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iPhone 5s accelerometer/gyroscope/compass values incorrect

I spoke to a Apple Support Advisor last night and he also advised me to do the 90 minute DND trick but I calmly explained I've done that to no avail.

He then checked that I had updated to iOS 7.0.2 which I have and then said it is a hardware fault and I've done all the required checks.

He said my handset needs to be replaced and as I'm within my 14 days I can take it back to the store I bought it from and get it swapped out for a completely new handset.

I did add that I've seen people swap them out for new handsets but to no avail and he said I am the first person he's spoken to to call up about this issue and it would be VERY unlikely my second handset would suffer from this issue.

Given the uncertainty of it I think I may just return the handset and then see what comes out of it with the software update.
 
gs28 said:
I am not gonna get a new iPhone... I don't even want to wait for this to be fixed, it ruined everything for me as I waited for months now to get my new phone and I had to return in in less than two week leaving me with nothing but a bitter taste. Going to have a look in the Android/WP garden.
Makes me realize once more what a greedy and evil corporation Apple is, how media can be bought and bribed to hide such an issue and how shallow people are.
Click to expand...

Sept join date. Aside from that, I would take my 5s with temporarily faulty sensor data over a perfect S4 or any WP. What makes you think the media has been bought and bribed? Several outlets have reported on this.

By all accounts on here, Apple have tried to make this right by everyone. The sheer number of wasted phones on exchanges boggles my mind. The number of people who have been told that they're aware of the issue and that a software fix is coming. I frankly don't see that as Apple being greedy and evil. They are doing everything within their power to make this right for everyone affect, but software patches take time.

Frankly, Apple has been more patient with you than I would have. There comes a point when you have to just wait. Or go get an Android phone. But after all is said and done, the issue will be fixed and you'll still be stuck with an Android.
 
MLAM said:
I
Given the uncertainty of it I think I may just return the handset and then see what comes out of it with the software update.
Click to expand...


I'd go with that option - in fact I did just that. If and when there's proper fix in place just buy a new phone.

If Apple's policy to not release an "official response" to widespread issues the result may be lots of returned handsets due to uncertainty and mixed messaged from GB staff etc.

But hey it's in Apples control to avoid many returns if it's just a software problem.
 
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joeluken said:
If Apple's policy to not to release an "official response" to widespread issues the result may be lots of returned handsets due to uncertainly and mixed messaged from GB staff etc.
Click to expand...

Why *would* they release an official response? The number of people who have even NOTICED the issue is miniscule when compared to the number of phones that have been sold, largely because most people don't play games or use apps in such a way that this issue would really affect their user experience. Why would a company (with shareholders to please), alarm millions of owners by pointing out an issue that doesn't affect them? It would only incite a massive increase in the number of returns.

If you have the problem, you've contacted Apple. They've told you they're working on a software fix that will be released soon. They've communicated as much as they need to about this issue.
 
cwosigns said:
If you have the problem, you've contacted Apple. They've told you they're working on a software fix that will be released soon. They've communicated as much as they need to about this issue.
Click to expand...

Lol - How do you know what Apple has told me ?

Just to correct you what the AppleCare operative"s" said to me after checking was they were not aware of any issues and I was the "first" person to mention it. This was last Thursday....

I felt I had communicated as much as I need about the issue and returned the phone for full refund. ;)
 
joeluken said:
Lol - How do you know what Apple has told me ?

Just to correct you what the AppleCare operative"s" said to me after checking was they were not aware of any issues and I was the "first" person to mention it. This was last Thursday....

I felt I had communicated as much as I need about the issue and returned the phone for full refund. ;)
Click to expand...

Funny. I called Monday about this issue and they also told me I was the "first they have head of this"

I told them they need to just google this issue and in about 2 seconds they will find it is quite wide spread. They are so full of crap.
 
joeluken said:
Lol - How do you know what Apple has told me ?

Just to correct you what the AppleCare operative"s" said to me after checking was they were not aware of any issues and I was the "first" person to mention it. This was last Thursday....

I felt I had communicated as much as I need about the issue and returned the phone for full refund. ;)
Click to expand...

If you get a little further up the chain, you'll find the issue is well-known to them. The person who answers the phone never knows anything.
 
cwosigns said:
If you get a little further up the chain, you'll find the issue is well-known to them. The person who answers the phone never knows anything.
Click to expand...

It isn't the customer's job to learn the sequence of hoops to jump through to get a blatant fault fixed. If they want to make the first person be completely uninformed about the product they are supporting, or to tell a barefaced lie to the customer about the issue, then they must accept that they will be marked down for customer experience and will suffer some returns as a consequence.
 
cwosigns said:
If you get a little further up the chain, you'll find the issue is well-known to them. The person who answers the phone never knows anything.
Click to expand...

If Apple communicated with their customer facing team I wouldn't need to. I've no intention of chasing Apple to find an answer when the easy option is to refund.
 
Khedron said:
It isn't the customer's job to learn the sequence of hoops to jump through to get a blatant fault fixed. If they want to make the first person be completely uninformed about the product they are supporting, or to tell a barefaced lie to the customer about the issue, then they must accept that they will be marked down for customer experience and will suffer some returns as a consequence.
Click to expand...

