these situations when they actually know but if she knew then she is in the wrong profession. She should be an actress! On a side note, it took her forever to fumble with removing the new Apple leather iPhone 5s case and she said she really dislikes it. I was a bit surprised she openly admitted to disliking something Apple but she was very nice and helpful.
In the end she said I was doing the right thing, noting it on the account and waiting. She assured me she thought Apple was probably working on it and if not then call back and they would replace the phone again.
This turned into my entire experience so sorry for being so long.
I just want to put in my 2 cents.Hey this is how they did my replacement the other day. Basically I called Apple and explained the issue. They went through the basic troubleshooting steps and said it was a hardware issue. The said they would send me a replacement and I asked if it would be a brand spanking new on since I am within the 14 day period. She check that I was and said sales would have to take over then. She transferred me to sales and for some reason the new gentleman I was speaking with could not get the replacement to go through. He said that he was going to have to forward the request to his "back room sales team" (Not %100 that is word for word what he said?) and I would get an email within 72 hours.
The next day (a Sunday) I received 2 emails. One was an email stating "In regards to your web order" saying I would get a shipping confirmation when the item shipped. The other was a prepaid label for the return item. When I looked on the Apple store under order status it had 2 new entries. One was a pending shipment that looked exactly like a new iPhone order and the other was the return request pending where I can print the label.
The email came on October 6th and the estimated ship date only said October so I was a bit worried. I was pleasantly surprised though when the new one shipped on the 8th. I got it on the 10th and backed up/restored and shipped out the defective one on the 11th. It was the Gray 64GB AT&T model. The replacement was a brand new, factory sealed package from the same week as my original, week 38.
The new one is off be 3 degrees. the old one was right around there so there really isn't any improvement. Honestly I kind of used the situation because there was another issue with my original iPhone 5s but wasn't enough for Apple to exchange. I did not really expect this exchange to fix the issue but it fixed the small cosmetic issue from my original one (different story, not my fault).
I called them the other day and explained that the new one had the same issue. I told them that I really just wanted to get it logged and will wait a while to see if Apple releases a software update with a fix. The lady still wanted me to speak with a Senior Advisor so I obliged. I explained the issue again and she fumbled with her new iPhone 5s in the background. She said "Huh, mine is off by 3 degrees too?" She legitimately was not aware of the issue and was surprised that her's was the same way. I honestly believe she had no clue before our call. I know people say Apple plays like they are unaware of these situations when they actually know but if she knew then she is in the wrong profession. She should be an actress! On a side note, it took her forever to fumble with removing the new Apple leather iPhone 5s case and she said she really dislikes it. I was a bit surprised she openly admitted to disliking something Apple but she was very nice and helpful.
In the end she said I was doing the right thing, noting it on the account and waiting. She assured me she thought Apple was probably working on it and if not then call back and they would replace the phone again.
This turned into my entire experience so sorry for being so long.
thanks for your story.
I, myself, changed a lot of things with apple in the past few years (macbook pros 3x - imacs 3x went back to the 2. because that screen was the "least" faulty - 2x ipad mini because of yellow edge).
so either quality control is out of hand or apple just raises the bar too high in their marketing and reality then hits them like any other company (only that the other companies dont care because they dont raise the bar that high).
anyway:
I wonder - because I could get into a similar situation this week - what happens if you keep the phone you are using is faulty and they want to get you a new one. but in the meantime something happens to your 1st phone (like a scratch or a dent) ? because when you use it - well, it gets "used".
does anyone know ? (mine - for that matter - is still in its original packaging and I dont use it at all other than testing it)....
Which one of those is actually right ? LOL
Hey this is how they did my replacement the other day. Basically I called Apple and explained the issue. They went through the basic troubleshooting steps and said it was a hardware issue. The said they would send me a replacement and I asked if it would be a brand spanking new on since I am within the 14 day period. She check that I was and said sales would have to take over then. She transferred me to sales and for some reason the new gentleman I was speaking with could not get the replacement to go through. He said that he was going to have to forward the request to his "back room sales team" (Not %100 that is word for word what he said?) and I would get an email within 72 hours.
The next day (a Sunday) I received 2 emails. One was an email stating "In regards to your web order" saying I would get a shipping confirmation when the item shipped. The other was a prepaid label for the return item. When I looked on the Apple store under order status it had 2 new entries. One was a pending shipment that looked exactly like a new iPhone order and the other was the return request pending where I can print the label.
The email came on October 6th and the estimated ship date only said October so I was a bit worried. I was pleasantly surprised though when the new one shipped on the 8th. I got it on the 10th and backed up/restored and shipped out the defective one on the 11th. It was the Gray 64GB AT&T model. The replacement was a brand new, factory sealed package from the same week as my original, week 38.
The new one is off be 3 degrees. the old one was right around there so there really isn't any improvement. Honestly I kind of used the situation because there was another issue with my original iPhone 5s but wasn't enough for Apple to exchange. I did not really expect this exchange to fix the issue but it fixed the small cosmetic issue from my original one (different story, not my fault).
I called them the other day and explained that the new one had the same issue. I told them that I really just wanted to get it logged and will wait a while to see if Apple releases a software update with a fix. The lady still wanted me to speak with a Senior Advisor so I obliged. I explained the issue again and she fumbled with her new iPhone 5s in the background. She said "Huh, mine is off by 3 degrees too?" She legitimately was not aware of the issue and was surprised that her's was the same way. I honestly believe she had no clue before our call. I know people say Apple plays like they are unaware of these situations when they actually know but if she knew then she is in the wrong profession. She should be an actress! On a side note, it took her forever to fumble with removing the new Apple leather iPhone 5s case and she said she really dislikes it. I was a bit surprised she openly admitted to disliking something Apple but she was very nice and helpful.
In the end she said I was doing the right thing, noting it on the account and waiting. She assured me she thought Apple was probably working on it and if not then call back and they would replace the phone again.
This turned into my entire experience so sorry for being so long.
Thanks for your response. Appreciate you taking your time out to write this as it's given me some assurance that the process is indeed correct and I should get a new retail replacement sent out to me.
The only issue I'm thinking is that the gyro problem still exists in many of the new handsets and at the moment mine is perfect without any blemishes so I really hope the new one is exactly the same if not better otherwise this whole process would have actually caused me more grief.
Only thing I didn't get was a return label ( on my order status or email) just an email saying that a courier will contact me within 48 hours to arrange a collection.
Let's see what happens.
From Australia:
Just spoke with the Apple Online Store as I am on the last day of my 14 day return and I asked them if it was possible to report the issue now and then get a new replacement phone in a few weeks when the issue is fixed rather than get a new one now that still doesn't work. The Apple representative put me on hold and then came back and said, I have extended your return date to 30 days, so you have until the 2nd of November to return your phone and you will still receive a brand new one from the Apple store rather than a refurbishment as I do not want you to go through the hassle of getting a new phone when the new software update, I mean if there is a new software update that could fix the issue.
I found this very interesting and another hint at the fact that there is a software update coming out that could potentially fix the issue.
Just spoke with the Apple Online Store as I am on the last day of my 14 day return and I asked them if it was possible to report the issue now and then get a new replacement phone in a few weeks when the issue is fixed rather than get a new one now that still doesn't work. The Apple representative put me on hold and then came back and said, I have extended your return date to 30 days, so you have until the 2nd of November to return your phone and you will still receive a brand new one from the Apple store rather than a refurbishment as I do not want you to go through the hassle of getting a new phone when the new software update, I mean if there is a new software update that could fix the issue.
I found this very interesting and another hint at the fact that there is a software update coming out that could potentially fix the issue.
