I went to the store at Carrefour Laval and they said since it didn't fail diagnostics that they can't do anything (despise my insistance that the REP just says if it's eligible and displays the issue, it's covered). I did confirm mine was built on Sept 4, and mine is QC.
In your case they may not even be able to return it on the same day. Depends on the Store and how busy they are.
iPhone 6s here, serial falls within the "range", but apparently there's more affected than that. My phone is a couple months out of warranty. Called Apple before I went to the store and as soon as they took my serial, they had me talk to a supervisor. She was really nice, did some checking and said I needed to take it into the store for replacement ( she couldn't tell me whether phone or battery ). Have an appointment today, taking my laptop to show this thread and the link to this article:
https://www.apple.com/jp/support/iphone6s-unexpectedshutdown/
Mainly so I don't have to go through the battery and phone diagnostics that won't find any issue.
I'll update with status, hoping it gets fixed. Been going on for 2-3 months now at least, glad I found this thread and the article. Yesterday I watched my phone drain from 57% to 14% in a matter of about 15 minutes, with no apps running, I just clicked the home button every couple minutes to check battery. Then I powered off and back on and was at 34%, streamed with slingtv for about 25 minutes, down to 26%, then it shut down on its own, requiring plug-in to be able to power back on.
This is, by far, the worst phone experience I've had, because also since 10.x update, I've had lock ups, network I presume. Where when leaving ( usually Facebook ) if I switch to Safari, the phone locks for about a minute solid, can't power off, kill apps or anything, just have to wait until it comes back. Updated Facebook a couple of times through this, same issues, happens some with other apps. Basically I have to use my phone as little as possible due to these two issues, which is crazy. And with the battery issue, just using the phone for calls/texts can be a crapshoot, as even starting with a full charge ( 100% ), within hours of no use, the thing could be on the verge of shut down. I'd like to see Apple slow down on the iPhone releases for a bit and get their HW and SW quality back to where it once was. ( As I write this on a 6+ year old, ( original ) MacBook Air 11", which still functions fantastically, like it did the day I took it out of the box! ).
Took my phone to the Apple store today for my appointment. Waited about 30 minutes before the tech even came to our table. Then he helped two people who were in line behind me first, one guy even told him I was there first, but the tech ignored him. So he gets to me ( we all had the battery issue ) and needs to run diags first, even though I told him I already talked to Apple on the phone and they made the appointment. He ran diags, of course everything passed, he checked the serial and said "Oh yeah your phone falls in the requirements for the battery replacement". Then he tells me they have no batteries and I'll have to come back some other time. I told him the lady on the phone made the appointment to have the battery or phone replaced ( her words ). He said they wouldn't have held a battery for me, even if she called and set up an appointment for me. Pretty dang inefficient for all involved if you ask me, but be prepared for a minimum of two visits to the Apple store for this issue, that way if you get by with just one, you'll feel special.
PS - what is the warranty period being quoted for the new battery? The lady on the phone said a year, but this tech guy said 90 days...it took longer than 90 days for this problem to happen to my phone when I first bought it, so is Apple screwing customers here? Or is the tech wrong?
Apple geniuses and general store staff have been going down in quality this past few years. Simply they are employing people who really don't know anything worth knowing about the products. They follow procedure drip fed to them and then with a combined lack of knowledge reduces then customer experience. There are always expections of course.Took my phone to the Apple store today for my appointment. Waited about 30 minutes before the tech even came to our table. Then he helped two people who were in line behind me first, one guy even told him I was there first, but the tech ignored him. So he gets to me ( we all had the battery issue ) and needs to run diags first, even though I told him I already talked to Apple on the phone and they made the appointment. He ran diags, of course everything passed, he checked the serial and said "Oh yeah your phone falls in the requirements for the battery replacement". Then he tells me they have no batteries and I'll have to come back some other time. I told him the lady on the phone made the appointment to have the battery or phone replaced ( her words ). He said they wouldn't have held a battery for me, even if she called and set up an appointment for me. Pretty dang inefficient for all involved if you ask me, but be prepared for a minimum of two visits to the Apple store for this issue, that way if you get by with just one, you'll feel special.
PS - what is the warranty period being quoted for the new battery? The lady on the phone said a year, but this tech guy said 90 days...it took longer than 90 days for this problem to happen to my phone when I first bought it, so is Apple screwing customers here? Or is the tech wrong?
Took my phone to the Apple store today for my appointment. Waited about 30 minutes before the tech even came to our table. Then he helped two people who were in line behind me first, one guy even told him I was there first, but the tech ignored him. So he gets to me ( we all had the battery issue ) and needs to run diags first, even though I told him I already talked to Apple on the phone and they made the appointment. He ran diags, of course everything passed, he checked the serial and said "Oh yeah your phone falls in the requirements for the battery replacement". Then he tells me they have no batteries and I'll have to come back some other time. I told him the lady on the phone made the appointment to have the battery or phone replaced ( her words ). He said they wouldn't have held a battery for me, even if she called and set up an appointment for me. Pretty dang inefficient for all involved if you ask me, but be prepared for a minimum of two visits to the Apple store for this issue, that way if you get by with just one, you'll feel special.
PS - what is the warranty period being quoted for the new battery? The lady on the phone said a year, but this tech guy said 90 days...it took longer than 90 days for this problem to happen to my phone when I first bought it, so is Apple screwing customers here? Or is the tech wrong?
I understand, but I don't think you can fault Apple for that
