Got a tip for us?
Let us know
Become a MacRumors Supporter for $50/year with no ads, ability to filter front page stories, and private forums.
iPhone 5s accelerometer/gyroscope/compass values incorrect
- Thread starter tharepairguy
- Start date
- Sort by reaction score
I was okay with my 3/4 degree offset. Totally happy with my 0/1 degree now. Some people are way too picky.
InAustralia
macrumors 6502
I don't know why there are so many people on this forum claiming "I told you so", and "if you only listened to me and waited for a software fix" are so high and mighty.
The reality is no one really knew if a software fix would solve the issue as Apple never said anything.
Many people (myself included), acted on the advice of Apple. When I made my Genius appointment, she diagnosed that the problem was related to hardware and ordered a replacement iPhone.
As this was from Apple, I took up the offer. When the replacement iPhone arrived a week later it had the same problem so I kept my original iPhone and sent back the replacement.
I don't think anyone here who had a similar experience did anything wrong. If my Genius had said it is a software bug and wait for an iOS update, I would have done that.
The issue was Apple did not communicate the problem to their support staff or Geniuses. This could have been avoided if Apple simply acknowledged the issue and said a fix was on the way.
To say that the customer was wrong for not correctly guessing what Apple intended to do is just plain stupid.
The reality is no one really knew if a software fix would solve the issue as Apple never said anything.
Many people (myself included), acted on the advice of Apple. When I made my Genius appointment, she diagnosed that the problem was related to hardware and ordered a replacement iPhone.
As this was from Apple, I took up the offer. When the replacement iPhone arrived a week later it had the same problem so I kept my original iPhone and sent back the replacement.
I don't think anyone here who had a similar experience did anything wrong. If my Genius had said it is a software bug and wait for an iOS update, I would have done that.
The issue was Apple did not communicate the problem to their support staff or Geniuses. This could have been avoided if Apple simply acknowledged the issue and said a fix was on the way.
To say that the customer was wrong for not correctly guessing what Apple intended to do is just plain stupid.
Last edited:
Let me give you some advice. I work in the medical field and if customers tell me that xyz does not work correctly I'm not going tell the next customer that there is a problem. You do your job and report it as a complaint to whatever department collects those complaints. It is up to them to correct the issue and release official communication. A front line customer service rep can get fired for releasing false information or communication that was not approved.
With iOS 7.0.3 they now have proper communication if customers ask.
Morac
macrumors 68030
Since it's still not fully calibrated in iOS 7.0.3 for many people, myself included, I'm curious as to how many people are still having issues and how many had the problem fixed. As such I started a poll.
https://forums.macrumors.com/threads/1658107/
https://forums.macrumors.com/threads/1658107/
InAustralia
macrumors 6502
I sure as hell hope you are not a doctor and have someone's life in your hands!.
You also did not read my post correctly (or chose to ignore it). What I said was Apple should have provided better information to their support staff. I do not want front line staff to release false information. I only want them to provide correct information to the customer.
in my case, the information provided was incorrect (i.e. that it was a hardware problem when it was not). When I saw the Genius 8 days ago, Apple were probably well aware that it was a software issue which would be fixed in the next update. The Genius should have been provided with this information so that they could relay it to the customer.
In the end I am happy that the problem was fixed.
For you, I guess you need to find another thread or issue to complain and about to occupy your time.
HeadphoneAddict
macrumors 65816
Agreed. When AppleCare, post sales, and Genius Bar both claimed that this wasn't a known issue I had no choice but to return it last week, since I had no first hand evidence that the issue was actually being worked on.
If I kept it past the AT&T 14 return period, then I would have lost my subsidy taking advantage of Apple's 30 day return period and buying another when the issue was resolved.
All Apple had to do was admit 1. We know about the problem and 2. We will be able to fix this via software update. And I would have kept it. But now I'm thinking of using the refund towards a retina iPad mini, since my wife wants my 64gb LTE mini.
Morac
macrumors 68030
The fix is in iOS 7.0.3 is supposed to be system wide. If the level is correct, everything else should be as well. If the level is still wrong after installing iOS 7.0.3, everything else will be wrong as well. In either case, any app calibrated prior to installing 7.0.3 will need to be recalibrated as the calibration values changed.
MuGeN PoWeR
macrumors 68040
I guess time will tell. Maybe worth looking into how the new software affects things in more details -
Conspiracy theory like some phone manufacturers rigging their products to detect benchmark software to artificially increase performance scores......
Morac
macrumors 68030
I can't say. According to my poll, nearly 70% say it's fixed. That leaves a fairly large 30% who say it isn't. The sample size isn't large enough yet though for poll accuracy.
All I know, is mine is not fixed (week 36) and I scheduled a call with Apple. It might be easier to go to the Genius Bar, but I figured I'd try phone support first. I don't really want to swap out my phone as other than the accelerometer, every works (Touch ID, etc).
Mercenary
macrumors 65816
It's fixed. Anyone with apparent issues most likely has a wonky surface. Mine says -1 on one surface but when you lift it to balance it out the movement required is so small.
Remember. Sensors are nothing without software controlling it. Any problems can always be adjusted in software.
The gyro doesn't throw out meaningful values like "this surface is -3 degrees". It's loads of random data which the software then needs to interpret. Apple just interpreted it wrong.
I can confirm games no longer drift for me.
Morac
macrumors 68030
iPhone 5s accelerometer/gyroscope/compass values incorrect
I can tell you that it isn't fixed on my iPhone 5S and I tested with my 5S sitting next to a bubble level and an iPhone 4S, both which read the surface as level. The offset on the right and bottom appears to be around 1.5 as sometimes the value reads 1 and sometimes it's 2 (rounding up and down). The left and top read 1 pretty much all the time.
It's still a software issue as the iClinometer app can still be calibrated and works fine. I think the problem might be that Apple's fix assumed the same offset on all sides. My 5S had different values on all 4 sides (-1, 0, -2, -4) and -3 on back. All my values are positive now except for the back value of -1. Before games drifted to the left, now they drift to the right.
I doubt Apple will put out another software fix to fix the remaining 30% or so phones still having the issue.
I can tell you that it isn't fixed on my iPhone 5S and I tested with my 5S sitting next to a bubble level and an iPhone 4S, both which read the surface as level. The offset on the right and bottom appears to be around 1.5 as sometimes the value reads 1 and sometimes it's 2 (rounding up and down). The left and top read 1 pretty much all the time.
It's still a software issue as the iClinometer app can still be calibrated and works fine. I think the problem might be that Apple's fix assumed the same offset on all sides. My 5S had different values on all 4 sides (-1, 0, -2, -4) and -3 on back. All my values are positive now except for the back value of -1. Before games drifted to the left, now they drift to the right.
I doubt Apple will put out another software fix to fix the remaining 30% or so phones still having the issue.
try a 7.0.3 dfu restore and the DND see if that helps, if not just get it replaced.
MuGeN PoWeR
macrumors 68040
i think they just masked the problem. as when i run iHandy and Clinometer it is showing the same results as before.
MuGeN PoWeR
macrumors 68040
ofcourse when i calibrate then it works fine as before. i have to try it with real racing and see if the car steers left or right itself
InAustralia
macrumors 6502
iHandy and Clinometer remember your calibration settings, so unless you reset them before you did the iOS update they would now give you incorrect readings.
Try deleting the app and doing a fresh install.
My racing games are now fine and Camera+ which shows you a horizon is fine as well.