You and I operate with a different understanding of the reality of customer service. You seem to expect perfection and give up when you don't get it. I believe an informed and tenacious customer is a more satisfied customer. I never initiate a call to any company without having done thorough research on the issue, if and how it's been resolved for others, and to whom they spoke. I call, explain my issue, tell them who I need, and never hang up until they connect me. To me that is the reality of the world in which we live.
 
cwosigns said:
You and I operate with a different understanding of the reality of customer service. You seem to expect perfection and give up when you don't get it. I believe an informed and tenacious customer is a more satisfied customer. I never initiate a call to any company without having done thorough research on the issue, if and how it's been resolved for others, and to whom they spoke. I call, explain my issue, tell them who I need, and never hang up until they connect me. To me that is the reality of the world in which we live.
Click to expand...

No, I am just interested in safeguarding my customer rights. If Apple decide to remain quiet about a huge issue with the part of their new product (M7) that interested me the most, then I will choose not to give them my money until they announce a fix.
 
I was in my 14 days so Apple online are sending me a brand new retail replacement direct from china so it will be a handset from the latest batch (delivery by 24th Oct). They are even letting me keep my current one until after I have received the new one to ensue I am happy and not without a phone in the interim. They also didn't put a charge on my account or anything!

I'm generally quite impressed with the way they have handled my case but obviously don't really think I the gyro issue will be resolved. However if there is a slight chance I'm glad I've taken it! My warranty will also start from the day the new one gets delivered so that's a bonus in it self.

Just hope the new hardware is correct or a software update comes out shortly to address the issue for us all!!
 
My iPhone 5s 64GB Space Grey arrived today. Week 41, Factory C3. The box was sealed & the phone had all the protective film present. But when I switched the phone on it was in "Do Not Disturb" mode??? Does this look like they are trying to calibrate them at the factory? I have a spirit level which was showing as level. I put the phone on its long edge and was reading -1 on it's back it reads either -3 or -4. and 0 on short edge. Then I did the same with my 4s. This read -1 on long edge, -1 on back, 0 on short edge. Did the same test again with another 4s, which showed 0 on all sides and back. It seems as if all the phones vary (even the 4s). These are all running Ios 7.02.
 
cwosigns said:
Sept join date. Aside from that, I would take my 5s with temporarily faulty sensor data over a perfect S4 or any WP. What makes you think the media has been bought and bribed? Several outlets have reported on this.

By all accounts on here, Apple have tried to make this right by everyone. The sheer number of wasted phones on exchanges boggles my mind. The number of people who have been told that they're aware of the issue and that a software fix is coming. I frankly don't see that as Apple being greedy and evil. They are doing everything within their power to make this right for everyone affect, but software patches take time.

Frankly, Apple has been more patient with you than I would have. There comes a point when you have to just wait. Or go get an Android phone. But after all is said and done, the issue will be fixed and you'll still be stuck with an Android.
Click to expand...

You know I was going to take the time to tell him how much he is going to be missing out by giving up on this awesome iphone 5s. How much more I like it than my old android phone. How I think apple will fix the issue and he's just gonna be mad he switched in the end. I was going to but really am tired of making that argument. I didn't want to start a flame war and really I doubt he'll change his mind. He seems convinced. It'll be his lose in the end. Anyways it's really all about personal preference right?
 
So this is my first post, I read almost all the thread here regarding the gyro issue.
I got a 32 GB Gold from CW 37. I also have a deviation of about 3 degrees on both sides.
Just called apple care. The friendly woman I talked to listened to the problem but she seemed not very competent for me. She asked me if I did some calibration. I asked her if she can tell me how to do it I will try.
Then she talked to one level up and after ca. 10 minutes she came back to me.

The problem is known by apple she told me, the HW is OK but there is a bug in iOS 7 and it is currently worked on it.
It would make no sense to replace the phone cause it's SW related.

Of course I do not have anything in written form but this is what she told me.

Anyway after 1 week of owning the phone I care less and less about this gyro-issue.
The panorama works, I tried temple run, sky maps, also no problem. I am not into gaming and if I would prefer my iPad for this.
But the main reason I calles apple was that they demand premium prices, so I do expect premium quality.

Greetings,

Torty :)
 
My coworker got an iPhone 5s the other day and we looked at the leveler. His was spot on when he took the case off. With the Apple Leather case it was -1 depending on how he rocked it. Basically it would be 0 or spot on if he rocked it or held it just right with the case. Without the case it was perfect with no effort.

I have an iPhone 5 with same case and had the same experience as his. We did it side by side.
 
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If it is a manufacturing defect does that mean that you could claim a full refund even outside of your 14/30 days?

I'm not saying it is before I get a load of abuse, just a rhetorical question :)
 
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DMoggo said:
If it is a manufacturing defect does that mean that you could claim a full refund even outside of your 14/30 days?

I'm not saying it is before I get a load of abuse, just a rhetorical question :)
Click to expand...

i dont think this is going to happen. if this is a manufacturing defect then all you can get is a replacement device.
 
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